MS Word keeps crashing in OSX10.9

It always seems to be amatter of applications that used to get along fine in earlier systems, now crashing into each other.

After many hours of frustration, and rebuilding font lists (which have been a problem for me with Word in the past), I discovered that in my case, a third party printer driver "PrintFab" (which always did an excellent job for me - better than the one from HP) was causeing both MS Word and OpenOffice to crash when asked to print.

I have removed the culprit and now Word workd fine, but my printer does a crappy job...

You may just have to to eliminate apps one by one until you find the problem.

I have exactly the same error. Fixed disk permission. Didn't help.

Reinstalled MS Office, but didn't help.

In my case, the issue is in user accounts with parental control. In Administrator accounts, Word, Excel and all Office work fine. I reinstalled Office in the parental control account. But still facing the same issue.

I thought i had waited long enough to install Mac OS X Mavericks, but it looks like I was wrong. Either the OS or Microsoft Word:mac 2011 needs to be updated.

After updating to Mavericks on Friday, the first problem I ran into was that Word would silently quit as soon as it was opened. This was eventually fixed as per the following suggestion from Gunnlaugur Briem: http://apple.stackexchange.com/questions/107282/following-mavericks-upgrade-micr osoft-word-closes-silently-right-after-opening

What remained was the problem that Word silently quits as soon as I run through the following procedure:

i. Open Word.

ii. Create new document.

iii. Write some text.

iv. Turn on Review > Track Changes (as long as this is checked: Preferences > Track Changes > Use balloons to display changes)

v. Attempt to delete any text.

Tried the usual suspects:

- Disk Utility: Repair permissions, Verify disk.

- Restart in Safe Mode and again trying i.-v. from above: Word still quit.

- Reset PRAM.

- Font Book: Validate Fonts and Resolve Duplicates.

- Remove Normal.dotm and My Templates from ~/Documents, Preferences, User Templates from ~/Library, etc. (followed loosely: support.microsoft.com/kb/2027586).

- Turned off MERP by opening /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app, opening Preferences and unchecking „Enable Microsoft Error Reporting“.

- Cleaning with Onyx (available at www.titanium.free.fr) anything I could in good conscience justify.

- Uninstalling Java 7: www.java.com/en/download/help/mac_uninstall_java.xml

- When the problem persisted, I cleared out anything Microsoft Office related: support.microsoft.com/kb/2398768 and then installed using the original install files, updated all the way to 14.3.9, and ran Repair permissions again. Still, the problem persisted.

Have not found a solution, but two temporary fixes:

1. The suggestion from „sigurdurfromnew york“ (https://discussions.apple.com/thread/5468621?start=60&tstart=0) to uncheck Preferences > Track Changes > Use balloons to display changes.

2. Since I, like you, prefer using the „balloons“ to indicate changes in my documents, I kept on searching. After verifying that the problem did not persist when firing Word up while logged in as a Guest User (after first activating such a user in System Preferences > Users & Groups), I narrowed the relevant difference between my user and the Guest User to be this: Under System Preferences > Languages & Region, my preferred language is Icelandic („Íslenska“), but the Guest User defaults to English. This turned out to be the key to the second temporary fix: Changing to English as as a preferred language means that Word no longer crashes when I delete text with Track Changes and „balloons“ turned on. To mitigate the hassle of having English as a preferred language I also chose Icelandic under System Preferences > Languages & Region > List sort order. This did not cause the problem to reappear. So now I am just waiting for an OS or Word fix so that I can get my Icelandic date formats back.

Hope this rant helps.

I had the same problem until I noticed that it seemed to crap out as it was "Optimizing Font performance"

I closed Suitcase Fusion 4, then opened Word again and VOILA! no problem. When I re-opened Suitcase Fusion 4 everything worked perfectly.

Let me know if this helps.

I hate to chime in without a solution, but just want to say I am experiencing this problem on one iMac, despite I have another at work (same setup, running OS X 10.9.1) without this problem. I'm baffled, as it just came out of nowhere!

So far:

• Updated/re-installed Java
• Resolved duplicate fonts
• Cleared all font caches (using Onyx)
• Uninstalled Office
• Re-installed using original DMG
• Updated using Microsoft AutoUpdate, which was a pain as it often reported no updates available, but I finally got Word updated to 10.4.9. I couldn't use the updater from Microsoft's website as I have an academic license.
• Disabled Microsoft Error Reporting

None of this worked, however I managed to have Word NOT crash by opening the app and selecting Word > About Word. After I close that window, the app will crash...hopefully that's a clue to go by.

Microsoft and/or Apple, take notice already!

Toshikobe, I am having exactly the same issue. Did you find a solution? It was working when I first installed Office in late December but last week the user accounts under parental control started crashing. Now I'm thinking that there was some update to the Office suite that caused the problem. Thanks

Toshikobe, just tried turning off parental controls and Office works so there apparently is an incompatabilty between Office and parental controls. Would like to find a solution that allows parental controls to remain on. Thanks,

Hi,

I got some troubles whith Microsoft Word, Excel and Powerpoint after installation of OS Mavericks on my iMac. I was not able to open these applications. I discovered that this was only happening with user accounts under parental controls. After deactivating then reactivating the parental controls, I could finally open these applications. A font update started automatically with Word. Now everything is ok 🙂

greetings, I just solved this error 10.9 and office 2011 updated to 14.3.9 repeated crashing in word when trying to save .

I created a new test account and word saved just fine . this shows the error is in the preferences or application support within the USER ACOUNT, not the system files

make sure you have your code for the office suite before proceeding as you will basically be reseting the office install

hold the option key and select "Go" this allow you to open the library folder for the current user.

open library

open application support find microsoft folder and move to trash(command delete)

open caches find com.microsoft, shift select to highlight tthem all and move to trash

open preferences find all com.microsoft, shift select to highlight them all and move to trash

restart the mac

launch word.

you ought to now be able to save your files...

it's possible there is just one of these files causing the issue but you will see how many files there are to sort thru . this is a bulk dump of the user associated preferences that tend to be where the problems crop up .

good luck!

After following what I think is all the avenues suggested, and not having parental controls enabled, I discovered it is a problem within my user profile. It works in a new (admin) profile that I set up.

How would I go about tracking down the culprit in my own user profile? I'm not about to start over from scratch. Or should I be patient and cross my fingers for an update? Thank the Apples for iWork.

It WAS a font problem! Here's how I solved it:

• Open Font Book, select all fonts and go File > Validate
• Remove problematic fonts (I had about 3) and resolve duplicates
• Download and run FontNuke

I'm pretty sure FontNuke was the key. I hope this helps the rest of you out there.

Much the same - have version 14.3.9

Crashes on the second time of saving!

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2014-02-11 13:04:58 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.3.9.131030

Crashed Module Name: unknown

Crashed Module Version: unknown

Crashed Module Offset: unknown

Blame Module Name: Visual Basic for Applications

Blame Module Version: unknown

Blame Module Offset: 0x00113ac8

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

Really frustrating

As suggested earlier in this thread, turning off Microsoft Error Reporting solved this problem for many users.

I have just updated to Mavericks from Mountain Lion and discovered that Word crashes on me, giving the Microsoft Error Reporting. I read thru this thread and tried several suggestion and now Word WORKS! Here is what I did step-by-step.

I am running Mac OS X 10.9.2 and Microsoft Word 14.4.1 (English installation) (both were up to date before I discovered my Word problem).

• Close any running applications
• Turn off Microsoft Error Reporting

  /Library/Application\ Support/Microsoft/MERP2.0/Microsoft\ Error\ Reporting.app

• Run Font Book and clean up fonts
  • /Applications/Font\ Book.app
  • Select all the Fonts and run the Validate Fonts command (under File menu)
  • Delete any fonts with errors and delete any fonts that have duplicates (saved deleted fonts and their locations just in case)
  • FYI, I ignored warnings related to the Tiresias font family
• Download and run FontNuke
  • http://jamapi.com/pr/fn/
  • Press the "Update Caches List" button
  • Press the "Nuke Font Caches" Button -- THIS WILL REBOOT YOUR COMPUTER
• After reboot, FontNuke will come back up again, just quit it
• Run Microsoft Excel to rebuild the font cache and verify that Excel still runs OK

  FYI, I had no issues with Excel after Mavericks upgrade, just Word

• Run Microsoft Word
  • Word will crash with the Apple OS window, so just ignore
  • Word will now ask you to install the Java 6 SE (Apple) package--install Java (FYI, a while back I think I read that Word needs Java 6 for the clip art functionality)
  • Verify you can create a new file and open an existing file
• Turn on Microsoft Error Reporting
• Grumble why this was so difficult and such a time sink

I cannot tell you which steps actually solved my problem, so I just listed what I did. It might be as simple as rebuilding the font caches or it might have been the 1 bad font I found, or the 30 duplicate fonts, or installing Java 6 SE, or ... I suspect it was the fonts and Java 6, at a minimum.

Thanks to the previous posters for helping solve this annoying problem.

Message was edited by: PassaTed

duplicate, deleted