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This Mac can't connect to iCloud because of a problem with [email]

Hello All,


I just upgraded my Macbook Pro to Mavericks. Since doing so, I now have an error message when I attempt to retreive my email - "This Mac can't connect to iCloud because of a problem with... [email address]"


I have a gmail account for my appleID.


The email account that is showing problems is an @me.com email address.


The only other problem I noticed was that after the update, my me.com email address had a Facebook label in the account settings. I tried disabling it and that did not change anything. I next tried deleting the facebook account, nothing changed. Still showing the same error message.


Any help would be greatly appreciated.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Oct 23, 2013 11:19 AM

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Posted on Oct 23, 2013 7:35 PM

Well, I found the answer to my own problem. I ended up deleting my iCloud account by:


1) signing out of iCloud.

2) deleting my iCloud from Mail (Mail -- Accounts --- highlight the iCloud acount --- click on the minus sign to delete.

3) I then added the iCloud account back: Mail ---Accounts ---click on the plus sign --- select iCloud account as the type to add --- enter your iCloud username and password.


That worked for me. If you do this, make sure to back everything up first (just in case). Fortunately, I didn't have to use any restore - it just worked for me.


All is well in Apple land again!

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Question marked as Best reply

Oct 23, 2013 7:35 PM in response to mzea

Well, I found the answer to my own problem. I ended up deleting my iCloud account by:


1) signing out of iCloud.

2) deleting my iCloud from Mail (Mail -- Accounts --- highlight the iCloud acount --- click on the minus sign to delete.

3) I then added the iCloud account back: Mail ---Accounts ---click on the plus sign --- select iCloud account as the type to add --- enter your iCloud username and password.


That worked for me. If you do this, make sure to back everything up first (just in case). Fortunately, I didn't have to use any restore - it just worked for me.


All is well in Apple land again!

Oct 25, 2013 2:41 AM in response to mzea

I had a similar problem when updating to mavericks.


The problem was that I was previously using an email address from my own domain in combination with my icloud email address so that the mail I sent out was going with my own adress and own smtp server, but the incoming mail was through the icloud imap server.


1. Sign out of icloud account in system preferences as above. The rogue email account was still visible in mail, but the other was now gone.

2. Remove the rogue email account in mail associated with my own doman. (I had to manually change the email address to an icloud address before I could delete the account in mail)

3. Set up the icloud accounts again in system preferences

4. Add a second email account in mail witih my own domain running on our own imap server.


As far as I can tell no data was lost, though I made back ups to be sure. Now I have two incomming mail boxes, which isn't really what I wanted.


Mail manages the two parallel imap inboxes better than I expected, and when I read an email in one account, it marks it as read in both. deleting spam doesn't work like this though, and I have to delete unwanted mail from both in boxes.

Nov 4, 2013 8:08 AM in response to mzea

I had the same problem with "Notes", which required me to remove Notes from iCloud (and losing a few recent ones) and login back in through System Preferences/iCloud. Now the syncing of Notes works well again – thanks mzea.


However, I am still unable to get all my notes into iCloud, i.e., some are still only on my iPhone and others on my Mac – anyway that I can upload them all onto iCloud?

Nov 9, 2013 2:43 PM in response to mzea

Is there a known solution other than deleting iCloud then adding it back?

Seems pretty severe.


My problem seems to be that my apple ID is [X]@mac.com but has a backup of [X]@me.com. My iCloud account is set up as [X]@mac.com but shows [X]@me.com in a smaller, gray font on the system preferences > iCloud > Account Details page.


The message I'm getting in notes is "... because of a problem with [X]@me.com".


So what I really want to know is how do I switch notes to be aware of [X]@mac.com without deleting all of my recent iCloud usage?

Nov 19, 2013 7:51 AM in response to w0nderd0g

This seems to work - pretty much as above - for a @me.com account.


Sign out of icloud in the prefs box.

Trash the offending mail folder - after backing it up of course. You will find this in the (invisible) user/library/mail/ folder. Backup the whole mail folder by copying it to another folder - it just keeps the file/folder organisation as it should be.


Then restart mail, set up your me.com account again and it will sync your email with the server.


Then quit mail again.


You should then add back any mailboxes you had from the original mail account - without adding the (you)@me.com mailbox. I presume this is the offending one. Good not to copy any old unused mailboxes. Keep the mail window cleaner!


Also add back the mail data file with your signatures etc in it. Restart mail and you may need to fiddle with a few mailboxes, signatures etc.


Very frustrating that Apple can't get an Apple program to work with an Apple cloud service correctly after a system update.

Nov 29, 2014 7:20 PM in response to mzea

I've started seeing this as well .. YAYB (Yet Another Yosemite Bug). However, rather than try some of the suggestions, how about Apple fixes this?


-- I now have three aliases for my AppleID .. xxx@mac.com, xxx@me.com and xxx@icloud.com. Apparently these are conflicting somehow. How? Why? Which one should I use? Why is Apple silent on this and why does it make any difference which one I use?


-- The error message tells me to open System Preferences > iCloud, which then shows me NO useful information whatsoever. What is the point of a bland error message that is of no help at all? It might as well tell me to look under my bed for a solution.


I used to admire the robustness of the Apple ecosystem .. now, despite having a clean all-Apple approved setup and network, I have bug after bug with iOS 8 and Yosemite. This is NOT an impressive show for Apple imho.


--Tim

This Mac can't connect to iCloud because of a problem with [email]

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