Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..


My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others. Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.


And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.


PLEASE HELP!!! Thanks in advance



Using EtreCheck, pls see below report:


Hardware Information:

MacBook Air (13-inch, Mid 2012)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB


System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:11:45


Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:







FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist

[loaded] com.paragon.NTFS.upd.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] net.sourceforge.MonolingualHelper.plist


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.hp.messagecenter.launcher.plist


User Launch Agents:

[loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

[loaded] com.google.keystone.agent.plist


User Login Items:

None


3rd Party Preference Panes:

Flash Player

Language Aid

MagicPrefs

Paragon NTFS for Mac ® OS X


Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

CMBSecurity.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

nplastpass.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin


User Internet Plug-ins:

aliedit.plugin

Google Earth Web Plug-in.plugin

QQMail.plugin

QQMail.plugin

txftn.plugin

RealPlayer Plugin.plugin

txftn.plugin


Bad Fonts:

None


Top Processes by CPU:

100% com.apple.internetaccounts

4% WindowServer

4% com.apple.WebKit.WebContent

2% EtreCheck

1% Safari

1% Activity Monitor

0% fontd

0% hidd

0% sysmond

0% aosnotifyd


Top Processes by Memory:

1.62 GB com.apple.internetaccounts

180 MB com.apple.IconServicesAgent

143 MB com.apple.WebKit.WebContent

111 MB Safari

49 MB Dock

45 MB WindowServer

37 MB mds_stores

37 MB Activity Monitor

33 MB Finder

25 MB com.apple.WebKit.Networking


Virtual Memory Statistics

35 MB Free RAM

1.51 GB Active RAM

1.48 GB Inactive RAM

587 MB Wired RAM

252 MB Page-ins

840 KB Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

Reply
61 replies

Oct 24, 2013 5:39 PM in response to Brad Skidmore

This is the best answer I found since the first day when I upgraded to mavericks.


I tried all other suggestions I could find but the cpu was still easily near 100% usage by all means, UNTIL I found this solution.


I really appreciate your suggestion and solution, which means a lot to me.


Thank you very much!


P.S. to others who may have the same problem, you do not need to reset anything by this solution. Just to delete the repeated emaill accounts (e.g., for me thousands of same hotmail accounts)

Oct 24, 2013 8:35 PM in response to Brad Skidmore

With the "thousands of duplicate hotmail accounts" seeming to be a common factor in the Accounts.plist, Im betting that there was a bug in the HTTPMail bundle/plugin that was used to use to enable access to hotmail accounts using Apple's mail client.

Having said that, Mountain Lion obviously handled gargantuan Accounts.plist files better than Mavericks does (although ultimately it is probably a good thing to have discovered and corrected).

Oct 25, 2013 3:27 AM in response to Brad Skidmore

Brad Skidmore - thank you, thank you, thank you!


After many frustrating, nail shredding, hair pulling hours of watching the Activity Monitor showing two items hogging 99-100% of the CPU at the same time (? 200% ??), I decided to turn to the forums, which I should have done right from the beginning to be honest.


Anywho, after surfing through many threads full of similar vitriol and frustration to my own, but without solutions, I happened across this thread. Your post caught my eye, as I didn't fancy the idea of just deleting the plist and then having to remember the numerous account criteria to get them back again.


So, I duplicated the plist in question and left it as the original master, opened the actual live plist in Textedit and cautiously kept the details for a single account in both the DeliveryAccounts and its corresponding details in the MailAccounts fork.


Save.


Deep breath.


Open Mail whilst looking through fingers.


et voila! success


So, then it was on to identifying th unique instances of the relevantand matching email account criteria for both DeliveryAccounts and MailAccounts and then try again.


It worked.


Beautifully.


Thank you.



PS it too was full of Hotmail duplicates to the value of 75Mb, it's now 35Kb and runs like a dream. 🙂

Oct 26, 2013 6:08 AM in response to Drewli77

I don't have any Hotmail accounts. I checked my Accounts.plist file (27 KB) and there's nothing repeating there that shouldn't be there. My Mail doesn't show all my messages, and it runs slow as molasses. I have 8 accounts that I have running that I have to maintain.


H.E.L.P.!!


Is it a matter of deleting all the accounts and then reinstalling them?


Another problem is the number of emails I have stored, as well as not being able to empty the trash folder.


It also doesn't show the number of unread emails correctly. As you can see below, it shows I have 4 unread messages, but there are actually 7. At times it shows there are no unread messages, but when I check there are several. This is a whole new problem. Any suggestions??


User uploaded file

Oct 26, 2013 9:56 PM in response to mrsfuss

Maybe force spotlight to re-index your mail:


(The command below is copied from Macworld.com)

Re-index your messages:

Open Terminal (in /Applications/Utilities) and type this command, followed by Return:

mdimport -r /System/Library/Spotlight/Mail.mdimporter


It'll take a few minutes to do. Solved some mail search problems for me. Its a good first thing to try as it wont do any harm (as opposed to the radical surgury delete/reinstall account solutions).

Oct 29, 2013 9:16 AM in response to Drewli77

Removing and re-adding the accounts via the system preferences -> Internet Accounts setting didn't help. However, as it was said here, I was able to solve the problem by first removing the account, then removing manually the folders inside ~//Library/Mail/V2 and also removing the accounts from the ~/Library/Mail/V2/MailData/Accounts.plist file. I also removed the AvailableFeeds* files. So I am not sure, what exactly solved it, but it seems to be a caching issue.

Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.