iPhone 5S restarting itself

Hello. I would like to share my Iphone 5s experience. My Iphone was presenting reboot issues since the beggining. I have tried too many ways to get this solved... tried to restore as new, tried to set off the paralax effect, tried to restore in DFU, tried to set off the digital sensor, tried to talk to Apple support...nothing resolves the problem. In a three days ago I tried something different...I tried to restore with the 7.1 beta 2 as new.... I got the message that my Iphone is not registered as developer... So I restored one more time with the 7.04, getting my backup back.... It works until now... My Iphone finally is not restarting anymore.

Hello,

Here the same problem, restart almost once a day on iphone 5s with the use of finger id...

I read all your posts, the problem is here for a long time with no help from apple which is kind of sad..

Where is the quality we had few years back?..

Hi,

Been having the same problem soon after picking up my 5s late Sept 2013. Been following this thread for a while and spoke to my local Apple Store who suggested a reset and restore or reset and re-install but didn't fancy losing texts etc, and data loss didn't seem acceptable to me.

Tried a few things over Christmas and for me, using TouchID to unlock phone, turning off General-Accessibility-Reduce Motion (show parallax on lock screen and icon 'zooming') has seemed to fix it. Did this a week ago and had no restarts on unlocking at all. Switched back on this morning and had 6 restarts in less than 9 hours, so have switched back off.

Noticed similar effects to others, unlock and momentary flash of home screen or maybe less than a second and then restart. The icon zooming would normally take this time - is it connected I wonder?

Personally don't like the parallax and 'zooming' icons, but can live with this as restarts were a real pain and created doubt in my mind that Apple had lost the plot with their flagship phone.

Maybe worth a try, worked for me so far (fingers crossed).

Max.

Still no issues... Restore as new, no restore of data, no failures anymore.

Greetings everyone.

Just an update. It is 01/10/14 in Phoenix Arizona MST. At about 1:00 am the reboot just happened to me for the first time. I do have the 5s model that I bought in the beginning of november of 2013. I ONLY use the simple four digit passcode lock. I have NEVER used the fingerprint touch I.D. So the touch id info is unfortunately not conclusive for me. However I did download within a 24 period four high resolution/high memory apps from iTunes. I recently took all of them off of my phone *fingers crossed*. I do not own a pc so I use my best friends pc for restore. I do not hope it comes to this. Thank you.

I have the same issue where the iPhone 5s restarts at least 3-4 times a week with iOS 7.0.4. I don't this has anything to do with the TouchID as I have seen this issue much less frequently with iPad Air as well. The only common denominator would be 64-bit processor architecture introduced by Apple which is not mature enough yet.

I'm going to return the iPhone and see if the replacement has the issue fixed.

I got my 5S replaced for this "fault" and the new one did the same straight away.

Very sad where Apple quality has fallen, even Microsoft would address BSOD issues through a patch. From what I can tell this issue has existed on the 64-bit architecture since the launch of the Apple 5s device.

Been having the apple logo restart/ crash problem since launch of iPhone 5s but for the first time yesterday it happened during a phone call and surprisingly the call stay connected during and after the whole apple logo appearing/crashing process and I was able to continue the phone call. Which means the phone definitely did not do a full restart.

I don't think its any of the above. I had 2 5S phones replaced and the problem continues. I also have this issue on my iPad 3, which is not 64 bit and doesn't have touch ID. I'm guessing its some kind of data corruption, and if I wasn't too lazy to restore and wipe the phone as new, all my problems would be solved. Everyone I know who set the phone up as new has not seen this issue. Its only when upgrading and restoring a system.

I had this problem. Restored the phone from new several times. Given a new 5s from Apple and problem persists. Turned off touch ID and this did not solve the problem. Very frustrating to say the least.

Meatyard1970: Unfortunately, that's not correct. I restored my 5S as a new device but the problem didn't go away. I'm fact, Apple gave me a replacement 5S and even that has the same problem.

I will add though that both after restoring the phone as new and getting new 5S, the # of reboots per day went down from 4x to 1x.

Hi some of you may be aware that I have had this problem for some time, well on 8th december 2013 Apple contacted me and I had to download a program from the Apple site called iphoneconfigutilitysetup. This I ran and then took some information from my phone and posted it to Apple.

I have not received any reply back and I have emailed the person in contact with me but they have not replied to my email.

I still have the problem now and again but I don't even bother with the fingerprint ID anymore just use a code. If Apple can't solve the problem or even be bothered to keep in contact then no more iphones for me I think.

Hi, I'm having the same restarting problem maybe 3 or 4 times a day on my iPhone 5 and eventually being told to reconnect to itunes. I've restored my phone 7 or 8 times in the last three weeks and I've tried the DFU restore and still the problem continues. I've been to the Genius bar at the local Apple store only for them to tell me it's not a hardware problem and because I restored the phone the evening before there wasn't enough diagnostic information for them to say what the problem could be and that I should take the matter up with my contract provider - really helpfull! As It's only been happening for the last three weeks or so for me, I've also ried deleting apps and reinstalling them one by one to see if its a particular app update that's causing the problem, but again no solution. I now have to restore the phone pretty much every day :-(

I've had an iPhone for my last 3 phones (iPhone 3GS, 4 & now 5) but I'm starting to think a Samsung Galaxy could be the way forward if Apple can't find a solution to this problem that is clearly effecting so many people. Who knows when the next IOS update will be released, probably after they release the next version of the phone in 6-8 months.

Please could someone at Apple look into this problem!

Hello, I just wanted to add myself to the group. I purchased my iPhone 5S the day it came out. A few days later I started getting the restarts.

I would say I get 10-14 restarts a week. The same issue, I get a flicker then the black screen with the apple. I believe it is completely random. It is very annoying and inconvenient. I hope it gets fixed soon! When I have time I'll go to the apple store to see what they come up with.