New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Reply
2,975 replies

Dec 16, 2013 6:40 AM in response to kyawlin

Got the same issue here and here's my crash reports. Got a 15" late 2013 Retina, Top spec:


Anonymous UUID: 4D944E51-2052-446A-1ED4-9E838F6759B5


Fri Dec 13 13:47:06 2013

panic(cpu 2 caller 0xffffff8004edb94e): Kernel trap at 0xffffff8004ea3b30, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x000000038a70e063, CR4: 0x00000000001606e0

RAX: 0xffffff80054d0320, RBX: 0x000000000000003a, RCX: 0x000000000000003a, RDX: 0x0000000000000000

RSP: 0xffffff81d8d932d0, RBP: 0xffffff81d8d932f0, RSI: 0xffffff802692c3a8, RDI: 0xffffff80054d06c0

R8: 0xffffff8012470d58, R9: 0xffffff8011826550, R10: 0xffffff80054d15f0, R11: 0x0000000000000009

R12: 0x0000000000000000, R13: 0xffffff80462aeef0, R14: 0x00000000000001c5, R15: 0xffffff8011826550

RFL: 0x0000000000010286, RIP: 0xffffff8004ea3b30, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x2


Backtrace (CPU 2), Frame : Return Address

0xffffff81d8d92f60 : 0xffffff8004e22f69

0xffffff81d8d92fe0 : 0xffffff8004edb94e

0xffffff81d8d931b0 : 0xffffff8004ef2dc6

0xffffff81d8d931d0 : 0xffffff8004ea3b30

0xffffff81d8d932f0 : 0xffffff8004e746f3

0xffffff81d8d93490 : 0xffffff8004e9b866

0xffffff81d8d93800 : 0xffffff8004e73349

0xffffff81d8d93860 : 0xffffff80052b8ef1

0xffffff81d8d93960 : 0xffffff80052b916e

0xffffff81d8d93990 : 0xffffff7f86edcf1d

0xffffff81d8d939c0 : 0xffffff7f86edce1f

0xffffff81d8d939e0 : 0xffffff7f86eddd1e

0xffffff81d8d93a00 : 0xffffff7f86f62cfb

0xffffff81d8d93a10 : 0xffffff7f86ef4852

0xffffff81d8d93a40 : 0xffffff7f86ee6365

0xffffff81d8d93a80 : 0xffffff7f86eee715

0xffffff81d8d93ac0 : 0xffffff7f86f60d43

0xffffff81d8d93ae0 : 0xffffff7f86ee0e85

0xffffff81d8d93b70 : 0xffffff80052cc61a

0xffffff81d8d93b90 : 0xffffff80052cd17e

0xffffff81d8d93bf0 : 0xffffff80052cabcf

0xffffff81d8d93d40 : 0xffffff8004eb6088

0xffffff81d8d93e50 : 0xffffff8004e26bb1

0xffffff81d8d93e80 : 0xffffff8004e139b5

0xffffff81d8d93ef0 : 0xffffff8004e1e003

0xffffff81d8d93f70 : 0xffffff8004ec92ad

0xffffff81d8d93fb0 : 0xffffff8004ef35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f86edb000->0xffffff7f86f3ffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f857f3000

com.apple.driver.AppleIntelHD5000Graphics(8.2)[47711D33-A72C-31C9-B636-AD99BA4F FC75]@0xffffff7f86f4d000->0xffffff7f86f9cfff

dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f8 609f000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f857f3000

dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f86edb000


BSD process name corresponding to current thread: firefox


Mac OS version:

13A3017


Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)


System uptime in nanoseconds: 17077142713878

last loaded kext at 2767414136698: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f87512000, size 335872)

last unloaded kext at 306497281842: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8741a000, size 57344)

loaded kexts:

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.iokit.AppleBCM5701Ethernet 3.8.0b8

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AGPM 100.14.14

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.2.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleMuxControl 3.4.28

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AirPort.Brcm4360 820.21.47

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.1f2

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.3

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.9

com.apple.nvidia.driver.NVDAGK100Hal 8.2.0

com.apple.nvidia.driver.NVDAResman 8.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.driver.AppleGraphicsControl 3.4.28

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



Anonymous UUID: 4D944E51-2052-446A-1ED4-9E838F6759B5


Fri Dec 13 08:33:15 2013

panic(cpu 2 caller 0xffffff8019ca4b3a): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.75.4/osfmk/vm/vm_resident.c:2387

Backtrace (CPU 2), Frame : Return Address

0xffffff8229d93b30 : 0xffffff8019c22f69

0xffffff8229d93bb0 : 0xffffff8019ca4b3a

0xffffff8229d93be0 : 0xffffff8019c8fbc8

0xffffff8229d93c90 : 0xffffff8019c954d3

0xffffff8229d93cc0 : 0xffffff8019c8ec7d

0xffffff8229d93cf0 : 0xffffff8019c8decc

0xffffff8229d93d30 : 0xffffff8019caf865

0xffffff8229d93d50 : 0xffffff8019c18de1

0xffffff8229d93da0 : 0xffffff8019c26db2

0xffffff8229d93dc0 : 0xffffff8019c26bce

0xffffff8229d93df0 : 0xffffff8019c139b5

0xffffff8229d93e60 : 0xffffff8019c26ed2

0xffffff8229d93e90 : 0xffffff8019c5f031

0xffffff8229d93ed0 : 0xffffff8019c1ad95

0xffffff8229d93f20 : 0xffffff8019c1ea35

0xffffff8229d93f50 : 0xffffff8019c1d3b4

0xffffff8229d93f70 : 0xffffff8019cc92ad

0xffffff8229d93fb0 : 0xffffff8019cf35e6


BSD process name corresponding to current thread: WindowServer


Mac OS version:

13A3017


Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x0000000019a00000

Kernel text base: 0xffffff8019c00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)


System uptime in nanoseconds: 61024140914757

last loaded kext at 60112110758824: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9c278000, size 20480)

last unloaded kext at 60678661795998: com.apple.driver.AppleUSBDisplays 360.8.14 (addr 0xffffff7f9c21e000, size 12288)

loaded kexts:

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.driver.AGPM 100.14.14

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.2.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMuxControl 3.4.28

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AirPort.Brcm4360 820.21.47

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleHIDMouse 180.9

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.9

com.apple.nvidia.driver.NVDAGK100Hal 8.2.0

com.apple.nvidia.driver.NVDAResman 8.2.0

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.driver.AppleGraphicsControl 3.4.28

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



Anonymous UUID: 4D944E51-2052-446A-1ED4-9E838F6759B5


Fri Dec 6 17:27:29 2013

panic(cpu 0 caller 0xffffff800e8a4b3a): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.75.4/osfmk/vm/vm_resident.c:2387

Backtrace (CPU 0), Frame : Return Address

0xffffff81f7983170 : 0xffffff800e822f69

0xffffff81f79831f0 : 0xffffff800e8a4b3a

0xffffff81f7983220 : 0xffffff800e88fbc8

0xffffff81f79832d0 : 0xffffff800e8954d3

0xffffff81f7983300 : 0xffffff800e88ec7d

0xffffff81f7983330 : 0xffffff800e88decc

0xffffff81f7983370 : 0xffffff800e8af865

0xffffff81f7983390 : 0xffffff800e818de1

0xffffff81f79833e0 : 0xffffff800e826db2

0xffffff81f7983400 : 0xffffff800e826bce

0xffffff81f7983430 : 0xffffff800e8139b5

0xffffff81f79834a0 : 0xffffff800e826ed2

0xffffff81f79834d0 : 0xffffff800e85f031

0xffffff81f7983510 : 0xffffff800ecb7158

0xffffff81f7983540 : 0xffffff800ecb11dd

0xffffff81f79835a0 : 0xffffff7f908dc4ca

0xffffff81f79835c0 : 0xffffff7f908ddbb6

0xffffff81f79835e0 : 0xffffff7f90900399

0xffffff81f7983630 : 0xffffff7f90900302

0xffffff81f7983650 : 0xffffff7f908f4b2d

0xffffff81f7983680 : 0xffffff7f90964b77

0xffffff81f7983850 : 0xffffff7f908f33d2

0xffffff81f79838a0 : 0xffffff7f908f32e8

0xffffff81f79838c0 : 0xffffff7f908f48b6

0xffffff81f79838f0 : 0xffffff7f908e3873

0xffffff81f7983940 : 0xffffff7f9096152e

0xffffff81f7983980 : 0xffffff7f9095c079

0xffffff81f7983a20 : 0xffffff7f908e2ab4

0xffffff81f7983a50 : 0xffffff7f908e2d6b

0xffffff81f7983a80 : 0xffffff7f908ee8a8

0xffffff81f7983ac0 : 0xffffff7f90960d43

0xffffff81f7983ae0 : 0xffffff7f908e0e85

0xffffff81f7983b70 : 0xffffff800eccc61a

0xffffff81f7983b90 : 0xffffff800eccd17e

0xffffff81f7983bf0 : 0xffffff800eccabcf

0xffffff81f7983d40 : 0xffffff800e8b6088

0xffffff81f7983e50 : 0xffffff800e826bb1

0xffffff81f7983e80 : 0xffffff800e8139b5

0xffffff81f7983ef0 : 0xffffff800e81e003

0xffffff81f7983f70 : 0xffffff800e8c92ad

0xffffff81f7983fb0 : 0xffffff800e8f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f908db000->0xffffff7f9093ffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8eeb9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8f1f3000

com.apple.driver.AppleIntelHD5000Graphics(8.2)[47711D33-A72C-31C9-B636-AD99BA4F FC75]@0xffffff7f9094d000->0xffffff7f9099cfff

dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f8 fa9f000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8eeb9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8f1f3000

dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f908db000


BSD process name corresponding to current thread: firefox


Mac OS version:

13A3017


Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x000000000e600000

Kernel text base: 0xffffff800e800000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)


System uptime in nanoseconds: 17580951987566

last loaded kext at 14105618190135: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f90ed4000, size 20480)

last unloaded kext at 14184282925965: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f90ed4000, size 16384)

loaded kexts:

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AGPM 100.14.14

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.GeForce 8.2.0

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.driver.AppleMuxControl 3.4.28

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.iokit.AppleBCM5701Ethernet 3.8.0b8

com.apple.driver.AirPort.Brcm4360 820.21.47

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.1f2

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.nvidia.driver.NVDAGK100Hal 8.2.0

com.apple.nvidia.driver.NVDAResman 8.2.0

com.apple.iokit.IOAcceleratorFamily 98.9

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.driver.AppleGraphicsControl 3.4.28

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.3

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Dec 16, 2013 12:30 PM in response to sjøgren

Yes, after the EFI update I'm seeing over 4,000 of these error messages.


12/16/13 1:08:32.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)


This happens everytime I touch the keyboard or trackpad. I believe this should not be a normal ocurrence performing such a NORMAL and Essential task as using the imbedded peripherals to operate a machine.


I contacted Apple Support and spoke with a Senior Advisor for troubleshooting. I was instructed to send capture data to apple showing the console errors in their entirety.


From my impressions speaking with Apple today, this is not a normal error and a exchange might be offered, but I'm afraid that will not remedy the issue. This being a chronic and widespread issue with OSX Mavericks and late rMBP Haswell models.


Dec 16, 2013 9:16 PM in response to kyawlin

Mavericks 10.9.1 was just released tonight. The change log does not state anything addressing the unresponsiveness of the keyboard and trackpad detailed bellow. I will post after installation if the console is still reporting errors with trackpad/keyboard


About the update

The OS X Mavericks v10.9.1 Update is recommended for all OS X Mavericks users. It improves the stability, compatibility, and security of your Mac. This update includes:

  • Improved support for Gmail in OS X Mail, and fixes for users with custom Gmail settings
  • Improves the reliability of Smart Mailboxes and search in Mail
  • Fixes an issue that prevented contact groups from working properly in Mail
  • Resolves an issue that prevented VoiceOver from speaking sentences that contain emoji
  • Fixes an issue that prevented iLife and iWork apps from updating on non-English systems
  • Addresses an issue that may cause multiple prompts to unlock “Local items” keychain
  • Addresses an issue that may cause Japanese keyboards to retain a previously used language
  • Includes Safari 7.0.1
    • Fixes an issue that could cause Safari to become unresponsive when filling out forms on fedex.com, stubhub.com, and other websites
    • Improves Credit Card Autofill compatibility with websites
    • Improves VoiceOver compatibility with facebook.com
    • Updates Shared Links periodically when open in the Safari Sidebar

Dec 17, 2013 8:45 AM in response to Adam.T

From my impressions speaking with Apple today, this is not a normal error and a exchange might be offered, but I'm afraid that will not remedy the issue. This being a chronic and widespread issue with OSX Mavericks and late rMBP Haswell models.

That is a normal message as all rMBP owners get it. Replacement will not help. It is not an error message and your rMBP is working just fine.

Dec 17, 2013 1:03 PM in response to Adam.T

Yep indeed.


I bought a MBPr 13" friday and it also had tons of this "USB device Apple Internal Keyboard /Trackpad (Port 5 of Hub" errores.

But it also had screen bleeding so i changed it for a new one today and this one already had the firmware installed because it didn't ask for it. And i'm still having tons of the same error 😟

So i'm 100% sure a replacement will not remove thos USB device Apple Internal Keyboard /Trackpad (Port 5 of Hub errors.


Guess we need to tell Apple about this. I don't have any freeze but i do have tons of this error like you.

Dec 18, 2013 10:09 AM in response to Paapaa

Paapaa wrote:



That is a normal message as all rMBP owners get it. Replacement will not help. It is not an error message and your rMBP is working just fine.

That is correct. We have two of the new 13 rMBPs. Both show that message. And playing around with those in the Apple Store all had the same message. No issues on ours or any of theirs that I could discern.

Dec 18, 2013 3:00 PM in response to Paapaa

I'm not sure where people got the word 'error' from when discussing these console logs. That's like saying every log in the console is immediately an error, which is absurd.


Computers are complex things and becoming more complex by the year, this console 'log' is related to power saving features and the sleeping and waking of the trackpad, yes there might be a strange amount of them compared to say the late 2013 15" rMBP, agreed, however it doesn't necessarily mean that they are 'errors', they are logs, so your question should be; Why are there so many logs in the console for the waking up of the trackpad and keyboard?

Dec 18, 2013 5:48 PM in response to Paapaa

Actually it does. If you need me to explain, then I'd suggest researching the actual wake function message. Error/event go hand in hand and seeing over 4,000 events is normal to you? Well apple didn't think so..Per tier 3. I wouldn't make assumptions without following the troubleshooting steps of sending capture data to the professionals

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Retina Macbook pro 13 Haswell system hang/unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.