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MS Word keeps crashing in OSX10.9

Re: OSX 10.9. Since I downloaded it today, MS Word v 14.0 keeps crashing. Any ideas what to do?

iMac, OS X Mavericks (10.9)

Posted on Oct 22, 2013 10:08 PM

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147 replies

Nov 4, 2014 5:54 AM in response to graybarruel

For me turning off Error Reporting helped - I could start Excel, and it informed mw which was the troubled font, which I could disable in Font Xplorer.

You can find the app here /Library/Application Support/Microsoft/MERP2.0

Messing with deleting font folders (what I did in first try) caused me big problems - eg. all Microsoft fonts (Arial, Times) disappeared.

Dec 18, 2014 9:31 PM in response to nassukka

solved, at least in my case..

Error Signature:

Exception: EXC_BAD_ACCESS.....

..

Possible solution..

1. open library in finder (Alt button show this hidden folder)

2. go to application support > microsoft > office > user templates > CREATE NEW FOLDER here no matter what name for example TEST.

3. open word > settings > files or file location...

4. change "user templates" to point your earlier created new folder (TEST)

5. Continue your work with Word!!

Dec 28, 2014 5:59 AM in response to graybarruel

Solved for me:


PROBLEM:


Microsoft Word kept opening old documents on my MacBook Pro running Yosemite and Word 2011. Word wouldn't close properly. I would get an error message:

Error Signature:

Exception: EXC_BAD_ACCESS.....


SOLUTION:


I went to each Word document and took them all out of full screen mode.


(Go to the upper right corner of the screen in Word and click the collapse arrows. Do this for each document that is open. You can switch between documents by clicking the Window menu item while in Word).


Then close Word.

Feb 1, 2015 2:05 PM in response to graybarruel

I did the entire list of a million steps to remove Office in its entirety from my Mac and then re-installed and still had the exact same problem. I then copied the text to a .txt file and back to a fresh word doc and it worked. So the issue seems to lie in the file itself. Or as the above couple posts seem to suggest the full screen mode. I couldn't answer to this because I always used it in full screen so maybe that could've fixed me too.

Jul 25, 2015 12:02 AM in response to jaruzek

I “selected all” in my All Fonts and did the Validate Font. Then I deleted all the error fonts(mostly the red ones) and some duplicate fonts. Then I went through all the fonts looking for the yellow triangle ones and deleted the duplicate fonts. Low and behold Word ,Excel, and Powerpoint opened with no error. Didn’t have to use the FontNuke application.

Dec 10, 2015 11:15 AM in response to PeterXtra

I have MS WORD2016 for Mac, running OS X 10.10.5. purchased in October 2015. I have updated the latest fixes, Version 15.16 (151105) but it still crashes on startup 100 percent of the time. If I select recover work and re-start Windows, it will start up. One of the major reasons I switched to Mac was its reliability and stability. The minute you let a Microsoft product in the door, you are back to having the problems that caused you to leave Windows in the first place.


Though I can live with this quirk (I always leave WORD running in the background once I boot up) it is a nagging problem that Microsoft seems to care less about fixing. WORD worked OK for about two weeks after installation of MS Office. PP & Excel seem to work fine.

MS Word keeps crashing in OSX10.9

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