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After upgrading to Mavericks, my Thunderbolt display does not wake from sleep.

Upgraded to Mavericks. Using a 15" Early 2011 MBP with a Thunderbolt display attached. A Firewire drive is connected to the display. Every time the MBP is awoken from sleep, the display stays off, and a notification is displayed saying the drive was not ejected properly.


Each time, I need to unplug the thunderbolt connector and reattach it.


Has anyone else seen this behavior/have a fix?

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 24, 2013 12:24 PM

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90 replies

Oct 27, 2013 4:51 PM in response to brian_mars

I have the same system setup as the rest of the thread essentially. Did the "displays have separate spaces unselect" and it still doesn't work. How thorough is the Apple testing and regression? Apple by definition is dealing with an all-Apple-controlled hardware environment (unlike Microsoft which has to deal with HP, Dell, AMD, Intel, etc.) and they still can't get this stuff right? Wake from sleep has been an on-and-off issue through multiple releases of OS X by Apple. Hello???

Oct 28, 2013 10:54 AM in response to brian_mars

Okay. So after trying a few things from here which didn't work, I remembered I had some AppleCare left and decided to chat to some Apple support specialists. They told me to create a test User account with which, I discovered, didn't have the problem. So then he told me to do the following...


  1. Shut down my Mac
  2. Disconnect the Thunderbolt Monitor from both the Mac completely and the power source (and any other attachments to the monitor using the peripheral ports) and leave unplugged for about 30 seconds
  3. Perform a SMC reset on my Mac (Plug in seperate MagSafe charger > Press (left-side) Shift+Control+Option keys and the power button at the same time > Release all keys and power button at the same time)
  4. Then power the Mac back on and reconnect the monitor


After performing all of these steps, the problem has resolved itself. Basically, it is a reset of both the Thunderbolt Display and the Mac's Power settings.


Hope this helps!!! 🙂

Oct 28, 2013 6:35 PM in response to Karl Kaufmann

I did this Karl, and it worked, thank you! That said, Apple needs to know that probably less than 3% of their users read these support threads. The Mavericks update needs to either be re-written or perform an SMC reset (or two) as part of the install. I'm sure there are (literally) millions of people that will have this same issue, which doesn't do great things for customer sat...

Oct 30, 2013 3:37 PM in response to adrian-polglase

Hi,


This fixed it for me ... temporarily.


I did the various resets to both the MBP & TBD. I left everything unplugged from the TBD and the next morning it woke up correctly. Last night however, I plugged all the hard drives back in (along with ethernet) and this morning, the problem was back again.


I am going to test various configurations over the next few days to see if I can pin it down any further.


Cheers, Chris.

Nov 1, 2013 10:21 AM in response to brian_mars

OP here.


I have tried the various solutions here and am still experiencing problems. In fact, a new symptom has appeared.


I can work uninterrupted, glitch-free for hours at a time, as long as I prevent it from going to sleep. If it does sleep (either automatically or intentionally), upon wake, the screens glitch out (pixelated squares over the majority of both screens and the system becomes unresponsive. Sometimes the cursor is still movable but keyboard never is. This always requires a reboot.

Nov 4, 2013 8:39 AM in response to brian_mars

Hello Everyone,


I found this post series because of similiar behavior on my system as well. However I have a 2008 MacPro with 30" cinema display and 3rd party 20" display. Never had the issue till Mavericks. One additional bit of troubleshooting you might want to try, especially Adrian, since you still have applecare is enable ssh login and when it happens try to login from another computer. On mine, all processes are running fine, just no display and black screen. I also found that if I reset the Windows Display server, the system comes back without a reboot, but all previous open apps get relaunched and one still loses any open unsaved work....

sudo killall -HUP WindowServer

If you have this behavior, I'd suggest this issue is not macbook or thunderbolt related.

Nov 5, 2013 1:26 PM in response to R Harbick

Same here (in other words, you're not alone guys). After 10.9/Mavericks upgrade my TBD is ignoring my MBP.


Tried the following w/out sucess - the problem still exists:


1) SMC reset

2) PRAM reset (I think it may have helped once)

3) Turning off the "Displays have separate spaces" settings

4) Connecting my wired keyboard to TBD, then to a USB hub, then directly to my MBP


What does work is unplugging TBD connection and pluging it back to my MBP. Only then it wakes up.

Nov 13, 2013 11:18 AM in response to brian_mars

Glad I found this thread to learn I'm not alone with my TBD

I don't use MBP, I have a late 2012 Mac Mini also with second display attached via HDMI.


I've tried all the same things suggested, but no luck. The only fix has been to unplug and plug back in,

but that's not an option when I have thunderbolt HDs daisy chained for video editing, so I end up having to restart my system.


Looking forward to a fix.

Nov 23, 2013 7:56 AM in response to adrian-polglase

Ok, this really fixed it for me. The SMC reset DID NOT WORK.


All you have to do is go into your display settings:


system preferences->displays-> then deselect the "automatically adjust brightness"


The system went to sleep 2x and it woke up both times by touching my bluetooth touchpad.


I have a Thunderbolt monitor and:


Model Name: MacBook Pro

Model Identifier: MacBookPro9,1

Processor Name: Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB

Boot ROM Version: MBP91.00D3.B08

SMC Version (system): 2.1f175

After upgrading to Mavericks, my Thunderbolt display does not wake from sleep.

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