New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Nov 11, 2013 7:05 AM in response to idark77

Davikoz wrote:


Ok, so I installed the EFI Update yesterday, everything was working fine, but I just had my first freeze. Exactly the same issue as before, not even closing the lid for 30 seconds worked this time. I am returning it and buying it again next year. I do not want to keep worrying about this issue anymore. I have followed this thread since day 1 and I read every every single message in all 156 pages.


Hope you do not get the same issue and actually get to enjoy your rMBPs. Cheerz!


Can you give us more details?

For example, how much time did you use it before freezing?

Which app were you using when it freezed?

Was the OS running and only Keyboard/trackpad freezed or also OS?

When did you close lid and reopened the login window appeared?

😕



- I used it for about 4 hours and then my keyboard/trackpad became unresponsive.

- I was using facebook on safari.

- It was only the keyboard/trackpad freeze. Facebook kept running but my keyboard/trackpad did not respond.

- When I closed the lid and reopened I had same screen (safari and fb) open, because my mac was set to require a password 15 min after going to sleep.

- All of this happened a day after I installed my EFI Update.

Nov 11, 2013 8:04 AM in response to RP.

Thanks for your comments everyone, sorry this is getting off track. The problem reported with external hard drive overwriting is indeed limited to a software bug with WD so we can forget about that. WiFi issues appear to be connected to your router settings and doesn't seem that widespread. And the retina issue has some huge threads but reading through them has eased my mind somewhat. I did realise that my iPad mini has ghosting though! The upgraded book 9 info can be found here http://www.ubergizmo.com/2013/10/samsung-ativ-book-9-plus-updated-with-core-i7-8 gb-ram/

Nov 11, 2013 10:38 AM in response to Davikoz

Davikoz wrote:



- I used it for about 4 hours and then my keyboard/trackpad became unresponsive.

- I was using facebook on safari.

- It was only the keyboard/trackpad freeze. Facebook kept running but my keyboard/trackpad did not respond.

- When I closed the lid and reopened I had same screen (safari and fb) open, because my mac was set to require a password 15 min after going to sleep.

- All of this happened a day after I installed my EFI Update.


No Good news. After the release of new EFI, few machines still have the same issue (if i am correct only 2 users)...

Maybe Apple didn't want to change completely the original firmware for some reason and they are evaluating it. So i cannot exclude a new firmware in the next future, or maybe they need to insert anything inside 10.9.1 release. Just my suppositions but 99.9% of machines are working correctly so maybe few parts are real defective.

We will see... If someone buys a new 13 Retina please tell us if there is a Trackpad/Keyboard log errors on console, also if i don't think that they are linked, a lot of old MBP have the freeze without this error logs.

Nov 12, 2013 12:51 AM in response to DSL_Steve

Didn't have any issues with networking at all in the home ecosystem 12 days ago, the new components were the 13" rMBP and 10.9. I have two other active Macs on the network, the problems started with the Mac-mini(late 2012 i5, 16GB, 500GB SATA) when I applied Mavericks, and it's a different build too, than the 13" rMBP. Shares go away in the middle of data transfer, DVDs won't umount from it until I turn off all Sharing, not just the Super Drive. This is an extremely problematic release of OS-X. I returned the 13"rMBP Sunday, they were very good about it, no questions asked. The Apple support folks in CO were also very good when I called about an iTunes issue, they weren't able to correct it because again it is a problem with iTunes forward branch integration into 10.9, that actually didn't exiist on the same version of iTunes on the 13" rMBP. There are inconsistancies in the way s/w development is handled at Apple that are causing problems, that actaully vary between OS-X 10.9 builds with the same application versions, very amatuerish. Won't go into what the iTunes issues are here, or anywhere for that matter. I am migrating media and all critical applications off of the Apple environment, and no it's not going to MSFT, H*LL NO!

Nov 12, 2013 1:10 AM in response to xiao.bao

The worse thing about your predicament isn't the h/w choices, though it is an issue. The BIG ONE IS you can only get Winders 8.x on it, and that's a realy steamer of an OS, you will absolutely hate it! I'm not fond of the long in the tooth Apple UI, personally I wish they would model the next iteration closer to Win7 UI, which I can work faster in than Apple UI. I'm real big on not using the mouse for things.

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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