i forgot my rescue email and my security questions
Wow you guys are ridiculous and this thread is hilarious I'm shocked a screenshot hasn't reached Reddit yet... not only has the solution been provided 4~ times in the thread, but you guys are so upset (some extremely upset) about a security process that is in place for your own protection, and a process that is standard protocol among every company (bank, email, etc). So threatening to go to another company doesn't matter because you'll face the same exact issue (probably worse to be honest). If companies didn't have security measures, think about how many upset people there would be because their email account was hacked into easily? And let's be completely honest here... how hard is it to remember a simple security question or the email used? I know it happens (that's how I got to this thread), but come on, it's our fault here guys. Don't be mad about something that's caused by our own stupidity. It's like going to McDonalds and forgetting to bring money then being upset when they tell you they won't accept the Home Depot gift card you have. Not the best analogy, but same stupidity.
Anyway, let's get to the solution as clearly provided in the post above mine, which knowing most will get ignored.
SOLUTION:
Short Version: Call Apple, they will send you link to reset your password.
(Yes, it really is as simple as that)
Long Version: Let me elaborate with more details for those that need it:
1. Go here to this link: Get support now
2. Click iCloud
3. Click Forgotten Apple ID Security Questions
4. Click No thanks. Continue
5. Click Schedule a Call
6. Enter Serial Number (for any Apple product)
7. Pick time you want them to call (10 minutes or 10 hours or 10 days, you pick)
8. Wait for their call.
Here's a overview of my 4 minute conversation with Apple so you know what to expect:
They called me about 6 minutes passed the scheduled time, but no big deal. As soon as the lady answered she was American (yay for non-indian support centers), and she was actually super nice and friendly. I quickly stated my problem (just need my password reset because I forgot security questions), and she replied "al right here's our gameplan, I need to simply verify you then we'll reset the password! You'll be good to go in few minutes here!". She said the best way is to answer 1 of the 3 security questions, so we did that and after a few re-tries on a couple questions we were good to go. After that, she asked what email she wants the password reset link to get sent to, and that was it.
So 40 seconds to follow the instructions above, 4 minutes on the phone, and 5 seconds to click the link to reset my password.... 5 minutes top. On top of that, American Support and no menus to fight on the phone like you do with every other company out there (Example: Press 1 for Support, 2 for Billing, 3 for Sales,etc).
And Kudos to Gail for being so pleasant and patient 🙂
Apparently you have not read the thread very carefully. If you do not see an option to send to your Rescue email address, then you don't have one. Contact Apple Support to get your Security Questions reset:
Cheers,
GB
Apple does:
About your Apple ID email addresses - Apple Support
And just so you know, in the video you watched, the Rescue email address has already been set up, so changing it via your iOS device works just fine. If it is not set up, however, you are not going to be able to do anything on the iOS device in regards to it.
Also, several of the posters on this thread, and, in fact the OP, have forgotten their security questions and password. So, the only remedy in that situation is to get the email sent to your Rescue email address if you have one already set up. If you do not, you must contact Apple Support to get the security questions reset.
Cheers,
GB
Contact Apple Support to have your Security Questions reset:
Are you certain you are looking in the email for your Rescue email address? This address would not be your primary or alternate email address. It would be an entirely different one....
Best of luck,
GB
You seemed to have missed the part about setting up a Rescue email address on your own Apple ID that could be used for this purpose exactly. It has to be a different email address than you currently have on your iCloud/Apple ID for either your Primary or Alternate address. It must be unique. So, that way, when someone steals your phone, they can't just ask for a reset link and have wide-open access to your Apple account.
You can read up on it here:
Manage Primary, Rescue, Alternate, and Notification email addresses
Also, you have the option to set up Two-step Verification which eliminates security questions altogether. That is what I have been using for several years now, and it works without any issues for me:
And just because you are a "younger" person does not obviate the need to behave in an adult way when you run into issues, which would, of course, involve, contacting Apple Support directly and getting help:
You have several options available to you including writing down your passwords and keeping them in a safe, secure place so that you can retrieve them if needed....
Best of luck,
GB
Your rescue email address won't have been the same as any other email address on the account. If you can't remember what you set it to contact Support in your country, read the 'If you can't reset your security questions' section on this page : If you forgot the answers to your Apple ID security questions - Apple Support
Don't post your email address, these are user-to-user public forums - I've asked the hosts to remove it.
What do you mean 'i send request to the email but i dont found the URL for new answer' ?
The reset email will be sent to the verified rescue email address that you have on your account (assuming that you have one on it) - if you aren't receiving it (or don't have a rescue email address) you will have to contact Support in the country where you are (and which is therefore the country on your account), see the bottom section of : If you forgot the answers to your Apple ID security questions - Apple Support
If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
If you have received the reset email, try opening it in a different browser
All of the answers work, so not sure what you are referring to.
If you did not set up a RESCUE (not Alternate)email address on your Apple ID before you forgot your password, then you won't be able to set one up until you gain access to your Apple ID account again.
If you don't remember the answers to your Security Questions, then you MUST contact Apple Support to get a reset link: ACCOUNT SECURITY SUPPORT
This isn't rocket science....
GB
If you forgot the answers to your Apple ID security questions - Apple Support
I know this is obviously way late, but I figured I would post this for future visitors that have trouble remembering their security answers! Saved me a lot of trouble and time 🙂
Yesterday I read all the 11 pages because I had the same problem. After speaking 5 times to the local support and even once the US support I got very angry because they couldn't send my device a message to identify me (only alternative in combination with support PIN). One representative was very helpful (and I was very polite) to forward my call to a senior support engineer which will take this case seriously. Patience would have helped in my situation!
Before my problem was solved, I accidentally found the answer today without support!
# How to reset security questions if you forgot them (or never knew them because you randomly smashed your keyboard, like me) and had no recovery emailaddress set
Turn on iCloud keychain in iCloud settings menu (if you have that already turned on, this instruction won't help probably)
Enter mobile number
Verify code by SMS
Finish setting up keychain
Press name on top of iCloud settings menu
Password and security
Enable 2 factor authentication (this couldn't be done without setting mobile number because security questions were asked before)
Follow process to finish
Login to https://appleid.apple.com/account/manage (with 2 factor authentication ofcourse)
Go to the Security part and disable 2-factor authentication
Enter new security questions 🙂
Enter recovery email address 🙂
This worked for me with an iPad 2 on IOS 9.3.5.
Hope it wil help some of you!
See if you can reset the questions : If you forgot the answers to your Apple ID security questions
If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security
If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
The link to reset my security questions does not come
The solution has been posted multiple times on this thread
This is becoming a technical nightmare for me. This is very depressing to me. I just want to enjoy my iPhone 5s that i just recently got. i want to be able to download a game. i try night after night after night after night!! its driving me nuts! i NEED HELP!!!! ive also called and it didnt work. 😢😠⚠😕😟
I dont know what resuce email i used it just comes up r*****@gmal.com. Any chance of not showing the stars so i can see it and remember. iv blocked it now for 8 hours and its driving me insane. have 65 euro gift card on my account which i cannot use.
Well, i've had this problem since christmas day when i got a couple gift cards and i finally got time to talk to them on the phone. It was super easy, the lady was nice and she gave me a couple codes all i had to do was read them and confirm a couple things and she was able to allow me to reset my security questions on manage apple id. So relieved!
i forgot my rescue email and my security questions
