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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

Ferneeen

Level 1

0 points

Oct 28, 2013 4:06 AM in response to kyawlin

Guys, I've been having the same problem with my macbook pro retina 13' 2,6 gh. The freeze happened 3 times between saturday and sunday. I looked up old forums, that described similar problems and someone suggested a simple restart pressing command+alt+p+r. I've been using my mac all sunday evening and monday morning and have had no problems so far.

Try it, it is harmless and it might solve your problem.

Oct 28, 2013 4:09 AM in response to Ferneeen

That's resetting PRAM. I've tried it after the first freeze occured but it didn't stop the second freeze from happening.

Olly76

Level 1

0 points

Oct 28, 2013 4:16 AM in response to Guido_HD

Well, I don't think it's possible to install 10.8 on the new machines that come preloaded with mavericks, is it ?

What makes me even more confident that it's a software problem is that nobody reported the error to have occured in a boot camp environment.

nbatteur

Level 1

0 points

Oct 28, 2013 4:20 AM in response to kyawlin

Same problem here, Macbook Pro Retina (2,6Ghz, 8GB RAM, 256GB SSD) bought on thursday, 24. Two freezes (keyboard and trackpad) since this date, hard reset required to solve the problem.

Oct 28, 2013 4:25 AM in response to kyawlin

Well same issue here as well. Been in talks with Apple support several times with no luck. If only Apple could comment on the issue so that we know if this is hardware or software releated. Although I'm sure it software related you can never be sure. Not returning in my rMBP until I know what the issue is.

Nico-tin

Level 1

0 points

Oct 28, 2013 4:37 AM in response to nbatteur

Hi! I also just got the new 13-inch MBP retina with 8GB ram with 256GB SSD and I also have been experiencing exactly the same problem that many users are reporting on this thread. It seems like the problem is related to the following frequently recurring message:

kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

One thing I found is that if an Apple Magic Mouse is connected to the machine, the above error message no longer appears. I still have not yet experienced a freeze with the Magic Mouse paired to the machine (knock on wood) so hopefully this can be a temporary solution until Apple issues a fix for this.

I've already left feedback with Apple and am hoping that Apple can fix this problem soonest.

Oct 28, 2013 4:53 AM in response to kyawlin

Same problem with Macbook Pro Retina 13'' (2,6Ghz, 8GB RAM, 512GB SSD) bought in Online store in NL.

Hope Apple releases soon a fix!

ryan2412

Level 1

6 points

Oct 28, 2013 5:02 AM in response to marc.garci

I've just reordered the mid spec 8gb ram 256ssd after returning the one I purchased from a retail store in Glasgow, Scotland last week. I too had the same issues faced. Tried a number of fixes to no avail and wanted the swap the machine, but they were out of stock of that uni.

Will post once I receive the new laptop and let you know if the issues remain.

tdnate1

Level 1

0 points

Oct 28, 2013 5:02 AM in response to kyawlin

Same problem here, 13" Macbook Pro Retina (2.4Ghz, 8GB RAM, 256GB SSD) bought on 24th. Two freezes (keyboard and trackpad) since this date, hard reset required to solve the 1st problem. 2nd time putting to sleep and reopening lid resolved.

Guido_HD

Level 1

0 points

Oct 28, 2013 5:05 AM in response to kyawlin

btw, anyone experiencing the same problem on Macbook Pro 15?

kyawlin Author

Level 1

20 points

Oct 28, 2013 5:09 AM in response to kyawlin

HI All Please give feedback to apple so that they will fix soon!!

https://www.apple.com/feedback/macbookpro.html

Oct 28, 2013 5:17 AM in response to Guido_HD

Anyone experiancing issues on a 15"

So far not, looks like it's only the 13" rMBP.

Install Mountain Lion

I am pretty sure you can downgrade - you would backup data (not that you have any data to back up because of OSX Mavericks), then wipe the OSX Partition, and Install Mountain Lion or install Windows. No issues on the Windows side.

And remember...

View results of issue specs:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Submit your issue to the comminity here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

And don't forget!

Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html

Remember, the more active this thread is, the better chance we have to get noticed!

A BIG Thanks to everyone who is contributing here!

mtg2218

Level 1

0 points

Oct 28, 2013 5:41 AM in response to ryan2412

wont help you i swaped twice. with no change . both exactly the same..... just wait it out sadly 😟

jennid

Level 1

0 points

Oct 28, 2013 5:41 AM in response to kyawlin

Same problem here 13" Macbook Pro 13 Haswell 8GB 2.4 256GB has frozen twice. I had to hard reset to fix. Thinking of returning for the 15".

Oct 28, 2013 5:41 AM in response to kyawlin

Yup, happened to me 3 times in the last 3 days... Running 13inch 8gb RAM, 256gb model (mid-range model)

New Retina Macbook pro 13 Haswell system hang/unresponsive