Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

annoying pop up

I have a window that keeps popping up that is asking for my password for one of my emails? I have unchecked this email in the "Mail, Contacts & Calendars" and it still keeps popping up. I want to make it stop.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Oct 15, 2013 11:58 AM

Reply
60 replies

Oct 21, 2013 9:19 AM in response to PhotoBee

Note: These instructions are for OS X 10.8 or later. In OS X 10.7, the procedure is the same, but the application is named "Address Book" instead of "Contacts."

Step 1


Back up all data.

Triple-click anywhere in the line of text below on this page to select it:

~/Library/Caches/com.apple.AddressBookSourceSync


Right-click or control -click the highlighted line and select


Services Reveal

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash.

Log out, log back in, and test. If there's no change, go to the next step.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.


Step 2

If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click Keep on Mac in the dialog that opens.

Step 3

From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select

File Export Export vCard

Save the exported contacts to the Desktop.


Step 4

Quit Contacts. Reveal the following item in the Finder as you did in Step 1:

~/Library/Application Support/AddressBook

Move the selected folder to the Desktop, leaving the window open for now.

Step 5

Launch Contacts. Your contacts will be gone. If you took Step 3, then double-click the file you created in that step and confirm that you want to import from it. Your contacts will reappear.

Step 6

If you took Step 2, reverse it. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.

Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place. Post your results.

Oct 22, 2013 11:50 AM in response to Linc Davis

If you no longer use those Yahoo accounts, I suggest you remove all vestiges of them from your system, including the outgoing mail accounts (not just the incoming accounts.)


Was the yahoo folders in my "Mail" folder inside my "Library" folder where the outgoing mail account information was stored?

Oct 22, 2013 3:49 PM in response to Linc Davis

I thought the line I was supposed to copy and paste was for the terminal. Hence my serious confusion. I was only able to find those folders because I was trying to figure out what you were asking me to do. If it wasn't because of all of your help, I would have never figured it out. I'm so grateful, it hasn't popped up since I deleted those folders and restarted. I've been able to work with no annoying interuptions.

annoying pop up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.