i forgot my rescue email and my security questions
Wow you guys are ridiculous and this thread is hilarious I'm shocked a screenshot hasn't reached Reddit yet... not only has the solution been provided 4~ times in the thread, but you guys are so upset (some extremely upset) about a security process that is in place for your own protection, and a process that is standard protocol among every company (bank, email, etc). So threatening to go to another company doesn't matter because you'll face the same exact issue (probably worse to be honest). If companies didn't have security measures, think about how many upset people there would be because their email account was hacked into easily? And let's be completely honest here... how hard is it to remember a simple security question or the email used? I know it happens (that's how I got to this thread), but come on, it's our fault here guys. Don't be mad about something that's caused by our own stupidity. It's like going to McDonalds and forgetting to bring money then being upset when they tell you they won't accept the Home Depot gift card you have. Not the best analogy, but same stupidity.
Anyway, let's get to the solution as clearly provided in the post above mine, which knowing most will get ignored.
SOLUTION:
Short Version: Call Apple, they will send you link to reset your password.
(Yes, it really is as simple as that)
Long Version: Let me elaborate with more details for those that need it:
1. Go here to this link: Get support now
2. Click iCloud
3. Click Forgotten Apple ID Security Questions
4. Click No thanks. Continue
5. Click Schedule a Call
6. Enter Serial Number (for any Apple product)
7. Pick time you want them to call (10 minutes or 10 hours or 10 days, you pick)
8. Wait for their call.
Here's a overview of my 4 minute conversation with Apple so you know what to expect:
They called me about 6 minutes passed the scheduled time, but no big deal. As soon as the lady answered she was American (yay for non-indian support centers), and she was actually super nice and friendly. I quickly stated my problem (just need my password reset because I forgot security questions), and she replied "al right here's our gameplan, I need to simply verify you then we'll reset the password! You'll be good to go in few minutes here!". She said the best way is to answer 1 of the 3 security questions, so we did that and after a few re-tries on a couple questions we were good to go. After that, she asked what email she wants the password reset link to get sent to, and that was it.
So 40 seconds to follow the instructions above, 4 minutes on the phone, and 5 seconds to click the link to reset my password.... 5 minutes top. On top of that, American Support and no menus to fight on the phone like you do with every other company out there (Example: Press 1 for Support, 2 for Billing, 3 for Sales,etc).
And Kudos to Gail for being so pleasant and patient 🙂
I'm still having this issue, and all I wanna buy I'd catching fire ;-; it's driving me insane, this has been going on now for 2 weeks and I'm just tired of it. Apple says they send you an email, I've tried and tried sending it for these past 2 weeks and I've gotten nothing...
I have this issue except I can't reset my rescue email and I don't remember my Apple ID questions and when it says to send to a rescue email it doesn't show the whole email so i don't even know if I'm sending my information to the right email. This is so confusing it makes me want to vomit. FIX IT NOW!!!!!!!!!!!
Someone tell me this.... Why do they have to use the back up email? I don't know why Apple won't send support and let you change your security questions with the email that you use to set up your Apple ID with? I also think Apple should have a 24hr phoneline considering they're a large business.
i have the same problem! iTunes won't let me buy anything until I answer my security questions, and I can't remember them. So I was trying to create an alternate account for a rescue email and the rescue email link won't show up! Ugh this is so annoying!
this is driving me mad! i just download free apps for myself sometimes, and i renewed a 15 pound card, and then i wanted to buy a film and it told me i need to do this verification bull crap which has never asked about before on the free stuff. i downloaded a free app a second later and it worked but not when you have to pay . i cant remember my security question answers and this rescue email address. all it says is l****@hotmail.co.uk. Wow, way to re-jog the memory Apple, useless!
This happened to me recently too. I followed the help of another person on here and it worked!
And you can't fix this online.
Go to expresslane.apple.com
select MORE PRODUCTS / SERVICES
select MY APPLE ID
select OTHER APPLE ID PRODUCTS
select FORGOTTEN ...SECURITY.....
select CONTINUE
select TALK TO SUPPORT NOW....
I scheduled a call time for help and they called exactly at the time I requested. Apple was very helpful and made it easy to reset my security questions. They will walk you through it. Step by step. Be next to your computer because they will need you to log into your apple ID account. Hope this helps!
That is exactly my problem! I MEAN LOOK AT ALL THESE PEOPLE RESPONDING TO THE SAME PROBLEM! It's 12:15 and I just wanted to buy one app, but no. Of course I have to go to all these websites and do all this, and IT DIDNT EVEN POP UP! There was no option to " send link to rescue email " on my device. I give up. I'm going to sleep...
It's stupid that they make you have acces to your security email instead of letting it send the email to your primary or secondary email. It's also stupid that they have the questions in the first place, is an email and a password not enough? Do you really need to be able to answer some stupid questions you put in when you first got your device? I have other devices that are connected to my id, I have my id email and password and secondary email. Do they really need more proof that it's really me? Come on apple.
This is so annoying i got 100 bucks in my account and i cant spend it i would probley get it after a while of guessing but its says it can block your account with will be anoying because ther is a 100 bucks in there but if you have a nother device use that to download app and just sync it
Im going through the same thing right now. Cant call because i have not paid my phone bill and i was never given the choice for a rescue email because i only chose 2 questions. Not to mention i redeemed a 50$ gift card and i am unable to use it because of this. Apple really needs to fix this security bug.
Why don't you describe exactly what your issue is, and we will provide you with instructions as to how to get it fixed. There is nothing in the Password and Security process that does not have a solution. But without knowing specifically what your issue is, we cannot provide any help....
GB
I do not have access to my rescue email – I deleted it – and cannot remember my security questions. I would reach security support, but I live in a country that has no support services available, Colombia. I am definitely stuck. Please help. Thanks.
This is stupid. The instructions told me that in order to reset my security questions, I have to set up a rescue email. In order to set up a rescue email, I have to KNOW my security questions. Thanks, Apple. Maybe I'll switch back to Android. Google's support system is much better.
apple is BS ive been at this for 2 years i used to put $$ on my account every year well that built up and now i cant use it now i feel like apple is stealing from me. i cant reset my questions because i dont have a rescue email. does apple really expect to make money and have happy customers that cant access their own accounts? forgetting your security questions is human error BUT they revoke the option to actually use your primary email to help your situation. apple needs to keep their brains sharp and keep the point in their head that if someone wants to buy something with their hard earned money it actually might help to let them buy it without typing in their security questions on the iPhone they had for a year or two and never had a problem before. Does apple really think that their support will help you that well because dropped calls and service hours dont seem to help anyone get off their stress pills they started taking when they started reading this. thanks alot apple i think google will actually enjoy my android use because i dont need to type in any security questions to make a purchase with my money. 😠 apple needs to learn the difference between crappy security and security that doesn't keep me locked out of my account if i forget a security question when but will be able to reset them with my primary email. Thanks for nothing apple. ✖
I still don't understand why the rescue email has to be censored??
Getting a support means a couple hours of wait, means I will be missing out this amazing in app purchase deal that expires in 4 hour.. Smh
Just added $20 on the account for nothing loll
i forgot my rescue email and my security questions
