the latest-12/16/13
went to apple genius today, for innumerable problems with itunes, including itunes crashing etc, particularly after trying to sync with iphone5.
genius did a "diagnostic workup" today, after mumbling first something about maverick.
runs diagnsotic and informs me... "there is a problem/something wrong with your computer harddrive" (2 errors arose on his diagnostic).
his proposed solution: remove/delete current operating system, reinstall operating system (as though i were getting a new computer). then... i can "go home, connect to my time machine/time capsule, and re-install/back up everything from there".
been through this before. this is what usually happens. genius sprinkles his fairy dust and removes old operating sytsem. i leave store, get home, my computer no longer see's my wifi (time machine) or sees it and won't connect. another phone call, with problems.
itunes usually a blank slate.
he was kind enough to give me "a simple link" as to how to do it all myself, at home:
OS X Lion: Recover your entire system
(notice the link says lion- though i have maverick, which has completely messed up my computer, i think).
i told him that i was very wary of doing this all on my own at home, because i inevitably lose EVERYTHING (every song, EVERYTHING from itunes). plus, if my time capsule has been backing up a default in the system, won't it just re-download. "i don't BELIEVE so" was his reply.
i requested he not un-install and re-intall. i told him that withoug a true apple genius/IT person at my house, this smelled of havoc. loss of internet access (kids can't do homework), itunes lost forever. i said i would try to struggle through the problems till my harddrive actually crashed and i had no other choice than to bring in my macbook, disconnet my time machine/time capsule (ultimately leading to the loss of internet access in my house... armageddon).
he made a log of it.
got home... itunes even worse. not only do i now get a prompt asking if i want an itunes tutorial, and i have to login (not just give my password, but actually log in with myaccount and password).
simple question: a while back the geniuses informed me it is against apple law/rules for them to help someone at their home. they told me there were "apple consultants" online, approved by apple, that i could call.
i find it hard to believe, in this day and age, that we can't find a former "apple genius" consultant to come to a home and get everything re-operating as close to capacity. does ANYONE have a link for this? i'm at the end of my rope. it shouldn't have to be this complicated, ESPECIALLY with apple, who i have loved and been a devoted fan of for YEARS.
help. please.
antony