i forgot my rescue email and my security questions
Wow you guys are ridiculous and this thread is hilarious I'm shocked a screenshot hasn't reached Reddit yet... not only has the solution been provided 4~ times in the thread, but you guys are so upset (some extremely upset) about a security process that is in place for your own protection, and a process that is standard protocol among every company (bank, email, etc). So threatening to go to another company doesn't matter because you'll face the same exact issue (probably worse to be honest). If companies didn't have security measures, think about how many upset people there would be because their email account was hacked into easily? And let's be completely honest here... how hard is it to remember a simple security question or the email used? I know it happens (that's how I got to this thread), but come on, it's our fault here guys. Don't be mad about something that's caused by our own stupidity. It's like going to McDonalds and forgetting to bring money then being upset when they tell you they won't accept the Home Depot gift card you have. Not the best analogy, but same stupidity.
Anyway, let's get to the solution as clearly provided in the post above mine, which knowing most will get ignored.
SOLUTION:
Short Version: Call Apple, they will send you link to reset your password.
(Yes, it really is as simple as that)
Long Version: Let me elaborate with more details for those that need it:
1. Go here to this link: Get support now
2. Click iCloud
3. Click Forgotten Apple ID Security Questions
4. Click No thanks. Continue
5. Click Schedule a Call
6. Enter Serial Number (for any Apple product)
7. Pick time you want them to call (10 minutes or 10 hours or 10 days, you pick)
8. Wait for their call.
Here's a overview of my 4 minute conversation with Apple so you know what to expect:
They called me about 6 minutes passed the scheduled time, but no big deal. As soon as the lady answered she was American (yay for non-indian support centers), and she was actually super nice and friendly. I quickly stated my problem (just need my password reset because I forgot security questions), and she replied "al right here's our gameplan, I need to simply verify you then we'll reset the password! You'll be good to go in few minutes here!". She said the best way is to answer 1 of the 3 security questions, so we did that and after a few re-tries on a couple questions we were good to go. After that, she asked what email she wants the password reset link to get sent to, and that was it.
So 40 seconds to follow the instructions above, 4 minutes on the phone, and 5 seconds to click the link to reset my password.... 5 minutes top. On top of that, American Support and no menus to fight on the phone like you do with every other company out there (Example: Press 1 for Support, 2 for Billing, 3 for Sales,etc).
And Kudos to Gail for being so pleasant and patient 🙂
Apple has to verify that you are who you say you are, so they ask various questions. If the information on your account was out of date and you were not able to provide enough information to verify your identity, then there would be nothing more they could do....
GB
did u get it??
i Mean am still stucked! i know the answer to que q. But I don't know If i set a code or anything else cause I can't acces! Can't buy!! F***!!!!!!!!! Oh and they are suppose to replay within 48hrs
What? Are we living in Stone Age?
They can very well delete my account, like I asked them to. It is linked to my Gmail id. They can send a secure pin to my email id and confirm that email id is mine. Never realized Apple Geniuses were so dumb
You seem to be misinformed. This is a user to user support forum. No one from Apple is here with the exception of an occasional response to an unanswered post by a Community Specialist. And you think that not getting the instant gratification that you appear to feel you are entitled to is equivalent to the Stone Age?
The response I provided to the poster above you was complaining that "they" (meaning Apple, I take it), were supposed to respond in 48 hours. To what issue, I have no clue since the poster didn't feel the need to share that particular piece of information.
So, not sure what you are even talking about here. Your issue is between you and Apple. And, no, they are not just going to send you a link or a secure PIN without verifying your identity over the phone. That's the way it is.
GB
I don't know what the other user wants either. I was only responding to your reply to mine. If apple cannot do anything to my account, because they cannot verify my identity by not being able to answer a couple of security questions, like they said so over the phone, then they must surely be in Stone Age. If they can't figure out a proper way to recover stale accounts, then many people would be frustrated.
I don't care about your responses because you don't have a solution for the problem. You can be a community specialist or an Apple genius who wants to calm down the crowd. It is the least of my worries. Until I (or the person who originally created this thread) receive(s) a proper response, I am going to keep claiming that Apple's customer support is poor.
Which part of "this is a user to user support forum" do you not understand? This is not Apple customer support, and no one here works for Apple. If you cannot verify your identity then that is your problem. There is no solution. Apple is not going to bow to your demands when you have not verified you are who you say you are. Any common thief could try the same thing. How would you expect them to distinguish between the two?
Take some personal responsibility. YOU forgot your password. YOU forgot your security questions. YOU did not write them down anywhere so that didn't happen. YOU did not take advantage of Two-Step Verification or Two-Step Authentication which completely remove the need for Security Questions, YOU cannot verify your identity to Apple. This is no one else's fault....
GB
The link for resetting my security questions won't come up.
That is the same boat I'm in. I don't have a "rescue email" option.
I have the same exact issue. Forgot my security questions, and have no rescue email. I have added an alternate email but that doesn't count aparently. super ANNOYED. 😠
I forgot my security question and rescue email doesnt work. How can I change my rescue email
I lost access to my rescue e-mail (if there was any!) and cannot seem to remember the answers of security questions...
I live in a third world country, please help!
This was SOOOO helpful. Thank you for taking the time to post this information
Contact Apple Support to get your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
No need to be so dramatic.
GB
So, just to make sure I'm understanding - you don't remember the actual Apple ID? Did you try going to FORGOT APPLE ID to see if you could recover the Apple ID/email from there?
Cheers,
GB
i forgot my rescue email and my security questions
