How can I open my iPhone activation lock without owner's account

How can I open my new iPhone 4S activation lock without owner's account

iPhone 4S, iOS 7.0.2

Posted on Oct 16, 2013 4:14 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2013 10:30 AM

Hello Aldase,


Congratulations on your new iPhone! It sounds like your new iPhone has Activation Lock setup by the previous owner. I am sure you are eager to start using your new iPhone, but before you can, you will need to contact the previous owner to be able to use your new iPhone:

What if I purchase a device that is still linked to the previous owner's account?

Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.


iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818


The previous owner can follow the steps below to remove the iPhone from their account:

If the device has already been erased

If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
  3. Click "Remove from Account" to remove the device from the account.

After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.

If the device has not been erased

If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
  3. Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
  4. When the erase is complete, click "Remove from Account" to remove the device from the account.

After the device has been erased and removed from the account, you can proceed with the device setup process.


You can find the full article here:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/TS4515


Thank you for using Apple Support Communities.


Best,

Sheila M.

167 replies

Feb 16, 2015 10:03 AM in response to Ankit Tambe

I don't think this is going to bypass the activation lock. Otherwise, people can just make up a fake bill of sale, provide it to Apple, and then the iPhone becomes theirs. I think the device will still be tied to the original owner and only they can delete it from their account. If it was as simple as providing an invoice, receipt, or bill of sale, people wouldn't be having this issue on a daily basis. Reports lately have proven that device thefts are slowing down due to activation lock issues.

Aug 6, 2015 11:49 PM in response to Aldase

Sadly you can't. Let me share my experience,if it helps anyone. I recently purchased an iPhone 5s from a previous user. It was the first time I bought an apple device and was unknown to the world of Apple products. I didn't even knew that something like activation lock works. If you want to buy a second hand iPhone and stay out of the activation lock,just make sure the user isn't signed out of his iCloud account from the device(rare case,MINE). I guess the previous owner was naive about Apple products too.Don't reset the phone and just simply logout from his ID and sign-in with your own.

You may find this strange but till now I had been using the iPhone without iCloud signed in from the previous owner or my account ( kept getting the maximum number of free accounts error ) . So that's the best I can tell you. After you have your own Apple id created , you can reset the phone again . And with iOS having 'find my iPhone' as a stock app I think it will be necessary to have an iCloud id associated with the device.I btw have 2 id's on my iPhone , one for iCloud and one for App Store.

Oct 9, 2015 7:15 AM in response to windymiller55

windymiller55 wrote:


I bought an iPhone 5s from a reputable auction site which sells police recovered property knowing that it

was locked to the previous owner,

Then you knowingly assumed the risk that the phone would never be usable. You made a bet and you lost. What does that have to do with Apple?


From the rest of your post it is clear that you bought a lost or stolen device. Activation Lock is a theft deterrent, and it clearly did its job. If Apple made exceptions for stolen phones it would negate the purpose of having Activation Lock in the first place.

Oct 9, 2015 7:22 AM in response to windymiller55

windymiller55 wrote:


I did say that it was bought from a reputable auction site selling

recovered police property items, so does that not make me the owner !

You may be in possession of the device but you are not the owner. The owner apparently never gave the auction site release to sell their lost or stolen property it would seem as they did not remove activation lock before the auction. The auction site or the police before them could have contacted the owner just as you did - either they did not or the owner simpy refused to remove the lock (which is their right to do). In that case, the "reputable" auction site should never have sold the item at all, and in fact I'd argue the police should have destroyed it as unclaimed items not suitable for auction.


Regardless of how you slice it, Apple is not part of any of it.

May 10, 2016 11:53 AM in response to Lion

No. There doesn't. What there needs to be is come common sense and personal responsibility on the part of buyers.


Apple has provided a method of checking whether the device is activation locked or not.


Automatically removing the lock after a period of time would completely defeat the purpose of activation lock as a theft deterrent. All a thief would have to do would be sit on it for a month before they try to use/sell it.

Feb 5, 2014 10:31 AM in response to Aldase

Julian ....

I bought a phone on eBay and I can't get the Apple ID claim removed either and we (u and I) are "SOL" **** out of luck getting it unlocked unless the Apple ID "owner" does it ....so the phones are useless. I'm trying to get my money back from "eBay Insurance" and hoping for the best. Hope that your situation turns out better than mine! Blessings!

Jul 1, 2015 3:18 PM in response to mictance50

mictance50 wrote:


Message from Owner: of my iphone4s Cet iPhone a été égaré. Appelez-moi s’il vous plaît. 040 6764321 asking me to call him the phone number he send to me not connect Pls need help how do i get is Email address so i can send all i need to him i receive this message from is icloud login pls help me i dont no what to do.

There is nothing you can do without the owners assistance.

Oct 9, 2015 10:44 AM in response to windymiller55

I think this is all academic regarding Apple's policies. You said that you actually managed to speak to the original owner, which is more than anyone else in this thread has been able to do. Based on your conversation, the original owner quite clearly refused to unlock the phone. Even if Apple did bypass activation lock (which they don't), Apple isn't going to go against the original owner's wishes. Like you said, you gambled and lost. Learn from it and don't buy iCloud locked iPhones again.

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How can I open my iPhone activation lock without owner's account

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