For the last week or two my aptv has been restarting itself, usually when I put a program on pause
and come back a few min. later I find I'm back at the icon screen.
My software is up to date and my connection is very good so I'm really puzzled as to why it would
restart on it's own, and it seems to be happening more often.
As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and
it will do this a few times a day, very strange.
Anyone else having these same problems?
It sounds like it might be an issue with the network. I would go through the troubleshooting in the following article, specifically concentrating on the "Apple TV unexpectedly disconnects from the Wi-Fi network or signal strength is weak or fluctuates" section:
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I'm experiencing the exact same problems, and I don't think it's a network connectivity issue as I am connected via Ethernet not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I can replicate the restart problem like clockwork by going into HBO GO and scrolling down through the "Just Added" movies (screen goes blank, light on box blinks 4 times, ticking "thinking" wheel shows on screen, and then the home AppleTV screen displays); and I can almost always get the "Hulu Plus has updated, please exit and restart" message anytime I try to watch multiple shows of the same series back to back. I've updated my software, unplugged the AppleTV for a few minutes and retried it, reset to factory settings, and then done a complete restore (which took 40 min because it apparently found an update that the update screen didn't see) all to no avail. Nothing I have tried is fixing the problem. I'm wondering if there may be a bug with the latest software update?
I don't think it's a network connectivity issue, I am experiencing the exact same problems as kfeeney and I am connected via Ethernet, not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I've done everything including a full restore and it's still periodically restarting, any other suggestions? Thanks
I am also having this problem. Almost every time I pause a video on my Apple TV (either from Netflix or a movie I have in iTunes), it restarts my Apple TV and takes me back to the main menu. As my Apple TV is connected directly via ethernet, I know it's not a bad signal, and nothing else is dropping. I have a constant signal on my macbook, iphone, and ipad. This started occurring after one of the updates. I have not always had this problem, as I've had my apple TVs for about a year and a half. I have two of them and they are both experiencing this problem.
I think I have solved my issue. It has been a week and no reboot/restart of my device. My Apple TV was plugged into power strip where that particular plug was not working properly. It would shut off at random times. I've used a different port and it seems to fix my restarting issue.
This is probably my own fix and will not apply to you. Worth a try if you are using power strip though.
I took my Apple TV to my local Apple Service Provider who informed me that after running a diagnostics there was an issue with my Apple TV (only issues on certain batches of Apple tv) . because this is a known issue by Apple they will now replace my apple tv which i should receive in the next couple of days.
Its worthwhile taking yours into your local apple agent for them to tests yours as it probably got the same issue as mine
Both my ATV2 and ATV3 are having the same seemingly spontaneous restarting problem. It happens whenever we pause a program for longer than 2 minutes. This happens several times daily. Unfortunately this type of data is not sent from the ATV's to apple so that the problem can be adequately addressed. Apple please seriously consider fixing this software problem. This is not a network problem.