Itunes crashes under windows 8.1

The show iTunes in cloud purchases doesn't come up.

Hmm, you're the second person I've seen with that issue, yet I can't think of a good reason for it not to be there. I can only assume it is a manifistation of an incomplete install.

tt2

Okay so uninstall and reinstall again?

Yes. See the second box of my Troubleshooting tip or Apple's guide here.

If you still can't get it to work then see the Further Information area of the user tip and try rolling back to the most recent version of iTunes that worked for you.

tt2

Okay thanks. I'll try that and then if that doesn't work install the version that worked for me. The only problem is I don't know which one worked for me previously on my old computer. Haha I'll figure it out, maybe.

I think I might know what your problem is. None of the aforementioned fixes worked for me, either. I just figured it out.

When you first fire up iTunes, it'll load the UI and then you'll notice "Accessing iTunes Store" loading at the top, with a cancellation "X" icon. If you manage to hit that icon fast enough - and you only get a second, you have to know *right* where it is to hit it quick - iTunes will start without crashing. You can click the "iTunes Store" rectangular button on the top right at any time to load it, afterward...so it doesn't hurt anything.

That being said, I DON'T use the iTunes Store for anything. How do I shut it off completely...or at least on start up? I just need it to move media to my iPhone and iPad. I just sank over a grand into these devices for my wife and I, and we're not about to shell out thousands more for Macs, just so we can USE them.

iTunes Store is what is crashing it for me, clearly. Any thoughts?

Thanks. 🙂

OK, I managed to shut "Accessing iTunes Store" off on startup, though I'm not sure how...lol. I un-checked a bunch of stuff I thought was relevant in Preferences and iTunes isn't attempting to contact the Store on startup anymore...and it doesn't crash.

Yay me. Hope this helps the hopeless out there!

I dont have the QTMovieWin.dll what do i do?

When I go to the Apple Application Folder, there's no "QTMovieWin.dl" file present...

That is an old fix for an old problem, and unlikely to be what you need.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

I can't find the file.

I may have already done it, but it still crashes 😟

what can I do?

See my post above yours.

tt2

I tried to find the qtmoviewindll file that has been mentioned, I do not have it. Itunes never had a problem on my PC, now it crashes and doesn't work anymore.