iPhone 5S restarting itself

Same thing here with my iPhone 5s. Looking for help. Had random reboots (black screen immediately going to apple logo) about 2-3 times per week. Happened while using the phone but not with specific apps. Went to the apple store. Told to restore the phone. Did this, but from the backup on iTunes. Problem persisted and was told that I had to restore the phone as new. Went home, did this but the problem persisted. Went back to the Apple store and was told that they needed to do a hard reset ("bricking" the phone) in the store. Did this and then again set up the phone as new. Problem persisted. Went back to the Apple store and was told that after all the resets, this was most definitely a hardware problem, so a new iPhone 5s was issued to me in store. I asked if I had to set up as new or could restore from the backup on iTunes (which at this time was a brand new backup from when the phone had a hard reset in the Apple store). Was told it was fine to backup from iTunes since the problem was hardware and not software.

Sure enough, after a week with the new phone, it continues to randomly reboot. Went back to the Apple store today and told that I needed to restore as new from home, and if this didn't work, I'd be issued a new phone.

First of all, it's downright annoying and frustrating to have to keep restoring my phone from new.

Second, if it wasn't a software problem, how will restoring (again) really do anything? The backup I have on iTunes is from a completely restored, fresh version of iOS that had nothing else associated with it. I just don't see how doing this again is bringing anything new to the table.

As best I can tell, I've been told that this is neither a hardware or software problem. Unfortunately maybe time to switch product lines. I don't want to jump ship as I've been a solid Apple user for 10+ years, but I don't have time to spend on products that don't perform as expected.

Thanks.

It's an iOS 7 problem, my iPad mini retina also restarts randomly about once or twice a day just like the iPhone 5s, so it's not limited to just the iPhone, and iPads does not have touch id.

And my iPad 4 (not air), was fine when running iOS 6 and then I upgraded it to 7 and the restarts started happening daily. This was before I bought the iPad mini retina.

Exactly. My iPad 3 also. And my iPhone 5S, daily. And randomly, though mostly in the springboard. Never happens to my iPhone 4s (I know, so many devices. The 4S is a work phone).

I have iOS 7 on an iPad 2. This has not had the restart problem at all. I also have an iPhone. iPhone 4 worked perfectly with iOS7. No restarts, no problems. Bought an iPhone 5s which was restored as New in the original set-up and this has had re-starts .... going to the black screen with the Apple logo, every so often, but only when using Fingerprint ID.

With the number of people having this problem I can only think it is an issue with iOS7, which in my case at least, has only affected iPhone 5s

Surely Apple must be aware of this problem and I sincerely hope that they issue a fix as is reflects badly on their company reputation for reliability!

I'm still having random restart issues. I received a new iPhone 5s and started it as new device (not a restore from iTunes backup), it worked for awhile, but the random restart began again. It slowly gets worse and happens more frequently. I tried switching to simple/non-complex passcode and that seemed to fix it for awhile, but then restarts began again, slowly at first (like once a day or so), and then restarts started happening more frequently (several times a day). This is getting very frustrating.

I have now deleted the fingerprints and turned off passcode, and then reset the passcode and re-configured fingerprints, and it has worked for 8 hours without a restart.... but I fear it is only a matter of time before the restarts begin again.

Please fix this Apple.... we want to enjoy and promote your product.... but it gets harder after each random restart.

Hi,

I had similar issues.

Did you try disabling touch ID and using the phone?

Try it and see if it restarts.

I have disabled touch ID and the phone seem to be fine without restarts the last 5 days.

Give it a try.

I think Apple will soon release 7.1 update with a fix for the restarts.

Raj

but... i upgraded to a 5s from a 5 solely for the touch id...

Me too.

I have informed Apple about it as well and testing the phone with touch id off. So far no restarts.

I disabled touch id after trying all other possible options (clean iOS install, recovery, setting up as a new phone and etc) that did not solve the restart issue.

I guess there could be a bug or a broken software/hardware programming error in some of the units.

Keeping Touch ID off seem to be working for me the last few days. Give it a try and see how the phone responds.

Hope Apple is looking into the issue.

11 days since restoring as new and creating a new backup seems to have done the trick. No more random reboots and the whole system seems to be running a bit quicker than it was using a backup that started back with my 3gs. It was annoying to manually download my apps again, lose some old text history, and have to reconfig everything but it was maybe an hour or so of time and is working great now.

and you have touch id turned on, using fingerprint to unlock always?

Correct

I have this issue as well, though not nearly as bad as some of you are describing it. My iPhone 5s has done the shallow reboot (going to the apple screen for a second or two and then back) a couple of times since I bought it a few months ago. I always thought it was an OTA update or something, but it seems that's not the case. Anyway, it's a little annoying, but not much more at the moment.

However, I often have trouble answering phone calls. I can't swipe to answer until I've pressed the home buttom. Is this related, or a completely seperate issue? Anyone else have this problem?

I am also having this problem but now I have started to also have the iPhone move by it self! It selects apps and exits them, it swipes on safari and prevents me from reading a page... I'm really worried since I bought this 5s 2weeks ago. I'm from mexico (not sure if this helps) and my carrier says that they'll take 2weeks to check the phone before they give me a new one... How's that for frustration, two weeks with out a phone! I have tried all the suggested things here and I still have the issue...

Was having same problem. Tried all the standard fixes - reset, restore even replaced one handset with Apple and still the problem persisted. Mine seemed to happen most often when unlocking the phone with Touch ID. was reading a blog post on the net and noticed that the author suggested he was having the same problem until he realized it seemed connected to Touch ID unlock with reduced motion set up. Turning off reduced motion resolved it for him - and seems to have resolved it for me as well. Once I turned off reduced motion, Touch ID works fine and no more random reboots. My guess is the software interplay between Touch ID and the reduced motion setting is conflicting and leading to the reboots. Hopefully Apple will fix in an update but, in the meantime, if you have reduced motion and Touch ID on and are experiencing reboots from the unlock screen, give turning off reduced motion a shot.