You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mavericks and iTunes 11.1.2 Won't wifi sync iPhone

Since updating to Mavericks and iTunes 11.1.2 itunes no longer recognizes either my iphone or ipad via wi-fi.


I have plugged them in and toggled the checkbox to no avail.


I have even restored my iphone. No deal.


If I plug them in, then I can sync. But even with the box checked to sync over wi-fi, as soon as I unplug the phone, it loses connecton.


I have also rebooted the phone and restarted my computer.


The sync over wi-fi opton is completely unavailable.

Posted on Oct 22, 2013 11:54 PM

Reply
354 replies

Nov 13, 2013 8:02 AM in response to MaryBoog

Mavericks itself (regardless of the version if currently available iTunes), has removed the ability to sync contacts and calendar (and, apparently, keychain entries - passwords, authorizations, etc.) via iCloud and NOT over any local direct connection (via USB or WiFi). As I understand it, all other items can go over those local direct connections and do not have to go over iCloud.

Nov 15, 2013 1:27 AM in response to Gerry Beggs

Gerry Beggs wrote:


I guess I didn't mention that I'm also running Mavericks (since it's mentioned in the subject of this thread, I didn't think it was necessary to mention).


My contacts sync just fine without using iCloud.


I guess I find that hard to believe. After upgrading to Mavericks and then noticing after a few days that contacts and the calendar was not sync'ing, I did some research and called support. Indeed, iCloud is required.


From an Apple support page:

Note: These instructions apply only if you use OS X v.10.8.5 or earlier. If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.


http://support.apple.com/kb/PH12117?viewlocale=en_US&locale=en_US


All this is not to say that your upgrade was somehow corrupted or not completed and remnants left-overs was enough to keep this functionality. But, I find this even more hard to believe. Music, photos, etc. sync as before. Are you sure your changes in your contacts and calendars make it over and that things are not going over iCloud while you are not knowing about it?


aps.

Nov 15, 2013 6:36 AM in response to explorz

Can confirm that 7.0.4 seems to have fixed my problem permenantly. Having said that, I have also disabled the 5 Ghz network on my WiFi router, forcing both my Mac and iPhone 4S to conect at 2.4 Ghz. But I did that before 7.0.4 was avaiable and it didn't solve the problem of the iPhone not appearing in iTunes so I'm pretty sure it's down to the iOS update.


I think people are conflating two issues in this thread: the none appearanse of the iPhone button in iTunes (over WiFi) and the removal of local Calender and Contact Synching (iCloud only). These are two issues are not at all the same and should be discussed sepratly.

Nov 15, 2013 8:22 AM in response to Gerry Beggs

I completely understand your frustration. I had the exact same problem. But my devices (ipad2 and iphone4) now work, although I wont promise this is a permanant fix.


Connect your device by USB, it the sync over wifi is ticked on, tick it and apply. Then tick it back on and apply. If its not ticked just tick and apply. Now sync. Quit itunes while your device is still connected. Unplug the device. Open itunes and you should see the device appear within a minute on itunes and ready to sync. If it doesn't appear turn off wifi on your mac for around half a minute and turn it back on. It should appear now.


If this works even for just a while giving you just one wifi sync before failing its worth persisting with it. I found that I had to do it less and less over time and since last night I haven't had to do it at all.


Do this for each device you have.


Good Luck

Nov 15, 2013 4:16 PM in response to explorz

My wi-fi sync was toast, now it works fine. Using iTunes on Windows, so YMMV.


iPad worked fine to sync via wi-fi. Then I got some updates to iTunes and iPad. Then they wouldn't sync over wi-fi, and iPad disappeared from Devices list when I pulled the USB plug.


Closed iTunes and disconnected iPad. Launched Task Manager (CTRL-SHIFT-ESC keys, all at the same time). Choose Processes tab. Highlight and delete (End Task) each Process that starts with Apple or iPod or iPad or iTunes.


Launched iTunes, paused, connected iPad. Waited for automatic USB sync to complete.


Pulled USB plug, iPad remains on Devices list and sync's over wi-fi as it always did.


Basically, all I did was manually stopped some "background" tools (Processes) that were still running even though iTunes was closed and iPad was disconnected, then auto-started them up again by launching iTunes. You might get similar results from rebooting the PC. Toggling the "Sync va wi-fi" box couldn't hurt, either.

Mavericks and iTunes 11.1.2 Won't wifi sync iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.