Exchange servers and Mavericks Mail

If you're interested in solving the problem, or even helping identify the reasons behind it, I think we'd all welcome your input.

However, if all you wish to do is complain, please allow me to direct you to Microsoft's Windows operating system and any number of vendors who sell Windows-compatible PCs. I'm certain you'll find bliss there.

If you get a chance, fill in that same information for the External servers and try it from home. I wouldn't be surprised if you reported back that Mail was rock solid at home.

Note: that is, of course, if owa.mydomain.com is accessible from outside the corporate network. If your company offers it, you may have to use VPN to access it.

Good luck!

bradh,

Thank you for your kind offer. What details do you need? Our sys admin, Peter, can provide.

To reiterate:

We are using Exchange '07 and there were no synchronization issues whatseover (neither with prior OS X releases) up until the minute I personally upgraded to Mavericks, with no change whatsoever to Exchange or Mac Mail setup, at which point: a) emails began to appear in my in box much delayed unless the app was reopened, b) email deleted via iOS devices only deletes in Mac Mail when one clicks on it and c) sending attachments frequently cause(d) a can't send with this server error but a second attemp would always work.

The only thing that may have been resolved by the latest release is c). A workaround for a) is setting check for email to every minute from automatically. b) doesn't seem to have a work around and is a bit of an annoyance.

I must say that I spoke with our sys admin just this morning and he told me that he has not read anything so far in this thread that has suggested to him an approach that he has not already tried. But I greatly appreciate your offer of help and we will be pleased to provide whatever info you need.

From my perspective: if Apple had fixed what is obviously a problem (based on my personal experience and many of the 623 messages and nearly 100,000 views on this discusion so far), why wouldn't they announce it in the release notes? The word Exchange has not been once mentioned in any of them. And there is still a link on this page to an article describing the problem and an akward workaround only.

If however, it is simply a matter of requiring a change of setup in Exchange (or Mac Mail) to enable Mavericks compatibility, why wouldn't Apple simply have published such instructions? To replace the article linked on this page, last updated on February 7, that suggests that there is none?

Again, thank you for your kind offer of help!

Hello pnoble,

Mac Mail and Outlook for Mac both use a different path to access your Exchange server. This is called EWS. iPhone and Outlook for PC use something different.

Do you mind proviging me the domain name of your email address?

I tried posting my email address here a few time and Apple just deletes it. If you have subscribed to this thread and have received email notifications there is a chance that you have my email address in one of those. Please search for it. It starts has the word bradish in it.

There may be nothing "wrong" with Mail 10.9.x, but there is something "different" about it, in that people now have to scrabble around tweaking Exchange settings that were fine with 10.8

Like the man said, where is the technical brief from Apple for Exchange admins?

I'm outside the corporate network where I work (I'm a consultant), so it should be the same whether I access the Exchange server from where I work or from home but, for some reasons, I can't get it at home.

If item 5 is code for "fixed the bugs that screwed up mail for a small but significant number of business users" then there should not be any new posters coming here and continuing to complain that all was well on ML but now is still not working on Mavericks

Craig Federighi is to blame here not Tim Cook.

The VP of software knew what was going on. If you're reading this I assure you it'll be removed by the morning but no way does a VP at apple forget about customers using Microsoft Exchange any bit more than users using windows xp.

I have two ideas.

1. He's testing the market to see who ditches exchange. (I actually moved towards it after seeing how rock-solid it is OUTSIDE of Apple Mail)

2. He'll be the next VP that moves to another company.

That's all.

bradhs wrote:

You're assuming that everyone has Exchange EWS configured properly. Yes Mac Mail was partially broken in 10.9.1, but it's been fixed.

On that theory, Mountain Lion Mail must have run sweetly with the "improperly" set up Exchange, but Mavericks will not. That says they made Mavericks intolerant of some settings which Apple have not announced for reasons known only to them. And they seem to have missed osme.

Business folk should not have to play this game. They have Dan Brown on the board?

Mavericks Mail is not fixed. It still doesn't sync. The problem wouldn't be so bad if there were a "Sync" button, but the only way to get Mail to catch up is to quit the app and re-open it. I'm pulling in Google and Exchange. Works great on iOS but not in Mavericks.

You may stand on your broken escalator and lament the management and engineers who designed it all you want. Throw in threats too.

Or you can get moving yourself.

Our escalators, by the same company work just fine.

We told you what we are doing to keep them operational. Is your Exchange server at the same patch levels? Do your logs tell you anything on the Mac and the server? Is your mac's firewall in the way? Have you tried to connect on a new install of OS X or is your install an upgrade, with possible incorrect or old file permissions? Do you have a test exchange server you can connect to, one without all the network risk mitigation hardware in the way? Are your network switches reporting any errors? Are you running antivirus software on your Mac that might be impeding Mail?

Do this: back up your Mac with Time Machine. Do a fresh OS X install. Configure just Mail. Test. Test it on the same switch as the Exchange server, or as close as possible. Bring back your applications until Mail stops working. The point us to get moving.

Or stand on your broken escalator and continue to rail.

Business folks indeed.

Hi, Facetious. I'm a regular consumer. I just want my mail app to be invisible. No hacking. No checking logs. Do reinstalling the OS. See, that's why I went to Mac. Everything is billed as just being easy. For the most part it is. If a company bills itself as one that makes "things just work," the company needs to stand behind that. If you want to get all technical, go to the Windows Vista forum and help someone out.

Hello

I have a brand new Office 365 (Small Business) account and today i want add it on my mac, but i can't add it, i type my name, emailaddress and password push Ok, wait 10 secends and then i switch back to the system preference.

Error-Message:

A error in the internet-settings

I try it also on another mac with OS 10.9.2, same problem. but when i use Outlook 2011 for Mac, here i can add my account and everything works.

I hope i find help here.

regards

Roger

Inked, you don't get it, do you. Whatever the state of the Exchange servers, it worked on ML, it does not work on Mav. If you have an IT team who are willing to tweak their servers to suit the one Mac user in the building, fine, but if they come the old "told you all along not to buy a Mac, yada yada" then you are in trouble. So glad yours is OK.

Precisely, Peter!

I own my company and I still get the same 'resistance' (trying to avoid Apple's etiquette police here). And our Sys Admin is frankly jutified, since it is a royal PITA to grapple with this issue absent any direction whatsoever from Apple.

PS: Brad, FYI, I emailed you.