New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Nov 10, 2013 2:12 PM in response to Oli.S72

Oli.S72 wrote:


zpimrdas wrote:


Well I'm not returning mine because of the EFI issue, that was at least fixed; so the most basic function works. Congratulations Apple! I'm returing mine due to the unstable OS, Networking, and application functions; core functionalities have declined in these products over the past several years, and I'm convinced it's due to hiring practices that have evolved over the past 5-10 years.


I'm returning mine due to WIFI dropouts (connection still there, but no data gets sent or received, my MBA sitting right next to it on the table and doing fine) and image retention on the display.

But I do give Apple another chance. My exchange device is in production already. I'll see if they do better this time. If not, I'm not sure what I will do. I'm really really satisfied with my 3 year old MBA, so a Haswell MBA could be an option as well ...

I had the same problem (Wi-Fi) as you with the same stopping and no data pass through with my new late 13 inch 2013 rMBP 4/128. I also had the same symptom on two iPhones, an iPad and an Apple TV. Two other PCs in the house were fine as well as an older (late 2010) 13 MBP.


I had a 6 year old ZyXEL router that I replaced with a new (6th gen) AirPort Extreme and now all is well. All devices worrk great with no data stopping.

Nov 10, 2013 4:39 PM in response to kyawlin

Help How do i find out if i have the new update for keybored and trakpad update

i have rMBP 13" with 2.8Ghz dual core 16 gb ram with 512GB PCIe-based flash storage and i want to know when will get the update when app store says i cant have it and i download off the apple website when my mac said his software is not supported on your system plzz help

Nov 10, 2013 9:10 PM in response to AdamVidalis

I've been waiting to buy the new rmbp 13" for the last four months but now I don't know. This would be my first mac and really wanted to make the change after many many years with windows.


Best would be to wait for a month or two?? get the OS stabilized? don't know, the idea of buying a computer with a possible faulty display or other hardware does not sound attractive at all.

Nov 10, 2013 10:18 PM in response to RP.

I'm in the same boat, trying to decide whether the MacBook Pro is worth it over a windows device with similar specs. The samsung ativ book 9 plus is a front runner for me too but there are a few drawbacks - the 4GB memory and 128GB SSD in the current model don't seem very future-proof (an 8GB / 256GB option will be coming on the market soon, but it's much more expensive than it's Mac counterpart) the graphics card is Intel 4400 while the Mac has Intel 5000, the processor is slower and it has less ports. So looking at specs alone the Mac is the winner (the touch screen is just meh for me) but with the wifi connectivity issues, screen issues and various maverics issues (overwriting data on an external HD?!) none of which are an issue on the Samsung it's not so simple.

Nov 10, 2013 10:39 PM in response to xiao.bao

I researched for many computers and honestly have to say that there are similar products but the rmbp still comes out as a winner. The price also starts to be the same at this level. And the fact that the new computers have w8 is an issue for me, don't like it at all.


The one that seems to be a good match is the Razer Blade 14". It looks exactly as the rmbp but in black. I would like to try it but is not available where I'm living at the moment. As the others, it comes with w8.


By the way, touch screen on a laptop are a no go for me.

Nov 11, 2013 12:07 AM in response to Zekepao

I also am waiting to buy my first mbp, I was shocked to come onto the forum and find so many issues with it, especially after the mba having lots of wifi issues when it was released earlier this year that still dont seem to be resolved. I too dislike windows 8 so much that I really want to move to an apple computer.

There mainly seems to be problems with freezing and ghosting issues if I have read the forums correctly. Also I read they are still using screens from 2012, how is that so?

So I am not sure is it best to wait or just go ahead and buy. What would waiting achieve if it is a software issue they will sort it out eventually? or is there hardware issues too?

Nov 11, 2013 12:17 AM in response to homeport1

the freezing is resolved by firmwareupdate last week. http://www.macrumors.com/2013/11/07/apple-releases-fix-for-13-inch-retina-macboo k-pro-keyboardtrackpad-issues/


the image retention is rare as i can see. so i won't bother over that.


also it is likely that only poeple with problems write about it and people without seem to be quiet.


i own a mbp since mid2010 and had not any problems with it. my win7 pc failed over 20 times in this period while i was writung my bachelor thesis.

Nov 11, 2013 3:22 AM in response to patty2shoes

Hi patty2shoes


I am also in Australia trying to decide when to buy a Haswell 13" rMBP...? Although the freezing issue has now been resolved with the EFI update, is your console still full of the following messages (or have they also reduced?):


10/11/2013 9:17:50.000 pm kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)


Have you experienced any other problems / issues that other users have reported? Screen image retention, for example?


Thanks.

Nov 11, 2013 4:04 AM in response to xiao.bao

Depends what you are using it for I guess as to what specs you need. Mine will be used for writing a masters thesis, some other word processing type work.. lots of adobe acrobat READING ONLY.. some youtube.. few HD movies from time to time... and some web browsing n stuff like that.


Not sure if I actually need 8GB.. well I definitely dont *NEED* it.. in fact I'm sure for my purposes I would be fine with 4GB. I actually already have MS Office 2010 and can install it on another computer which saves me forking out an extra 100 or 200 for office for mac. And personally.. while 256GB HDD is nice.. I've had a 70GB on my home PC for yeaaaaaaars and still never filled it except when i had heaps of movies than ive deleted most of now (:

The PCIe ssd on the mac is a nice tech bonus.. according to samsung website the new haswell book 9's still have SATA SSDs (still pretty decent I'm sure). Likewise with Iris gfx (HD5100 or whatever its called).. that beats the book 9 as you say.. but in all honesty I think for word processing.. the odd HD movie.. and some youtubing/ABC Iview (australia) etc.. i doubt I'll reap any real benefits from the better onboard gfx.


I admit the issues seem to be worrying but as a few people have pointed out a number of times.. ure gonna have issues with any mass produced tech product.. and you are of course mainly going to read about the bad ones on a discussion thread like this 🙂 which tends to leave you feeling negative or hesitant I find.


Still making up my mind (: Can you tell me where you heard the book 9 is coming with 8gig and 256gig hdd? I haven't seen that in any reviews and can't see any info about it on the samsung australia website.


PS. Yer the book 9 is freakin expensive ;( Good reviews on the keyboard and trackpad tho.. altho most reviews (well, pretty much ALL reviews) still rate the macbook as the best keyboard/trackpad out there.

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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