iPhone contacts missing - no names, only numbers

There are reports of iPhone contacts suddenly missing -- showing only numbers, no names (except for Facebook contacts).


Anyone have a fix?

Posted on Oct 17, 2013 6:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2017 5:17 AM

I had this problem after restoring a backup onto my new phone. I found that my Outlook (Hotmail, actually) account wasn't connected to my Contacts on my phone, so I added it back. Even though I had connected my account to Mail (Settings>Mail>Accounts>Add Account), when I checked the Contacts screen in Settings only my iCloud account was connected and not my Outlook account.


So try this:

Settings>Contacts>Accounts>Add Account


Make sure the Contacts switch is turned on.

107 replies

Apr 27, 2015 12:19 PM in response to lvillega

No luck with that either. I am sitting duck as of now:( Dont know what to do. Most of my work contacts were on the phone and I cant seem to sort it out:( I have about 1000 odd contacts, out of which almost half are saved as just numbers now, and there are others with the contact names sawed off(Partial names). I tried toggling the contacts on and off in gmail and i cloud and still no result:(

May 21, 2015 2:28 PM in response to OBUTU

I have this issue as well, here is my story thought:


I eventually linked my iCloud account to my iPhone, at that point I lost all of my contacts. Here is what i have:


  1. Favorites list is still there, but only the numbers, no names
  2. When I am in messages, and I click on a "New Message" and start typing a name, their names show up with the number
  3. Went to Apple Store and had Genius Bar tech play around with it for 4 hours with no result. The tech
    1. Reset settings
    2. Back up
    3. Did all updates
    4. Do a contact sync with a different phone
    5. and all of the things everyone has mentioned in this thread


So somewhere on my phone, there is a memory of the names associated with the number, but its not in contacts. Any help with this guys?

Jun 24, 2015 12:24 AM in response to michsineath

I had the same issue. Tried all of the above tricks to no avail. Then I remembered that I had deleted an exchange email account that I no longer use. Some how all my contacts got imported to that email account. I then reinstalled the email account to my phone and voila, all the information returned. I don't know how all my contact info got connected to that email account or why none of it was in any of my contacts folders (desktop, icloud, laptop), but they are back and I am happy. Now to figure out how to make sure they are in my Contacts Folder on my desktop, icloud, etc......

Aug 6, 2015 8:22 AM in response to Frikoff

To get the Contacts sync'd to iCloud, sign out of iCloud on one of your iDevices. One of the dialogue boxes that will come up when you sign out is whether or not you want to delete or keep your Contacts on the phone. Click on "Keep". Then sign back into iCloud. It will ask if you want to Merge your Contacts. Merge them.


Once you have done that, they will all be on iCloud and you should then be able to delete the Exchange account. You can verify that they are on iCloud by going to iCloud.com on a computer and clicking on Contacts. You should see all of them there. If they are there, then you can safely delete the Exchange account.


Cheers,


GB

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone contacts missing - no names, only numbers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.