New Retina Macbook pro 13 Haswell system hang/unresponsive

Just like everyone else, I am also experiencing sudden freezes. Over the past two days (since I bought it), it has happened twice so far.

Configuration: MBP retina, i5 (2.4Ghz), 256GB SSD, 8 GB RAM.

@binbashdevnull

Done. 🙂

Thanks! I will post the updated results tomorrow!

I hope that Apple get's this resolved!

Funny thing - first MacBook, after a long line of Windows notebooks dualbooting Linux, then this 🙂
Please make me love you Apple :3 Fix this issue for us, or atleast akgnowledge the fact that it exists.

Sounds familiar. Happening on iMac also?

https://discussions.apple.com/thread/5475596

Not many reports on this, but I did read that Mavericks tends to crash more often than any other OS.

http://venturebeat.com/2013/10/25/apples-new-os-x-mavericks-crashes-far-more-fre quently-for-some-including-me/

Maybe a reset of the SMC or nvram (pram), will fix the iMac.

This, unfortunately, does not fix the MBP13 Haswell issues :/

What is your CPU?

How much RAM?

How much Storage?

Did you buy your MacBook Pro online or in-store

What OS (Operating System) Are you running?

So... What does this all mean?

So far, from the information I have gathered, it looks like both the first and second tier of MBP have issues, but most of the issus are with the 256GB SSD, 4GB RAM and the 2.4GHz CPU

No-one has 16GB of RAM or the i7 at 2.8GHz or 1TB SSD, but I don't think that they are exempt from the issue.

View results of issue specs:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Submit your issue to the comminity here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

And don't forget!

Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html

Remember, the more active this thread is, the better chance we have to get noticed!

I am also experiencing sudden freezes. Over the past five days (since I bought it), it has happened five times so far.

Configuration: MBP retina, i5 (2.4Ghz), 256GB SSD, 8 GB RAM.

Bought instore in Amsterdam.

Just transfered to Mac from windows.... heard many good things but this is not what i was expecting from it...

Sorry, quick edit. problems with 8GB of RAM, there are also problems with 4GB, but the majority of the users are having issues with 8GB

Same problem for me also 2.4 i5/8gb/256gb,had it for 4 days and it has frozen at least 6 times,spoke to Apple support and went through a few things,start in safe mode reset pram but still having the same problem,I will be returning for a refund on tues,it's such a shame because it's a great machine apart from that.

I am also interested in making a purchase of the MBP retina, i5 (2.6Ghz), 256GB SSD, 8 GB RAM. I placed my feedback to Apple for the cause. As soon as this problem is fixed my online order is going in.

I am pretty sure this is a Software issue, and I hope it is fixed very soon.

The fact that there is little acknowledgement form Apple is most likely that it is the weekend.

For now though, if you want to get the MacBook Pro, and these sort of deal-breaking issues persist, I would suggest boot-camping Windows.

It does not appear that anyone is having said issues with Windows (Asked a few people). Drivers work fine too.

Looks like the only thing you miss is the full 9 promised hours of battery life, you get around 6-7.

i have 13" base model 4GB RAM and 128GB SSD. purchased on friday and had the keyboard/trackpad cut out 5 times that day. i closed lid and let it sleep the rest of the night. on saturday and through today i have not had the issue occur - even with heavy usage yesterday and last night. had multiple applications pulled up, too.

i have sent the feedback to apple with a link to this thread. seems power is getting cut to input devices only to return on wake.

anyone else see this issue disappear on its own?

I think it's premature to think that the issue has disappeared for you. Mine worked fine for a day and half with heavy use and then froze again this monring. It has forzen a total of 3 times so far since I bought it on Thursday night. Just keep using it and see what happens over the next couple of days. When mine freezes, just putting it into sleep for ~5 minutes seems to get the keyboard/trackpad working again.

monkeybee wrote:

i have 13" base model 4GB RAM and 128GB SSD. purchased on friday and had the keyboard/trackpad cut out 5 times that day. i closed lid and let it sleep the rest of the night. on saturday and through today i have not had the issue occur - even with heavy usage yesterday and last night. had multiple applications pulled up, too.

i have sent the feedback to apple with a link to this thread. seems power is getting cut to input devices only to return on wake.

anyone else see this issue disappear on its own?

Starting to see external sites reporting on the issue too;

http://www.product-reviews.net/2013/10/27/2013-macbook-pro-problems-so-far/

The more exposure the better I'm thinking.

You can add me to the list. I bought a new retina MBP two days ago: 13", 256GB SSD, 8GB RAM. Everything freezes randomly when I am surfing the web. Would almost rather use my 6 year old macbook. I hope they get this sorted out quickly.