New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Oct 27, 2013 8:04 PM in response to AtterKing

That's fantastic news. The more people that know about it, the faster it can be repaired, perhapps find a workaround!


And remember...

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Submit your issue to the comminity here:

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Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html


Remember, the more active this thread is, the better chance we have to get noticed!

Oct 27, 2013 8:49 PM in response to kyawlin

Just chiming in as I had this problem occur for the first time:


2.6 i5/8gig RAM/ 512 GB SSD so I can confirm it's not just the 256 model.


Not sure if related but I ran the "verify disk" routine in disk utility and received errors stating the disk had to be repaired. That can't bode well for a 3 day old machine, right?? Is anyone else with this issue finding that they have a corrupted SSD?

Oct 27, 2013 9:36 PM in response to kyawlin

Purchased my 13" i5 8GB macbook pro on 10/24/2013 after my old one's battery has died. Was excited for 2 days until today when keyboard and mouse started freezing up and become unresponsive.


The system in general also seems to be freezing up quite frequently. Having just purcahsed another iMac too this makes me hugely disappointed with the new product.

Oct 27, 2013 11:07 PM in response to kyawlin

Hi, guys.


I have same issue too, exactly same issue. I realize I was not the only one.

My two days old MBP is sick too.


Chatted with applecare person, he reserved me to the apple store for the diagnostics. But I don't think they have a solution.


It froze during playing simple mov. file, surfing the safari, and mouse pointer above the Finder.

I don't know if I have to return and wait until this issue to be solved.

My 2010 late MBA 11-inch, 4GB, 256 with maverick did not show this symptom.


I think this is a kind of hardware problem.


This is $2,020 laptop..


This is very uncomfortable.

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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