My gmail blocked my new page file...Help!!!

Help!!


Gmail blocked my page file that is generated from the new version of Pages.


The bounced email mentioned as below:

Reason: SMTP transmission failure has occurred

Diagnostic code: smtp;552-5.7.0 This message was blocked because its content presents a potential issue. Please visithttp://support.google.com/mail/bin/answe to review our message content and attachment content guidelines.


Really need the help on this. Otherwise, I can't send my page file to others via my gamil...


Thanks,

Charles


Posted on Oct 23, 2013 6:57 PM

Reply
21 replies

Oct 23, 2013 7:41 PM in response to Desperate Charlie

BTW, my Page is version 5.0 and I just updated my OSX to Marverick... I've tried several simple page files as the attachment in my gmail, but gmail can't sent them out. The funny thing is icloud email account is able to send page files out, but the gmail will refuse to recieve them and consider them as insecurity files...


BTW, old version of page file(page 09) will not be blocked by gamil server.


Please help!!!


Thanks,

Charles

Oct 24, 2013 5:44 AM in response to Desperate Charlie

Your issue is with the HTML content and the tools and algorithms that Google is using to detect spam. What that specific trigger is here, I don't know. It might be problems with the spam detection — possibly spam detection, as the link in the original posting isn't valid — or the file might simply be too big, or some other issue.


If the document isn't sensitive or the sensitive data can be expunged, please post the document somewhere and folks can have a look. You can also review the format of the HTML document yourself. Use one of the available HTML verification tools; Google has one, and there's the w3c validator, which is basically what we'd do with the posted document.


Alternatively, send plain text. Attach a PDF. Generate simpler HTML. Check directly with Google. Check the attachment file size, too, as Google limits that size. Find a different email provider. Etc.


Try testing your theory that the trigger here is the new iWorks file formats at fault, and either prove or disprove the theory.

Oct 24, 2013 6:19 PM in response to MrHoffman

Thanks for helping.


I tried a very simple PAGE file with a word inside - HELLO, but GMAIL server still blocked the PAGE file. However, when I converted into PAGE 09 file, it was not blocked by Gmail...


I also post my issue on the google discussion group but there's no response so far... Wondering if anyone using the new PAGE suffers the same issue?


-Charles

Oct 25, 2013 9:10 AM in response to Desperate Charlie

As Linc Davis says, the problem is on the gmail server side. Here's what Google says...


https://support.google.com/mail/answer/6590


Specifically – the issue seems to be "a zip file within another file". Here's what the iWork file format really is:


http://www.tuaw.com/2009/11/02/iwork-secret-life-as-zip-file-revealed-includes-p df-preview/


But this wasn't an issue prior to Mavericks. We saw it start immediately after updating the OS and since then have been only able to send .doc/.docx converted files from iWork.


Please Apple and Google – flick a switch and get this fixed!

Nov 4, 2013 9:49 AM in response to Monkey Bill

Hi


As an update this is the response Google have given me;


Thanks for your patience.

After reviewing the information you provided, we believe that you may be affected by a known issue.

We found that Mavericks OS is having some issues with Gmail IMAP. our specialists are working on solving the issue as soon as possible.

Thank you for contacting Support. I´ll make sure you stay informed while we work to resolve it.


I will update if I get anything else from Google.


MB

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My gmail blocked my new page file...Help!!!

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