New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Dec 18, 2013 8:21 PM in response to kyawlin

I'm running into the same problem with my rMBP. Strangely, this only happens when I connect my MBP to two external monitors and an external USB Microsoft Keyboard and mouse at work. A resolution would be good because everytime I have to force restart OSX, I think my VMWare Fusion Windows 7 machine takes a hard shutdown, and my heart sinks. I am not so worried about having to hard restart HFS+, the volumes can handle that and stay safe. NTFS however, gets completely fluffed after every force reboot. Now my virtual machine shows the Windows is starting up sign and then I have to stare at a black screen for over 3-5 minutes... Not great... I wished they made a visio for Mac, and I wouldnt need a W7 VM at all.

Dec 19, 2013 6:27 AM in response to Adam.T

I'd would like to say to all of You having the system logs full of any text that if You dont undrestanding the way the os works and what the information in Real mean no to just write that it is or is not normal.


If You realy have to read log consol first scan for word panic or kernel panic. If in text is not such words then it's just a normal information.

There is so much text just because some one f****d up removing printing out commands from release version of OS. It's just not good practice and becouse of it all of you are saying it's not normal but still it's normal, and it should not come up becouse OS just in good practice should show on panic kernel what means something's wrong !!!!!!!!!!!

Dec 19, 2013 11:36 AM in response to Oli.S72

Oli.S72 wrote:


I sure will let you know, if mine will experience problems in the future.

Due to the number of people reporting problems after the EFI update compared to the number reporting the initial problem, I still have the feeling that the EFI update fixed the problem for some 80 or 90 % of the people. We had many new people reporting this every day. Compared to this, it has gotten a whole lot more quiet here.


I have been using my 13" rMBP every day now for about three weeks. Around 10 to 12 hours every day. Sometimes with USB-stuff plugged in, sometimes without. Sometimes on battery, sometimes not. Sometimes using a external display, sometimes not.


No problems at all. No freezes. No crashes. All good.


I'll keep you updated.

Dec 19, 2013 11:55 AM in response to Oli.S72

Hi Oli, do you experiencing UI lag ?


For example on the welcome / log in screen from a cold boot, the apple logo lagging moving up.


Have my second laptop now after ordering it on Black Friday, before as it came out and becoming problematic with keyboard stuff.


I am now realizing that it appears that the machine is just not powerful enough for the retina display, as my sister's 2012 MacBook Air with 4 gb RAM doesn't experiencing such a lag. Or is it because of mavericks?! Mine is the one with 8 gb RAM / 256 gb SSD.


Probably returning mine again, as such a expensive and 'powerful laptop' should not experiencing such a lag, also happening on safari in heavy sites, as on the MacBook Air also no such a lag, tried it also in apple store. Such a shame.


What kind of quality control are apple doing as they letting the apple logo LAGGING.

Dec 19, 2013 12:13 PM in response to Krakatau7

You would really be better off posting your issue in a separate thread with more detail so someone could help you. This thread really isn't about any of that. Both my wife and I have the new 13 rMB Pro with the same 8G ram, and 256 G storage and are not experiencing any significant issues. Mavericks does have its' share of oddities but nothing that sounds like what you're describing.

Dec 19, 2013 12:15 PM in response to Oli.S72

Oli.S72 wrote:


Oli.S72 wrote:


I sure will let you know, if mine will experience problems in the future.

Due to the number of people reporting problems after the EFI update compared to the number reporting the initial problem, I still have the feeling that the EFI update fixed the problem for some 80 or 90 % of the people. We had many new people reporting this every day. Compared to this, it has gotten a whole lot more quiet here.


I have been using my 13" rMBP every day now for about three weeks. Around 10 to 12 hours every day. Sometimes with USB-stuff plugged in, sometimes without. Sometimes on battery, sometimes not. Sometimes using a external display, sometimes not.


No problems at all. No freezes. No crashes. All good.


I'll keep you updated.

That's been our experience as well with two of these computers. I consider those log messages to be irrelevant and suggest ignoring them unless there actually is a specific issue that someone is having.

Dec 23, 2013 6:30 AM in response to kyawlin

Hey guys,

I just want to inform you that my trackpad issues (MBP 13'' retina late 2013, 4 weeks old) has gone.

I don't know why. But since I had tried different changes in System Preferences,

I have never experienced those trackpad freezes again.

Just try to change different settings in Displays and Trackpad.

I hope it can help you too.

By the way, this MBP is the best Macbook I ever had.

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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