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Unable to connect to network printer

After installing Mavericks i cannot print anymore on my network printer.

The printer has connected to a Windows XP pc, i see it under settings Windows printer but when i launch a print the printer goes into pause state. The message i see is "unable to connect to printer".

I had this connection since Snow Leopard > Mountain Lion and it has always worked.

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 25, 2013 12:17 AM

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Posted on Oct 25, 2013 2:41 AM

What brand and model of printer do you have?

184 replies

Oct 27, 2013 9:38 PM in response to AndreaMrx

Similar problem. Cannot print to HP printers over my network. Printers are on an Xp machine. Worked just fine under Mountain Lion. Can print using USB port. Spent almost 2 hours on phone with Apple support and tried everything they could think of. Nothing worked. According to the tech, could be a driver although I'm not convinced. Will wait to see if HP releases new drivers and will escalate with Apple if HP DOESN't release anything in a few days. They really seemed to take this seriously, as well they should!

Oct 29, 2013 5:04 AM in response to AndreaMrx

Andrea,

Thanks for posting the link. I tried what the article said to do but it did not solve the problem. I created the nsmb.conf file as instructed, rebooted, readded the printer but got the same result "unable to connect".

I also tried adding a CIFS connection directly to the printer in the Advanced tab of the Printer Dialog but as long as CIFS// was the server type, the Add button was not active.


So none of that worked. Apple just needs to get this fixed.

Oct 29, 2013 2:42 PM in response to AndreaMrx

I still have not heard from Apple regarding the open case I created about this problem...by way of clarification, this problem exists, in my instance, whether I'm trying to print over the wireless or ethernet networks. I have an HP LJ1200, Photosmart B8350 and C4780, all hosted by an Xp box and all of which had no problems on previous version of OS X over my networks. (Again, all my printers are fine when connected to the MAC via USB.)I found the following article in the Apple KB which lists printers that are supposed to be supported in Mavericks. http://support.apple.com/kb/ht3669

I am by no means an expert, but given the posts I have been seeing about similar problems, it suggests that this is not a driver problem, but rather a fundamental difference in the way Mavericks handles network printing, but I am sure there are other opinions.

BTW, I can connect to the hard drives on the host machine and move files from the MAC to the Xp box with no problem. I sure hope Apple fixes this in a hurry, and, the first time!

Oct 29, 2013 6:08 PM in response to Scott Spiegel

As of 10.8, unable to use the network print function. Despite clearing the printers etc. I can't have a printer on a MBP 10.8 or 10.9 and have a MPB running 10.7 print to it. However, if the printer is on the 10.7 MBP there's no problem in printing to it from the 10.8 or 10.9 MBP. It's obviously been broken since 10.8. I'm freezing my other MBP at 10.7 for the next few years...


siberian

Unable to connect to network printer

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