Unable to view Inbox sub-folders in Mail on OSX Mavericks

It took a bit of time, but I went to time machine and back to the previous version and upgraded again and it is working fine now.

Yes I'm having the same problem with missing inbox sub-folders on my MacBook Air. The inbox sub-folders were there in Mail pre Mavericks, they also show up in the Account Info dialog.

All my sub folders came back after going to time machine and clicking on a pre-Mavericks date. Voila, everything was back and restored just like before the update.

There are several threads with this problem already. You can use Time Machine or you can re-index your mailbox.

I would say google it 😉 But to make it short you have some files called "Envelope Inbox", "Envelope Inbox-wal" and "Envelope Inbox-shm" in your folder "~/Library/Mail/V2/MailData" move those files to a new location and open your Mail.app again. Then it will re-index your mailbox and the mails should be there again. Hopefully, IF the mails aren't gone already because you don't use TM and you don't rebuilt and removed your stuff there. For me it helped.

I also have this problem. Try this though, right click on Inbox, then click on Get Account Info, you should then see another window open up that will show all your mail folders. Click on one then click on the Show messages box at the bottom of the window. It then opens up another Mail window that has all youe mailbox folders and aeverything else as well. However when I quit Mail and reopened it, all the folders had disappeared again so I had to go through the above process again to see them. It's not the permamnent fix we want, but it does for now I guess?

This is definetly a defect. I have 3 Mac's, 2 of which are displaying subfolders fine after upgrade and one is not, my MacBook Air. However, I was finally able to get my Exchange subfolders to show.

By adding a second account my subfolders appeared, e.g. Gmail and Echange account. My subfolders within my Exchange account are now showing as in Inbox > Exchange Account Name > Subfolders.

Its a workaround, but give that a try and see if that works for you.

I have the same problem, although this workaround did not help. I have two company exchange accounts in separate mailboxes, a gmail (imap) and hotmail (pop) account, and two more imap accounts. Adding another did not change things.

One of the problematic inboxes is a company box, both inboxes have subfolders, but they are only showing for one of them...

Rebuilding the inbox did not help.

I got it to work by deleting the accound and adding it again, but after one day, it showed again only 1 subfolder, a little later no subfolders...

I'm having the same problem, and the mailboxes are not in the mail folder in the library, so I can't copy them over. They seem to have disappeared. I've tried removing and adding the account again, but no luck.

same issue for me.

this workaround works (added a fake mail account)

thank you

Thanks for the workaround. This is an annoying defect, but I can live with having the second account there until is fixed.

To the folks who proposed the workaround of having the emails routed to a folder outside the Exchange inbox: the iOS mail won't recognize that those have been filtered into a subfolder and so you'll still see them come in on your iPhone if you do it that way.

At least for me, it seems to resolve itself if I rename the folder and sync it, then rename it back. So my subfolder of the Inbox was called "archive" and I renamed it to "archived" then sync'd mail, then renamed it back to "archive".

Also relocating the folder and relocating it back seems to solve the problem as well.