osx Mavericks can't save scanned documents with hp scanjet

Same problem with my Scanjet 8390 duplex scanner. I called HP and they said they don't support legacy products. I guess they think we're all going to buy a new HP scanner because they don't want to update their driver. What do they consider a legacy product? One year? Two?

Point is... It's a scanner, All it does is scan. It still functions perfectly (I hooked it up to another mac not upgraded to Mavericks). It's a software problem, So, I'm not buying a new scanner because the driver doesn't work.

Looks like my only hope is for Apple to fix this.

You can try using Image Capture which is an apple product. You may need to look in your Applications directory to find it.

Or, if you are willing to spend money, VueScan has your scanner HP 4070 on their list of supported scanners.

Great news!

I found a work around. Not that I am happy with having to use something diferente from the scanner software, but at least works while HP realizes there is a problem and makes an update.

What I did was to go to SYSTEM PREFERENCES>HP SCANJET Open the preferences, and under the Buttons option select one of the buttons and choose OPEN IN PREVIEW.

That way, when you press the scan button in the scanner, it will send the image to Preview and there you can crop it, and save as any file that you like. This works with my HP ScanJet 4070, but I am guessing the preference panel should be very similar for other scanners.

Hope it woks for other. Let me know.

Preview appears to be the route to go for now. How you get there does seem to vary.

I have the same problem with my HP4890 (could be wrong with the model). When I use preview I am not able to save as a high quality image .... defaults to something like 400k .... and I have not been able to find any way around that.

I am having the same issue with a HP ScanJet 4370. I tried going into the HP ScanJet under System Preferences but Open In Preview was not a choice and since, as another poster noted, the scanner is only tethered using the HP software, Image Capture was not an option either. The suggestion with scanning a single page, saving it, closing HPScan, and scanning another page works but is not feasible if you have more than a couple of pages to scan.

After downloading a software update from HP, Open in Preview was an option under System Preferences.

However, I found another workaround by using Acrobat X Pro.

1. Open Acrobat X Pro
2. Under the File menu, point to Create and select PDF from Scanner.
3. Under Input, click the drop-down for Scanner and select HPScan.
4. Click the Scan button. This will open HPScan and you can scan your document as usual, including multiple pages. However, at the top, instead of the normal options, there is a button labeled Return. When you have finished scanning your document, click the Return button and you will be taken back to Acrobat X Pro where you can save your scanned pages as a PDF.

Nice work kgoodson_ntcc. The acrobat option, for some reason is not working for me, but I am sure it will work for other people. It recognizes the Scanner and do scan the document, but when I hit "Return" it does not do anything and kind of freezes the application. When I try to quick it says that there is a process active and can not close so I ended up “Force Quiting” the app.

I will try with different settings to see what happens.

Still very good option for those that have the acrobat and works. It should work.

kgoodson_ntcc wrote:

I am having the same issue with a HP ScanJet 4370. I tried going into the HP ScanJet under System Preferences but Open In Preview was not a choice and since, as another poster noted, the scanner is only tethered using the HP software, Image Capture was not an option either. The suggestion with scanning a single page, saving it, closing HPScan, and scanning another page works but is not feasible if you have more than a couple of pages to scan.

After downloading a software update from HP, Open in Preview was an option under System Preferences.

However, I found another workaround by using Acrobat X Pro.

1. Open Acrobat X Pro
2. Under the File menu, point to Create and select PDF from Scanner.
3. Under Input, click the drop-down for Scanner and select HPScan.
4. Click the Scan button. This will open HPScan and you can scan your document as usual, including multiple pages. However, at the top, instead of the normal options, there is a button labeled Return. When you have finished scanning your document, click the Return button and you will be taken back to Acrobat X Pro where you can save your scanned pages as a PDF.

Trassel, try the Export... option in the File menu. It gives you all the options, jpg, jpg 2000, OpenEXR, PDF, PNG, TIFF and The quality bar to use minumum up to maximum.

Hope it helps.

trassel wrote:

I have the same problem with my HP4890 (could be wrong with the model). When I use preview I am not able to save as a high quality image .... defaults to something like 400k .... and I have not been able to find any way around that.

I'm not sure if this already posted, but here is another work around that worked great for us.

1. Open System Preferences (Apple Icon in the top left hand corner)
2. Select Printers & Scanners
3. Select a Printer that is connected directly to your Mac
4. Select Scan (tab selection to the right of Print)
5. Select Open Scanner
6. Scanner will open with selections for Scan Mode; Kind; Resolution; Size; Orientation; Scan To:; Name; Format; and Image Correction

Ditto. Same problem with HP MFP M175nw. Worked perfectly before but after Mavericks, it will scan and look correct in preview but when you save, the document is stretched, unusable.

Can anyone from Apple recommend how to fix it? I am also expiriencing the same issue with Mavericks and HP Scanning software. C410 printer/scanner

Hi,

I have the same problem!! : my great HP scanjet 4370 can't save the files with OSX mavericks!!

PLEASE; PLEASE ! make a patch for it!

usuamed

I found the following workaround at least for my HP Photosmart scanner/printer:

1. Go to HP Website and download "HP Photosmart Full Feature Software and Driver - Mac OS X 10.8"
2. Released: 2012-11-08 Filename: HP_Mountain_Lion_lnk_SW_v12.23.14.dmg
3. Here is a direct link --- http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareite m=mp-111986-1
4. Make sure during the installation to click and select "Additional HP software"
5. My installation did not complete on the 1st attempt -- crashed on the very last step -- but I was able to finish by re-running /Applications/Hewlett-Packard/Device Utilities/HP Setup Assistant
6. You should see a fresh new icon for HP Scan -- by clicking About it says: Version 4.0.50 (114)

This one works and saves without errors on Mavericks

Great workaround solution on Image Capture - dug me out of a small hole! 🙂

Has anyone tried this one with a stand alone scanner?

Greg3455 wrote:

I found the following workaround at least for my HP Photosmart scanner/printer:

1. Go to HP Website and download "HP Photosmart Full Feature Software and Driver - Mac OS X 10.8"
2. Released: 2012-11-08 Filename: HP_Mountain_Lion_lnk_SW_v12.23.14.dmg
3. Here is a direct link --- http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareite m=mp-111986-1
4. Make sure during the installation to click and select "Additional HP software"
5. My installation did not complete on the 1st attempt -- crashed on the very last step -- but I was able to finish by re-running /Applications/Hewlett-Packard/Device Utilities/HP Setup Assistant
6. You should see a fresh new icon for HP Scan -- by clicking About it says: Version 4.0.50 (114)

This one works and saves without errors on Mavericks