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missing info tab in itunes 11.1.2 when iphone syncs

Hello!


After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!


thanks!

iPhone 4, OS X Mavericks (10.9)

Posted on Oct 23, 2013 5:34 AM

Reply
227 replies

Nov 12, 2013 6:16 PM in response to nbrs

ok so i know its a bit tedious but here's a temp solution.


1.sign into your iCloud online

2.go into contacts

3. hit the little gear in bottom left and select all

4. then export vcard

5. it creates a card file that downloads to your desktop

6. then open contacts and import vcard of all contacts


and there u go!


hope that helps for now : )

Nov 12, 2013 7:32 PM in response to nbrs

Yep, me too. This is highly frustrating because I have led a company wide campaign to switch to Apple products and they have taken away the local sync to push to the iCloud. Not going to do it. I have two macbook pro's, iMac, iPod and iPhone for me. One macbook pro for my wife and her iPhone.


Really Mac? Fix this PRONTO! If not, how do I back up out of Maverick iOS? This single item is enough not to have Maverick. The other stuff is cool but this is REAL.

Nov 12, 2013 7:45 PM in response to CatalystGuyTX

If you got yourself into Mavericks iOS it might be tough luck ... how did you do it anyway? 😉


If you want to roll back from OSX 10.9 (aka Mavericks), read this … http://support.apple.com/kb/ph11181?viewlocale=en_US … works exactly the same for OSX 10.9. I have rolled back as per instructions … no problems. You need to have a good time machine backup done under your previous OSX version.


Before you start, back up your computer to time machine, and your personal data to some external drive … just in case.

Nov 14, 2013 6:59 AM in response to nbrs

I don't think Apple realizes just how important an issue this is to some of us.

So...


... Dear Apple.

I wish to express my great discomfort with your exclusion of USB/Bluetooth sync between Maverick and iOS7. Finding this out I have come to realize that the company I've trusted to bring me better things in life now have made a turn for the worse, forcing its users to use iCloud even if they don't want to.


I've been an Apple client since 1987 and have through my companies and advocacy to family, friends and associates generated millions upon millions and millions of revenue for Apple. Seriously. Through the years my enterprises have been responsible for thousands of computers, printers, (you had those in the past), screens, laptops, smarttphones, smartpads, etc, etc... It's through customers like me that Apple even survived the late 90's when your products where anything but best in class, yet the prices were way up there... We did stay loyal thou because we so much loved the basic concept of placing the user in the front seat which is what Apple technology has always done..


But now... that seems to be abandoned. This one bad move outdoes anything Apple's done in the past. Not because it's not great technology (it is!). But because this is not a technical issue, it's a philosophical one.

As such it relates to fundamental values in me as a hunam being (who also happens to be your client). I'd be happy to change behaviour if that was what was at stake. I have in the past and once getting used to how you think things should be handled I've adapted and been OK.

But this is not a change of behaviour it's a change of values and that's where I, and many with me, draw the line. I do not like cloud services period. I don't trust them and I thoroughly dislike being forced to use them. Others who don't mind them can surely have them, but don't force me to use them against beliefs and values that are at the core of how I define myself and my freedom of choice!


If there isn't a fix, giving me, the user, back the power to chose for myself how and when I wish to synchronise my sensitive, personal data, then my journey with Apple will come to an end!

There are alternatives out there and I can can change my behaviour, adapt and even learn to live with lesser designs.

I'm giving until new year for Apple to bring back my freedom of choice.


Respectfully but not very happy

Fnuffnert

Nov 16, 2013 10:46 AM in response to Fnuffnert

As said earlier in this thread, I wrote a simple and very basic workaround to synchronize my calendar entries from iOS to OS X.


It's in the iOS AppStore now, for free:

https://itunes.apple.com/us/app/devicesync-for-ios/id737867459?l=de&ls=1&mt=8


You have to download the OS X app as well: https://github.com/yep/DeviceSync-for-OS-X/releases


This is in a proof of concept state and works for me, but may not suite your needs. If you miss some functionality, please add an issue at github: https://github.com/yep/DeviceSync-for-iOS/issues. Even better, support open source software and add a bounty to your github issue at http://bountysource.com.


I may receive some form of compensation, financial or otherwise, from my recommendation or link.

<Edited by Host>

Nov 16, 2013 11:23 AM in response to IdrisSeabright

Apple isn't reading here. Submit your feedback directly to Apple using the appropriate link on the Feedback page:


Actually Apple is closely monitoring this thread. They just added this "I may receive some form of compensation, financial or otherwise, from my recommendation or link. <Edited by Host>" section in my previous post some minutes ago.


I think the question is rather if they will report back to Tim.

Nov 16, 2013 12:08 PM in response to yep2

That's great. Any chance you are working on a Contacts Sync App as well? That's the one I would really love to have.


Spent a lot of time with Apple Support yesterday and at least they acknowledged that this is an issue that they are getting a lot of calls on and a lot of support requests from people who are trying to roll back to Mountain Lion because of this. They could not offer much help, but at least they seem to recognize the pain it is causing.


So, everyone: keep on pushing ...

Nov 16, 2013 1:47 PM in response to yep2

yep2 wrote:


Actually Apple is closely monitoring this thread. They just added this "I may receive some form of compensation, financial or otherwise, from my recommendation or link. <Edited by Host>" section in my previous post some minutes ago.

If one of your fellow users notifes the Hosts of a potential Terms of Use violation, they will read the post in question. Beyond that, no, they're not reading.

Nov 18, 2013 5:48 PM in response to nbrs

I just got off Chat with two people from Apple Support. I went in knowing there wasn't a fix, but felt that it is important to register this complaint, and then they might pass on that this is a problem. I suggest others do this too.


Additionally, I suggest people leave a comment here:

http://www.apple.com/feedback/itunesapp.html


It is frustrating when we spend so much time in a universe (Apple) and then some basic feature is removed. There is no reason to force everyone to iCloud or Google when a simple feature existed already. If it wasn't for all the data that Apple and Google (and others) freely gave to the NSA I might not be as stubborn about this issue as I am.


Good luck!

Nov 21, 2013 5:41 PM in response to nbrs

I just did the Maverics update and redid my iPhone. When I went to sync by USB cable there is no “info” tab to allow me to control calendars and contacts. I called Apple support and was told that Apple did away that intentionally to force everyone to use the iCloud system, thus assuring that Apple could access everyone’s confidential calendars and contact lists. This is completely unacceptable and exactly the opposite of what the public wants. The NSA fallout obviously didn’t teach Apple anything. I am a physician and that information is protected by HIPPA and so you are now messing around with Federally protected data.



<Personal Information Edited by Host>

missing info tab in itunes 11.1.2 when iphone syncs

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