New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Reply
2,975 replies

Nov 14, 2013 9:39 PM in response to kyawlin

Just when I thought everything was perfect, some new problems have started occuring today


1. Battery life

About only 3-4 hours. Nowhere near the 9 hours mentioned even with minimal usage. Tried the hacks reported by other users but no effect.


2. Laggy scrolling


While using Chrome, the performance is a bit lagging, the scrolling is not perfect. This is weird because if I use Safari, it just disappears.


Anyone else here having similar issues?

Nov 15, 2013 5:49 AM in response to AdamVidalis

AdamVidalis wrote:


Well, from what I've read all through this thread, ever since the update, people have had no trackpad/keyboard freezes. Many say that their new 13-inch rMBP is a great product. You probably have a faulty machine. I'm purchasing tomorrow.


From where I sit, it looks like plenty of people are still having problems with the freeze—even after implementing the fix, even with buying a brand-new machine. The only thing that gives me pause (hope) is that this thread is no longer at the top of the list in the forum every hour.

Nov 15, 2013 7:36 AM in response to lifesaver101

My particular crash issue seems to have been solved by NOT using Safari. I've switched to Chrome for the last few days with no crashes (I'm experiencing the "system locks up, but mouse still moves" crash).


I originally thought this was related to flash, but I experienced a crash after uninstalling it. I would recommend not using Safari and see if your problems persist. Hoping a system/safari update will come in soon so I can move back to safari from chrome.

Nov 15, 2013 7:49 AM in response to lifesaver101

Personally I prefer safari over chrome. I don't have flash installed, so I open chrome to view flash content and close it after. If you obsessively watch activity monitor (or install htop) like me, you'll notice both browsers memory leak. So when safaris taking over a gigabyte of memory (!!!) I'll quit safari and reopen it. I've been getting 11-13 hours of battery life when I'm NOT watching videos.

Nov 15, 2013 11:53 AM in response to lifesaver101

lifesaver101 wrote:


10 hours?? ****! Configuration and usage? In the battery meter, does it show 10 hours remaining?

rMBP 13 Late 2013 2.4/8/256

Battery meter shows 12,5Hrs and if i use Safari, applications like twitter, news reader, work with files or some documents the battery life is up to 10hrs without problems.


In 21 days of hard work only one freeze before the release of EFI update.


I like it very much !!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Retina Macbook pro 13 Haswell system hang/unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.