New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Nov 16, 2013 8:35 AM in response to tanker177

I had a post-update freeze as well. It happened while using Chrome. The close the lid trick did not work. I had to reboot. I am also getting lousy battery. When my daughter plays the flash based games on pbskids.org the battery lasts just a couple of hours. Seriously considering returning it.


I must add that so far we have been using this mbpr13 very much to do the same things we did with the mid 2009 mbp up until a couple of months ago. The battery drain seems worse on mbpr13 which is very strange indeed. I will try to implement some of the advice I found here, but to me it looks like trying to circumvent an issue, not fixing it for good.

Nov 16, 2013 8:36 AM in response to alce11

Can some of you people PLEASE CLARIFY IF THE POST-UPDATE FREEZE IS THE SAME OR DIFFERENT. That is, is it a trackpad/keyboard freeze or a whole of system freeze or something else? It's making things very confusing with people saying stuff like "I had a post-update freeze", "mine froze after the update" etc. etc. People have reported a lot of different types of "freezes" in this and other forums and not all of them are this trackpad/keyboard freeze - it would be helpful if you could specify if it's EXACTLY THE SAME type of freeze (keyboard/trackpad) or something different. Thanks 🙂

Nov 16, 2013 1:45 PM in response to Will Little

My MacBook is now returned. When I exchanged it the first time the salesman told me that he had never heard of the problem, and after inquiring behind the wall said the techs did not know either. I did not actually speak to the Geniuses as they were booked for a couple of days. Returning it the second time, the replacement that is, I got exactly the same story, which seems odd as I had told them about the problem a few days earlier. This kind of disconnect is a Very Bad Sign to me. Either the store has poor internal cohesion or they are simply being dishonest. Either way make me squirm. I have a fair bit of Apple stock and much less confidence in the future of the company. I am considering my options.

Nov 16, 2013 4:26 PM in response to kyawlin

Hi there, this is my first post and I may be way off with helping anyone but I thought I'd share my experience anyway. I bought the 15" top spec model last week and I had a bit 4 freezes but then realised it was just the track pad and keyboard which became unresponsive and after reading some of this thread thought it was freezing because I didn't have a USB plugged in. I then tried to find the problem and found out the track pad and keyboard freeze/becoming unresponsive was because my apple Id password wasn't correct on the app store. After I reset my password, I haven't experienced any freeze. I realise the chances of all of your trackpads becoming unresponsive due to the same problem I had is very unlikely dur to the amount of people experiencing this problem but I hope this can help someone out there.


I hope the problem is fixed soon.


Kroduction

[Music Producer]

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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