How can I open my iPhone activation lock without owner's account

How can I open my new iPhone 4S activation lock without owner's account

iPhone 4S, iOS 7.0.2

Posted on Oct 16, 2013 4:14 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2013 10:30 AM

Hello Aldase,


Congratulations on your new iPhone! It sounds like your new iPhone has Activation Lock setup by the previous owner. I am sure you are eager to start using your new iPhone, but before you can, you will need to contact the previous owner to be able to use your new iPhone:

What if I purchase a device that is still linked to the previous owner's account?

Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.


iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818


The previous owner can follow the steps below to remove the iPhone from their account:

If the device has already been erased

If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
  3. Click "Remove from Account" to remove the device from the account.

After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.

If the device has not been erased

If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
  3. Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
  4. When the erase is complete, click "Remove from Account" to remove the device from the account.

After the device has been erased and removed from the account, you can proceed with the device setup process.


You can find the full article here:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/TS4515


Thank you for using Apple Support Communities.


Best,

Sheila M.

167 replies

Feb 16, 2015 3:20 AM in response to Sukanya Goswami

Sukanya Goswami wrote:


Hi Ankit,


I have the same issue but if they are ready to reset it with the original bill thats great news . I have the original invoice. Do we need to pay apple to provide support in this case . TO which number or email ID should I contact Apple .


Thanks.


Regards,

Sukanya

Contact Apple for help with Apple ID account security - Apple Support

Oct 9, 2015 10:49 AM in response to windymiller55

windymiller55 wrote:


In my naivety I thought that Apple encouraged their communities to comment

on issues that they thought relevant, in my opinion, obviously from your point

of view I am wrong and you think this issue is not worth discussing.

As to Apple only having responsibility to the original owner of the phone and

no one else, your quote, are you quite sure, a lot of people who bought

second hand phones will not be pleased with your comments.

And the onus was on the sellers of those second hand phones to properly prepare their personal property for sale, which includes removing activation lock. Again, if the seller did not do that, and the buyer failed to check it was done, that is on those two parties, not the company that originally sold the device at retail, or who manufactured it. Apple has responsibility to the original purchaser that they, or their authorized sellers, sold it to. Once it was originally sold, it became the responsibility of that new owner to secure, or unsecure, their own property If or when it was sold, given away, auctioned off, pawned or whatever.

Jan 21, 2014 12:05 AM in response to Aldase

Aldase .....

Did any of the above article work for you? I have the same problem but different twist. I bought an iPhone 4S on eBay from a seller in No. Carolina and I live in SoCal. It was sold with both front and back broken glass but working and now I found out I can't use it because of the link to other owner that's not my seller? Seller hasn't responded to my emails and don't know how to contact original owner for release? Anyone have an idea ... so far 150 for phone and 80 for glass ...230 out of pocket! It's not a beautiful thing! Thank you in advance for all replys!


Hartburn

Jul 19, 2014 11:52 AM in response to Aldase

Please help me to skip the stage of activation PhoneI bought I PHONE 4 inhibitedIt was open so I did adjust the partial restoration workAnd introduced my emailAfter that I wanted to work on the account ICLOUD Phone surprised that coincides with the laptop I wanted to stop this synchronizationI got work to reset a higher degreeAfter tampering with the settings in the internal view of the limited my ability in the English language sinned what happened in the settings and modern technology Ahdy AppleAfter rebooting the machineAsked me to re- activatedHas conducted many of the change password on APPLEBut I have not managed to overcome itAt some sites Mrajat Apple understood that he could search for Apple IDs registered my emailAfter tracing the steps of Apple and you know my identity to my email again drove me to change the password and so I went back to the starting pointI was sent a message byPlease help me re- activate the device My MediaboxThe following is some informationBrady is basic : ******Brady is ADDED :*********Another extra -mail :*********Write the first user of the phone is : **********Cairo - EgyptPlease HelpAre there any other data requiring MonaImage attachment describes the serial number Phone and sublime in Arabic

<Edited by Host>

Aug 7, 2015 12:10 AM in response to Vik27392

If you want to buy a second hand iPhone and stay out of the activation lock,just make sure the user isn't signed out of his iCloud account from the device

You mean make sure he is signed out. Apple have provided a method of checking before purchase that an iOS device isn't Activation Locked:


http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/


Basically you just go to https://www.icloud.com/activationlock/ and enter the IMEI or serial number and a captcha. Activation Lock may not show up for some time, until you upgrade or reset the phone, by which time it may be too late to contact the previous owner.

The 'maximum number of free accounts' error is nothing to do with this. Any one device can create only three iCloud accounts, and once that is reached there is no way round it whatever. You can create an iCloud account on another iOS device or Mac (not windows) and then sign into it on the device in question.

Oct 9, 2015 6:56 AM in response to windymiller55

I Don't think anyone is saying that technically Apple cannot do anything. But as a private company, no, they do NOT have any obligation to do anything. Once sold, the device is the property of the owner. That owner has everything they need to deal with the issue entirely within their control. If an owner chooses not to do so, that is an issue with them, not Apple. Activation lock, for one thing, is not forced on anyone. A device owner chooses to set it up and use it, or not, as they wish. And they can change their mind about that, either way, as many times or as often as they wish to.


You knowingly purchased an activation locked device. It would be nice if the owner would remove it, but it's their choice. Personally I'd be more upset about a so-called "reputable" police auction site allowing such a thing to be sold in that condition at all. I would expect the police evidence personal to eradicate all personal identification marks on unclaimed items put up for sale. I know the FBI auctions I've gone to in D.C. have completely scrubbed any personal identification information from items sold - items are sold as anonymous unclaimed or seized property.

Oct 14, 2015 7:20 AM in response to Sebastian Koylerian

Sebastian Koylerian wrote:


Best thing for all you people is to stop buying Apple Products ever again and look for android mobiles .

Nope, not me. I'm more than passingly familiar with Android and want no part of it. My next phone will be an iPhone, but - and here's a tip for you - I will be sure to buy from Apple or an Apple authorized reseller and NOT spring for the cheapest used device from an unverifiable source that is commonly known for sales scams, ripoffs and outright stolen property listings.


I would say what people need to learn is just because you can always find a used bargain somewhere on the intent does not mean it is a good deal or money well spent. People naively chase the lowest price point without thinking it through as to what they may be actually buying and from whom, and what recourse they have it is not, gasp, just as advertised (the Internet lies? NO, say it isn't so!!).


Activation lock has a major impact on iPhone theft and is one of the best new features Apple has introduced in a long time. Android phone makers are scrambling to catch up with something similar, and many Android forums are full of posts asking for just that.


http://www.macrumors.com/2015/02/11/iphone-theft-activation-lock/

http://appleinsider.com/articles/15/02/11/apples-activation-lock-drives-iphone-t hefts-down-40-in-san-fracisco-25-in-new-…

Dec 3, 2016 9:07 AM in response to Aldase

How about this one. I bought my husband an ipad2 in 2011, a while later he upgraded so we gave it to our son, who used it for a while without any problems. Then icloud would not accept his apple id for no reason. it still worked on itunes and the app store. He gave up and got a new ipad. I phoned apple today to try and sort out the problem. previous to today i was able to still use the ipad, but could not sort out icloud, but now i am completely locked out, (activation lock). I told apple the email that was on the activation lock screen, but they have a different one that my son has never had. He has always had the same gmail email, and apple say it is an outlook email. There is obviously a problem caused by apple and the only way they will do anything is if i have the original proof of purchase. I don't have it.

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How can I open my iPhone activation lock without owner's account

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