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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

View in context

2,975 replies

Oct 27, 2013 8:04 PM in response to AtterKing

That's fantastic news. The more people that know about it, the faster it can be repaired, perhapps find a workaround!

And remember...

View results of issue specs:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Submit your issue to the comminity here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

And don't forget!

Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html

Remember, the more active this thread is, the better chance we have to get noticed!

azbe

Level 1

0 points

Oct 27, 2013 8:10 PM in response to kyawlin

Same here: 13", 256GB SSD, 8GB RAM. Bought it on Wednesday.

Froze 3-4 times since then, while just randomly browsing the web.

Apple, please take care of it. It's very frustrating to have such issues with a $1500 laptop.

Wasabiz

Level 1

0 points

Oct 27, 2013 8:22 PM in response to kyawlin

Mine happens every so often. Especially when trying to access files that are shared over the network. My spec is the 256gb/6gb

Oct 27, 2013 8:38 PM in response to binbashdevnull

Anyone thought about submitting a tip on this issue to one of those Apple news site e.g. AppleInsider/ MacRumors/ 9to5Mac? If we can get these popular sites to report on it then it could greatly increase the chance Apple will notice it.

rosh325

Level 1

0 points

Oct 27, 2013 8:49 PM in response to kyawlin

Just chiming in as I had this problem occur for the first time:

2.6 i5/8gig RAM/ 512 GB SSD so I can confirm it's not just the 256 model.

Not sure if related but I ran the "verify disk" routine in disk utility and received errors stating the disk had to be repaired. That can't bode well for a 3 day old machine, right?? Is anyone else with this issue finding that they have a corrupted SSD?

Oct 27, 2013 8:55 PM in response to binbashdevnull

I have asked for a replacement I will let you know if it's fixed !! I have the 128 gb storage 4gb ram version

demirev

Level 1

0 points

Oct 27, 2013 8:56 PM in response to rosh325

I'm having the issue, but when I ran the disk check I received no errors.

Oct 27, 2013 9:01 PM in response to kyawlin

Same issue, multiple occurrances

13" 2013 (oct) Macbook Pro Retina

256gb HDD

8GB RAM

Mac osx 10.9

kyawlin Author

Level 1

20 points

Oct 27, 2013 9:05 PM in response to kyawlin

That is right guys we are all on the same page!

It would be great if you guys could take a min and give a feedback to get it fix ASAP!

https://www.apple.com/feedback/macbookpro.html

teracky

Level 1

0 points

Oct 27, 2013 9:15 PM in response to dabellinator

Well, since resetting the PRAM, I have not had any freezes. It's worth a try!

Oct 27, 2013 9:16 PM in response to teracky

I did it as well it still happened though !

xcf33

Level 1

0 points

Oct 27, 2013 9:36 PM in response to kyawlin

Purchased my 13" i5 8GB macbook pro on 10/24/2013 after my old one's battery has died. Was excited for 2 days until today when keyboard and mouse started freezing up and become unresponsive.

The system in general also seems to be freezing up quite frequently. Having just purcahsed another iMac too this makes me hugely disappointed with the new product.

karan666

Level 1

4 points

Oct 27, 2013 10:01 PM in response to kyawlin

Same problem here too. 6 freeze already in 3 days.

Oct 27, 2013 11:07 PM in response to kyawlin

Hi, guys.

I have same issue too, exactly same issue. I realize I was not the only one.

My two days old MBP is sick too.

Chatted with applecare person, he reserved me to the apple store for the diagnostics. But I don't think they have a solution.

It froze during playing simple mov. file, surfing the safari, and mouse pointer above the Finder.

I don't know if I have to return and wait until this issue to be solved.

My 2010 late MBA 11-inch, 4GB, 256 with maverick did not show this symptom.

I think this is a kind of hardware problem.

This is $2,020 laptop..

This is very uncomfortable.

jonnyp88

Level 1

32 points

Oct 27, 2013 11:14 PM in response to kyawlin

Hey I just opened my brand new MBP retina 13" standard specs and it froze twice today, the first day of use! Once while using safari and then while using MS Excel. I gotta say that I'm really relieved Im not the only one...

New Retina Macbook pro 13 Haswell system hang/unresponsive