Your System has Run out of Application memory

The fusion drive sems to come up in association with this regularly, and I have also seen an apparant correlation with iMacs using 32GB of 3rd party Ram (except for OWC sourced Ram).

Can you remove 2 of the Ram chips and run on 16GB for a while (long enough to test at least)

But I would like to see an Etrecheck report, run it and post the result here.

EtreCheck version: 1.9.12 (48)

Report generated 16 June 2014 15:18:24 BST

Hardware Information:

iMac (27-inch, Late 2012) (Verified)

iMac - model: iMac13,2

1 3.2 GHz Intel Core i5 CPU: 4 cores

32 GB RAM

Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:2:27

Disk Information:

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted>: 209.7 MB

disk1s2 (disk1s2) <not mounted>: 3 TB

Recovery HD (disk1s3) <not mounted>: 650 MB

APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 120.99 GB

Boot OS X (disk0s3) <not mounted>: 134.2 MB

USB Information:

Apple Inc. MacBook Air SuperDrive

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) Support

Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.prosofteng.KXInstaller.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.canon.MFManager.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents:

[failed] com.adobe.ARM.[...].plist Support

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

[loaded] com.google.keystone.agent.plist Support

User Login Items:

Google Notifier

Spyder3Utility

AdobeResourceSynchronizer

ElementsAutoAnalyzer

HP Scheduler

HPEventHandler

Internet Plug-ins:

FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 14.0.0.125 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.3.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 51 Check version

Safari Extensions:

ExifExt: Version: 1.9.6

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

fbplugin_1_0_3: Version: (null) Support

3rd Party Preference Panes:

Flash Player Support

Java Support

Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Destinations:

Data [Network] (Last used)

Total size: 3

Total number of backups: 21

Oldest backup: 2014-06-07 06:54:16 +0000

Last backup: 2014-06-16 13:15:58 +0000

Size of backup disk: Excellent

Backup size 3 > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

13% mds

4% Mail

2% WindowServer

1% Safari

1% fontd

Top Processes by Memory:

164 MB Finder

131 MB WindowServer

131 MB com.apple.IconServicesAgent

131 MB Mail

98 MB mds_stores

Virtual Memory Information:

26.33 GB Free RAM

3.56 GB Active RAM

464 MB Inactive RAM

1.65 GB Wired RAM

401 MB Page-ins

0 B Page-outs

Your system looks reasonably clean. Was this system migrated or was 10.9 installed onto an erased HD wih no Migration Assistant data transfered at all?

The items below are the ones that I would either update (if they need it) or remove them in an attempt to isolate the memory issue to one peice of software.

Michael Haffey Wrote:

Kernel Extensions:

[not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) Support

Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.prosofteng.KXInstaller.plist Support

User Launch Agents:

[failed] com.adobe.ARM.[...].plist Support

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

[loaded] com.google.keystone.agent.plist Support

Search the names if you don't know what they are. If you don't need them, remove them.

I would also disable your login items (logout all users, log back in, hold shift as you click the login button & hold it untill the desktop becomes active). If the memory issue reappears you can assume that the login items are not part of it.

Delete the .plist for the failing Adobe job it should be in ~/Library/LaunchAgents/com.adobe.arm… (use the Finders 'Go Menu > (hold alt), select Library to open the hidden folder). Then open your Adobe apps & ensure they are all current versions.

I agree plus:

User Login Items:

Google Notifier

Spyder3Utility

AdobeResourceSynchronizer

ElementsAutoAnalyzer

HP Scheduler

HPEventHandler

The Google and HP stuff is not needed, as for the others I am not sure what they are and if they are needed.

And where did the Ram come from, is it Apple, or OWC?

I have the same problem. please help!

EtreCheck version: 1.9.12 (48)

Report generated 16 June 2014 19:39:25 BST

Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

MacBook Pro - model: MacBookPro11,3

1 2.3 GHz Intel Core i7 CPU: 4 cores

16 GB RAM

Video Information:

Intel Iris Pro - VRAM: (null)

Color LCD 2880 x 1800

NVIDIA GeForce GT 750M - VRAM: 2048 MB

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:33

Disk Information:

APPLE SSD SM0512F disk0 : (500.28 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 499.42 GB

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[loaded] org.virtualbox.kext.VBoxDrv (4.3.6) Support

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.6) Support

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.6) Support

[loaded] org.virtualbox.kext.VBoxUSB (4.3.6) Support

Problem System Launch Daemons:

[failed] com.apple.softwareupdated.plist

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.trusteer.rooks.rooksd.plist Support

[not loaded] org.virtualbox.startup.plist Support

Launch Agents:

[running] com.trusteer.rapport.rapportd.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[failed] com.amazon.cloud-player.plist Support

[not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items:

iTunesHelper

Canon IJ Network Scanner Selector2

Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

EPPEX Plugin: Version: 4.1.0.0 Support

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.2.0 - SDK 10.6 Support

Safari Extensions:

Dashlane: Version: 2.4.0.56001

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Trusteer Endpoint Protection Support

WDQuickView Support

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Destinations:

TimeMachineBackup [Network] (Last used)

Total size: 2

Total number of backups: 28

Oldest backup: 2014-04-01 09:55:43 +0000

Last backup: 2014-06-16 12:37:32 +0000

Size of backup disk: Excellent

Backup size 2 > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

73% WebKitPluginHost

8% WindowServer

5% Safari

2% P72E3GC48.com.dashlane.DashlaneAgent

1% fontd

Top Processes by Memory:

4.84 GB WebKitPluginHost

131 MB Safari

66 MB Dock

66 MB WindowServer

49 MB com.apple.WebKit.WebContent

Virtual Memory Information:

29 MB Free RAM

2.92 GB Active RAM

2.90 GB Inactive RAM

1.53 GB Wired RAM

348 MB Page-ins

243 MB Page-outs

Why don't you start your own thread rather than adding to this one. That way you will get better attention paid to it.

i'm a novice to discussion forums.

can you help. my heads about to explode.

When multiple people start asking for help it's hard to go back and see what was suggested and what the new User's problem is. Although similar there are differences. It's like trying to listen to multiple people talking at the same time. This discussion is already 20 pages long making it even more difficult,.

See this link on how to start your own post.

https://discussions.apple.com/static/apple/tutorial/ask.html

You can paste in your report there and give your details.

Novices are welcome here. :-)

I missed these out…

Michael Haffey Wrote:

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.canon.MFManager.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

Since they are 'system level' I'd also treat them like the other items, update or remove to see if they have any bearing on the issue.

Done, thanks.

Drew Reece wrote:

Your system looks reasonably clean. Was this system migrated or was 10.9 installed onto an erased HD wih no Migration Assistant data transfered at all?

The items below are the ones that I would either update (if they need it) or remove them in an attempt to isolate the memory issue to one peice of software.

Michael Haffey Wrote:

Kernel Extensions:

[not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) Support

Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.prosofteng.KXInstaller.plist Support

User Launch Agents:

[failed] com.adobe.ARM.[...].plist Support

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

[loaded] com.google.keystone.agent.plist Support

Search the names if you don't know what they are. If you don't need them, remove them.

I would also disable your login items (logout all users, log back in, hold shift as you click the login button & hold it untill the desktop becomes active). If the memory issue reappears you can assume that the login items are not part of it.

Delete the .plist for the failing Adobe job it should be in ~/Library/LaunchAgents/com.adobe.arm… (use the Finders 'Go Menu > (hold alt), select Library to open the hidden folder). Then open your Adobe apps & ensure they are all current versions.

The system was migrated ... been migrated over several systems over several years.

I am happy - delighted - to delete these but I am concerned that I don't know how. My Comp Sci degree is 30+ years old and I am a happy user of Apple but not into technicalities. What do I need to do to delete a

• Kernel extension
• Startup icon
• Launch Daemon
• User launch agent.

I got rid of the login items through system preferences. Do I just look for these other items and delete them? This doesn't sound very kosher, for lack of a better description. But mayme that's how it's done.

Thank you for your help.

Michael Haffey wrote:

Done, thanks.

Good, but you still have not answered my question regarding the progeny of the Ram you fitted, it may have a connection to the problem.

Who supplied the Ram?

The names are all reverse domains (e.g. com.developer-name.software-product) - in a perfect world it would be a case of finding the developers site & running their Mac uninstaller for the software product. Sometimes the download has an uninstaller, grab their latest version & see if the readme or anything else can help.

If there is no uninstaller search the developers FAQ or help forum for removal instructions. It's a pain, but the final option is to start googling "com.GenesysLogic.driver.GLLUD uninstall OS X". Eventually you may end up back on this site with some removal instructions 🙂 so search here first.

ProTec6b seems to be from OnOne?

This seems to cover their removal instructions…

http://www.ononesoftware.com/support/tag/mac-os-x-10-6/

I'd start with that since Aperture seems to be involved in your issues with memory. If you need these plugins ensure they are up to date.

I'm unsure what the GenesysLogic driver is for, I guess it may be for external storage?

Oracle should have instructions or an uninstaller for Java - that is assuming you don't use any Java apps. Check the System Preferences, sometimes the pref pane has an uninstall button.

Google's keystone agent may be part of Google Earth, Sketch, Drive, Chrome… (pretty much anything from Google). There isn't much you can do besides removing all Google software (Drive has had issues in early 10.9 releases).

Trusteer may be worth removing…

http://www.trusteer.com/support/uninstalling-rapport

Brute force…

The other way to remove these item is to just delete them from the /Library

Startup Items: /Library/StartupItems/

Kernel Extensions: /Library/Extensions/

LaunchAgents: /Library/LaunchAgents

LaunchDaemons: /Library/LaunchDaemons

User LaunchAgents: ~/Library/LaunchAgents

Deleting (or moving to a backup disk) will prevent them running, however it will leave behind all the other application frameworks etc. Deleting requires admin access & a reboot afterwards is needed to unload the extensions. Opening the app may cause the background jobs to reinstall anyway, so avoid 'brute force' if possible.

I had this problem. Then 2 weeks later my wife got it. Both of us using new macs. We realised that we both had open, whenever the problem surfaced, the same PDF file created by a government agency. I had just emailed her the file and she got the problem for the first time straight away after she opened it. We are not experts. I just flag that for us, we are convinced that in some way the presence of the PDF contributed to the issue. Of course I doubt it can be directly causal, but someone smarter than me might have a view of how it might fit into a chain of events. You might want to try seeing if you don't get the problem if you ensure Adobe not running.