New Retina Macbook pro 13 Haswell system hang/unresponsive

Do you think we should return them until apple fixes the issue?

I had same problem, 2 times. I have Pro 13 with 8GB and 256 ssd (Haswell). I bought it 2 days ago :/

Nice idea do statistic about the mopdel of macbook user have...but i think that 2.4/8GB/256GB is the most common configuration sold on macbook 13, so this data IMHO is useless...so I think thius issue in not link with the hardware.

Anyway...someone have received some answerd from the feedback submit?

It is also possible that there is a link with location. For example, the users who exchanged a system showing this problem for a new one might have received one from the same (faulty) batch.

I'm from the Netherlands, and I noticed someone else in this thread posting that he bought his system at the Apple Store in Amsterdam as well. On the other hand, Dutch Apple Support was not (yet) aware of this issue when I called them. Any other users with this problem from the Netherlands?

Same problem here!!

My config is Late 2013 13' 2.4 GHz, 8GB RAM, 254 Gb SSD

Well, I'm in Hong Kong and I assume most of the other posters are from the US?

Italian dude here

@AppleStefan

When did you call them? I'm going to give them a call as well. Did you talk to them about swapping the machine for a new one?

This might not be the solution i've read but there is another slight issue for me with the facetime camera... so i'm thinking about swapping it for a new one.

Ordered mine from the German Apple Online Store.

Hi all

just want to report that after calling apple care and went through the routine reset (dunno what you call it technically), the freezing did not occur for 2 days in a row. will update if the freezing reoccurs..

I called them twice Saturday morning. They had me perform an SMD and NVRAM reset.By coincidence, it took only 15 minutes after that for the next freeze to occur (haven't had any since then). I called again, and they asked me to do a full reinstall of OSX to rull out the possibility that it is software related. If that would not solve the problem either, they told me it could be picked up for repair or I could also exchange it for a new one given that I only just bought it.

I haven't done a reinstall yet, because that would cost a lot of time and would probably not solve it as I think that if it's software related it is due to a bug in the OS which will just come back after doing a reinstall.

Btw: seeing that people posting in this thread are from all over the world it's probably not geography related.

I had the same problem twice when I was surfing the internet using Safari, hope it's not hardware problem. Mine is Pro 13' with 4GB and 128 ssd (Haswell). From California, shipped from Shanghai, China

Finally MacRumors have reported on this:

http://www.macrumors.com/2013/10/28/owners-of-late-2013-retina-macbook-pros-repo rting-keyboard-and-trackpad-freezes-boot-camp-install-issues/

Hopefully this will bring the issue to Apple's attention quicker.

Happens on mid 2012 Retina 15" too. One time it was froozen but got going after about 5 minutes the other time I had to force a reboot. Reset SMC and NVRAM before second freeze so that's not much help. I've had all the developer versions of Mavericks without trouble so it's something that started with the GM release on the developer site and still occurs on the app store release (slightly higher build number)