iPhone 5S restarting itself

> Ben in Africa, that's good news, perhaps now Apple will incorporate a fix for this in the next S/W.

Mine's been doing it since I got the 5S, sometimes drops out in the middle of a call and regardless of the number of apps running in the background, I even got the phone replaced and it did it straight away on the new one???

I have found that it seems to be related to the fingerprint scanner, I've turned it off for now and it hasn't done it it since.

Can you tell exactly what the fix message was?

I too am having this issue with iPhone 5s, now running iOS7.0.4. It has been going on every few days since I had the phone, so on previous versions of iOS7 on the 5s. Must admit I thought it was just the phone partially re-booting for some reason.

For me it happens every so often when I try to unlock the phone using the Fingerprint scanner. The screen goes black, the Apple logo appears then the Home screen reappears after a few seconds.

I didn't have this problem when running iOS7 on iPhone 4 and hope it's not a hardware fault on the iPhone 5s

I don't have the *exact* wording but it basically read "Includes bug fixes and a Facetime instability issue fix. Click here for the security update information". The same message it gives for a normal software update but for whatever reason this update option only came up when I started the Restore process.

As in my prevoius comment, disabling the "touch ID" function seems to solve the re-start problem.

That to me suggests it's most likely a software problem but related to the hardware, my previous iPhone 4S had no such problem on IOS7 but of course it didn't support touch ID either.

After a few days with the touch ID turned off and no re-starts, I turned it back on and the fault re-occurred, seems fairly conclusive to me.

I am following the instructions originally posted by Ben in Africa, and the fix that comes up is just 7.0.4 - the latest version. So the dialog is just informing you of the fixes in 7.0.4. It's not a "secret" or "special" fix that is only available by doing a full restore.

I'm on 7.4 and just had it happen this morning the first time (well I only had the phone for 1 day), very unhappy. I've now turned off the reduce motion and it seems ok for now, but still i would like to have that off...

also, the reboot is actually the spring board, not the os, so it's definitely a software problem. I hope apple fixes it ASAP.

I was thinking the same and that is why I did not try. Thanks for the input 🙂

Mine does the same thing. Motion is off and it seems to do it most of the time when using the fingerprint logon. Verizon sent me a new phone but that didn't fix the problem. Has to be software. Between the restart issue and the conflict with my mass text apps I'm not very happy with this iphone 5s. May have to go back to my Droid. Come on Apple lets get this stuff fixed!!!

I brought the phone to Genius Bar last night and the guy suggested that I restore as a new iPhone but that I do *NOT* use an old backup. He scrolled way back in my text data and noted that my phone data went back around 4 years (Was using my 3gs back then). Without going into great detail, he explained that other crashing issues he has seen often happen with people who have upgraded a couple of phone versions and always restored from a backup. It seems counter-intuitive that this would be the cause as I would assumed the OS upgrades would overwrite the older code but that's what I get for assuming.

Once he did a restore as new, he had me do the basic set-up, add my iCloud info, etc... Then he suggested I use the App Store app on the phone to download the apps that I was still actively using.

He did advise that doing this would lose all of my text message history as well as any images that I had not already saved to my computer. Since the phone was new and I had very few new photos this was not a big deal. I also had to go through and re-configure the settings for everything, notifications/alerts, bluetooth pairing, blah blah blah... All in all it probably took me 30 minutes of futzing. Then I created a new back-up with the latest data/configurations.

Normally by this time of the morning I would already have seen 1-2 resets and so far so good. It also seems to be running a bit faster than it did in the past when I tried closing all the active apps in an attempt to stop the crashing.

I'll advise if it starts resetting again.

Note: My support guy did note all the issues and said that if I had continued problems they would replace the phone with no questions asked upon my return.

It sounds like retoring as a new phone is the only way to fix this issue. I was afraid of that. I have a bunch of photos and other data inside third party apps I'll either lose or spend days (ok maybe hours) transferring elsewhere. I turned off Touch ID three weeks ago and haven't had the issue since. That's not a solution, but until I get spare time to deal with it, that'll have to hold.

I'm having this same issue. It's been very sporadic since day 1. Not always the same app or even same type of app.

I've noticed it's a "fast" reset. It's not a reboot because that would require me to re-enter my passcode and iTunes purchase password.

It's interrupting and annoying.

jon33414 I hope that worked for you, but I don't have a history with iphone, This is my first one so it was set up as a new phone from the start. Mine has restarted twice this morning. Both times using the fingerpad.

Hey everyone.

I´m having the precise same problem as described. About once a day or once every second day my

5s goes black with a white apple logo for a few seconds and then goes back toi normal.

This is a pain in the ***

The battery is also a huge problem. I had to turn off so many of my apps using data or updating in background

before i could have a fairly batterytime. Now its about 20 hours when using it sporadic. Before it was maybee

5-10 hours. I must say that i have regretted my purchase of 5s. I should have kept my iphone 4. There was

never problems with that model. I did not expect that it was impossible to use my 5s fully.

I am very disappointed, and intent to contact apple.

2 days since the Restore as New and creating a new backup. All features enabled and no reboots so far. That's promising.