You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

missing info tab in itunes 11.1.2 when iphone syncs

Hello!


After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!


thanks!

iPhone 4, OS X Mavericks (10.9)

Posted on Oct 23, 2013 5:34 AM

Reply
227 replies

Mar 22, 2014 7:16 AM in response to bradford889

bradford889 wrote:


Many of us have purchased Apple products, whether iPads or iPhones, with the assurance as shown in Apple advertising that you could seamlessly sync devices without resorting to iCloud. iCloud is a fairly recent development, if you are a long time Apple user.


And up until Mavericks you did not need iCloud. If Apple was going to yank that reliable utility away they should have at least warned them or made it possible for users to retreat to a previous version. They did not. Users should have a choice to use iCloud, or not. Apple has eliminated that choice in their software and users, rightly so, feel cheated. TBade is absolutely correct in his comments.


Now users have to go to extra steps with a test version of other software (SyncMate 5 Beta) to make up for Apple's mess.


I encourage all Apple users to voice their comments to Apple at their Feedback page

http://www.apple.com/feedback/


Tell Apple they are destroying their credibility with users by eliminating iTunes Sync across devices.


Mac OS X: How to reinstall a prior version - Support - Apple

Revert to a previous OS X version - Support - Apple

Don't install a version of Mac OS X earlier than what came with your ...



Also, read this article: http://appleinsider.com/articles/14/03/20/apple-restores-usb-itunes-contacts-cal endars-syncing-in-new-os-x-mavericks-1093-itunes-1116-betas

Mar 22, 2014 10:22 AM in response to TJBUSMC1973

Egads you got that analogy quite wrong. It is really like going to McDonalds for a burger and fries and finding that they require you to eat them sitting naked in a park surrounded by thousands of very hungry and very bold squirrels. Sure, there is an option to take the food home to eat it, but if you select that option, they give you frozen fries and a buger that still needs to be cooked. You would then drive it over to burger king and then pay the kids there to cook it for you. Then you can sit and eat it there. Of course you could take it home to cook it, but it just wouldn't get that fried in a vat of everything else type taste.


:-p

Mar 22, 2014 10:38 AM in response to TBade

How ludicrous.

The closest analogy would be if McDonald's stopped offering Big Macs [Syncing via iTunes on a Mavericks Mac], but still had Quarter Pounders [iCloud syncing]. You can still go someplace else to get something almost identical to a Big Mac (Burger King's Big King/[Third-party]).


You can't use iTunes to directly sync your contacts & calendars, but you can use a third-party program to do so.

You can still sync directly to your computer. Apple has done nothing to prevent that. They've just stopped offering that 'item' from their 'menu'.

Apr 4, 2014 5:32 AM in response to nbrs

as my posting about my opinion concerning thois topic was removed, i try again:

i'm deeply convinced, that nobody has the right to force people delivering their privacy to a company by cutting their service. apple may think they have a right to do so, i absolutely do not agree.

i hope for an alternative that works or apple bringing back the usb-option to syncronize ical and adresses.

Apr 4, 2014 7:21 AM in response to nbrs

thank you! be sure i wrote to them. but i think that also the community can be aware of different views. who is ready to give the waitor his private telephone-list for being served with a drink?

announcement is one thing. users right of privacy another. i'm likely ready to pay for good service - otherwise i wouldn't own a mac but private information delivery cannot be the prize for updates.

Apr 4, 2014 7:54 AM in response to Lawrence Finch

Lawrence Finch wrote:


If you had been following this issue rather than just diving in without looking you would know that Apple has announced that local sync will be restored in the next update to iTunes

Have they announced this?

and it was put back because of feedback?

It wasn't because maybe they wanted/needed to remove Sync Services from 10.9 but didn't yet have iTunes ready?

Apr 6, 2014 3:12 PM in response to nbrs

I agree with everyone who wants to have the right to synch contacts, etc. on computer. I am a seriously addicted apple addict from 1983 with every Mac device to date, but will leave, sell my stock and buy samsung over this if not fixed! Who would have thought my favorite company could lose their best defender ever!

Apr 10, 2014 6:33 AM in response to jare kubicki

jare kubicki wrote:


this is realy the best way to lose customers, forcing people to use icloud.

Except the facts don't prove that at all. Apple's iPhone sales have set records for 2 quarters in a row. While I agree that it was a mistake to eliminate local sync, I doubt that most users care. And all available evidence points to it being added back in the next iTunes release. In my experience things that I care deeply about are "so what" to almost everyone else.

missing info tab in itunes 11.1.2 when iphone syncs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.