Bluetooth isn't working

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Bluetooth isn't working

On my mac at home and at work (the one at work is running 10.6.8) I try and connect a bluetooth device (Magic Cube Epic http://www.celluon.com/products.php) and first it asks for a password to connect, which it shouldn't, then procedes to say that it cannot connect. I change it to not needing a password and it still fails to connect. However when I try to connect it to one of the brand new iMacs it connects just fine. Do I need to update anything to get it to work, or am I just plain screwed? When I try to connect a bluetooth mouse it works just fine.

iMac, Mac OSX 10.6.8

Posted on Oct 21, 2013 3:35 PM

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Answer 1

SeaPapp

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Oct 21, 2013 5:47 PM in response to Taysby5478

Maybe something here can help you http://support.apple.com/kb/HT3887

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Answer 2

Taysby5478 Author

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Oct 21, 2013 6:13 PM in response to SeaPapp

None of that helped.

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Answer 3

Taysby5478 Author

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Oct 24, 2013 1:47 PM in response to Taysby5478

Anyone have any ideas?

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Answer 4

Taysby5478 Author

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Oct 25, 2013 2:16 PM in response to Taysby5478

No one has any ideas?

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Answer 5

Taysby5478 Author

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Oct 27, 2013 6:16 PM in response to Taysby5478

I just updated to OS X Maverics and it still doesn't work. I can connect it to brand new computers, but nothing older than 2 years. If someone needs to connect to my computer to check it out, I would be willing to do that. I just need this problem solved.

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Answer 6

SeaPapp

Level 7

26,486 points

Oct 27, 2013 6:35 PM in response to Taysby5478

I would contact Celluon and find out if their device will connect to computers with Bluetooth 2.1 +EDR.

Newer iMacs have Bluetooth 4.0 and the device specs says that it has Bluetooth 3.0, that may be your problem.

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Answer 7

Taysby5478 Author

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Oct 27, 2013 6:40 PM in response to Taysby5478

I just contacted support, I'll get back to you as soon as I get a reply

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Answer 8

Taysby5478 Author

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Oct 28, 2013 2:15 PM in response to Taysby5478

they responded with this:

It will connect with 2.1 and no, that's not the problem. Bluetooth module are backwards compatible.

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Answer 9

SeaPapp

Level 7

26,486 points

Oct 28, 2013 3:49 PM in response to Taysby5478

I can't imagine what the problem is. Your Bluetooth is obviously working as you can connect a mouse, so I'd say it isn't hardware on the Apple end. Have you reset the SMC and PRAM? Don't know if either would help but neither would hurt.

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Answer 10

Taysby5478 Author

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Oct 28, 2013 3:51 PM in response to Taysby5478

I have not. How would I do that?

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Answer 11

SeaPapp

Level 7

26,486 points

Oct 28, 2013 6:12 PM in response to Taysby5478

To reset the SMC

Shut down the computer.

Unplug the computer's power cord.

Wait fifteen seconds.

Attach the computer's power cord.

Wait five seconds, then press the power button to turn on the computer.

Resetting NVRAM / PRAM

Shut down your Mac.

Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.

Turn on the computer.

Press and hold the Command-Option-P-R keys before the gray screen appears.

Hold the keys down until the computer restarts and you hear the startup sound for the second time.

Release the keys.

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Answer 12

Taysby5478 Author

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Nov 4, 2013 7:33 PM in response to Taysby5478

I tried both of those, and it didn't work. My technical genius sister suggested deleting/renaming a .plist file that controls bluetooth settings. How would I go about finding the right one?

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Answer 13

SeaPapp

Level 7

26,486 points

Nov 5, 2013 5:05 AM in response to Taysby5478

Do a search for com.apple.bluetooth.plist

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Answer 14

Taysby5478 Author

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Nov 9, 2013 5:08 PM in response to Taysby5478

Ok, so here's a good question. I did a search for how to delete the com.apple.bluetooth.plist. Everyone said to go /library/preferences and then find com.apple.bluetooth.plist.

However, I don't have /library/preferences. I have /library/preferencepanes, but no just preferences folder. And in /library/preferencepanes, I don't have any plists. same thing in /system/library. No preferences folder, but I have a preferencePanes folder.

Is that my problem, and if so, how do I fix it?

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Answer 15

SeaPapp

Level 7

26,486 points

Nov 9, 2013 7:40 PM in response to Taysby5478

The Library directory is hidden in Mavericks. Here are a couple remedies https://discussions.apple.com/thread/5511343

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