iPhone contacts missing - no names, only numbers

There are reports of iPhone contacts suddenly missing -- showing only numbers, no names (except for Facebook contacts).


Anyone have a fix?

Posted on Oct 17, 2013 6:34 AM

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Posted on Sep 7, 2017 5:17 AM

I had this problem after restoring a backup onto my new phone. I found that my Outlook (Hotmail, actually) account wasn't connected to my Contacts on my phone, so I added it back. Even though I had connected my account to Mail (Settings>Mail>Accounts>Add Account), when I checked the Contacts screen in Settings only my iCloud account was connected and not my Outlook account.


So try this:

Settings>Contacts>Accounts>Add Account


Make sure the Contacts switch is turned on.

107 replies

May 12, 2014 3:20 PM in response to bossodg

Bossodg,

I have tried everything. I have toggled the contacts button, restored backups, etc. and STILL nothing has changed. Just like the others, my favorites tab shows the phone numbers but no names for half of my favorite contacts. The weird thing is that let's say the name, John Smith, is missing from my favorites tab but his phone number is there. His name won't show up if I search for it under the contacts tab but if I create a new text message then his name and number will show up there! I'm in desperate need of HELP! I have heard rumors of rogue apps that destroy information and you cannot get it back. Do you know anything about the validity behind that and do you have any other possible solutions for me?

Jan 21, 2015 6:07 AM in response to michsineath

In my case the solution was different from previous solutions found on this thread.


I lost the names right after adding a contact I got via Whatsapp, this had not happen on previous occasions doing the same procedure. I realized this had happen when most of my Whatsapp contacts showed without name and then I realized that my phone contacts had gone from more than a thousand to just a couple hundred.


The problem was that I have my Google contacts synced with my phone and apparently Whatsapp turned this off after I added the contact I got from a message.


The solution was to go to Settings - Mail - Selected my Google account and toggle ON the Contacts button.


I hope this works for some of you.


Regards,


Luis

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iPhone contacts missing - no names, only numbers

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