New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Nov 13, 2013 7:53 AM in response to mojoluthier

I'm quite certain that this thread is covering a few stability issues associated with Mavericks.


My problem is not a hard freeze, as I still have control of my mouse, but no input events are registered from the keyboard, mouse or power button (sleep). Something definitely blocks IO, it's just strange the the mouse movement still works. For those experiencing this problem, I highly recommend running the flash uninstaller from Adobe and see how things go. So far that appears to have solved my problem. I'm guessing apple will have a fix for this eventually if it is indeed the problem.


Others that are getting hard lockups should go to the apple store as they will need to check the crash logs. I had one crash already that was related to the suspend/sleep functionality. You may be able to disable that in the short term to see if it solves the problem. Obviously that's not an acceptable long term solution, so it's best to get your crash logs to apple so they can properly diagnose the problem.


I understand the concern from many that they are disappointed that Apple has these types of issues, but to be honest, this is par for the course for apple as far as mac os updates go. It's usually better to have us early adopters go through this, then upgrade when a few patches have been released. Once solved, the system is generally far more stable than the windows equivalent.

Nov 13, 2013 3:28 PM in response to kyawlin

UMM....ANYONE ELSE HAVE THIS PROBLEM?


no sound coming from computer after waking up from sleep mode? this has happened more than once on top of the previous keyboard/trackpad unresponsiveness (which now the computer is just FREEZING all the time)


i'm getingg really ******. i spent so much money on this and worked my *** off for a month top of college work just so i can get it. =____=

Nov 13, 2013 6:33 PM in response to kyawlin

Hi all!


I have this problem (keyboard and tackpad freezes) and I found this:


MacBook Pro Retina EFI Update v1.3

http://support.apple.com/kb/DL1704

This update is recommended for MacBook Pro (Retina, 13-inch, late 2013) models.

This update addresses an issue where the built-in keyboard and Multi-Touch trackpad may become unresponsive.

BUT this is for 13-inch models, and I have a 15-inch model (and the update is not compatible with my system).

Any idea of what can I do?

Thanks in advance!

Nov 13, 2013 8:33 PM in response to SergioGregorutti

I have change from 13 to 15, but after 7 days usage of my new 15 rmbp, I meet the same problem, how unlucky.


What even worse, when I used 13, I can close the lip and rest for 20 minutes and then it will response. But, for 15 rmbp, this doesn't work. I have to plug in a usb mouse to make the touchpad and keyboard refresh.


Anyone else have the same problem?

Can I use the 13-inch EFI update for 15-inch rmbp?


Thanks

Nov 14, 2013 12:39 PM in response to juryben

My second machine (13" 8/256) ran 4 days before it froze. The first one froze 6 or 8 times in the first 3 days so I traded it in for a new one. By freeze I mean the cursor won't move and the keys don't work EXCEPT for the power button. Closing the lid for a few minutes sometimes does the trick, not every time. Sadly, I have just backed up nd I will be returning this machine with no intention of getting a new one for some time. Too bad because I really could use this if only it worked. So dissappointing.

Nov 14, 2013 2:35 PM in response to kyawlin

My first 13/2.4/256 had the freeze problem and I returned it before the EFI update came out.


Yesterday a new one arrived, same config, but this one has

a) a 1cm scratch/dent on the top cover out of the box

b) display/graphics errors (several lines are sometimes stuck in grey color over the entire width of the display)


I am printing the return sticker. Very, very disappointing experience!

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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