New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Feb 16, 2014 4:34 AM in response to clintonfrombirmingham

I believe that the problems described in the title of this thread have already been addressed by a firmware update that any new Mac will already have.


I think that you're safe to buy. You're in UK, correct?


Haven't you followed recent messages in this thread? The issues with MacBook Pro Retinas are still there, both 13" and 15" - unresolved. As I wrote in my previous message, I have two MacBook Air 2012 i7 that are completely stable - my new late-2013 MacBook Pro Retina 15" get freeze/hangups all the time. It's a bit more stable if you avoid Chrome though.

Feb 16, 2014 4:53 AM in response to kyawlin

Daath beat me to the punch, but I can't understand why people who don't have this problem continue to call it "resolved" when clearly its not. I've installed all firmware updates, I've reformatted my system, etc, and I still have problems with my system hanging, crashing and occasionally being unresponsive for 10 or so seconds, so no, for me personally, its not resolved and I've done everything that a new MBPR would have.


My advice to a buyer is to go ahead and buy, but keep a close eye on your system during the 14 day return window (or maybe its more in the UK), I spent those 2 weeks trying to troubleshoot my system and then couldn't return it after it was clear the problem wasn't a simple bad system install or something. If you see any problems in those 2 weeks, return it for cash and get a different one. My personal advice.

Feb 16, 2014 5:33 AM in response to garcia.david

garcia.david,


I was pretty well off at the time - still a law student, though, but well off enough to buy a flat (grandfather left me comfortable and I invested in real estate - and it paid off quite well).


It seems as though it's the newer 13" Retina models that are having the majorities of problems - haven't heard of many 15" Retina models having any massive problems.


Maybe you want to look at a 15"? As I've observed, there's no pandemic problems with the 13", though.


Clinton

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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