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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

View in context

2,975 replies

Ryan007

Level 1

104 points

Oct 28, 2013 10:38 AM in response to tomwynne

I'm on a late 2013 15" rMBP and it is running build 13A3017, and it doesn't seem to be exhibiting this problem (yet). Fingers crossed that it stays that way...

Oct 28, 2013 10:41 AM in response to kyawlin

please submit your problem to Apple as well so they know people are having issue with thier new products

https://www.apple.com/feedback/macbookpro.html

Oct 28, 2013 10:42 AM in response to kyawlin

I have had this issue as well. Froze within the first hour of using it and one other time since. 13"/2.4/8GB/256GB

cabner

Level 1

0 points

Oct 28, 2013 10:42 AM in response to kyawlin

I'm having the same issue as well: 13" Retina with 8gb/256 SSD.

It has happened at least 4 times already, with the first time coming within 20 minutes of turning the computer on for the first time.

Not thrilled with this $1500 purchase thus far.

Oct 28, 2013 10:45 AM in response to kyawlin

Happened again just now.

Oct 28, 2013 10:52 AM in response to kyawlin

The story so far

Be it good or bad, this is affecting everyone. Regardless of Specs, each rMBP 13" (Haswell-based Late 2013) has this issue - it's a matter of when the issue will pop up.

Personally, I think this is related to power management.

Also, this has been featured on:

CNET, MacRumors, GTB, Product-Reviews, Trusted-Reviews, AppleInsider, ModernReaders, TechRadar, The Inquirer, and so on....

111 responses (and counting)
What is your CPU?

2.4GHz Dual-core Intel Core i5, Turbo Boost up to 2.9GHz	76	72%
2.6GHz Dual-core Intel Core i5, Turbo Boost up to 3.1GHz	26	25%
2.8GHz Dual-core Intel Core i7, Turbo Boost up to 3.3GHz	4	4%

How much RAM?

4GB 1600MHz DDR3L SDRAM	8	7%
8GB 1600MHz DDR3L SDRAM	94	88%
16GB 1600MHz DDR3L SDRAM	5	5%

How much Storage?

128GB SSD	9	8%
256GB SSD	78	73%
512GB SSD	18	17%
1TB SSD	2	2%

Did you buy your MacBook Pro online or in-store

Online	39	36%
In-Store	68	64%

What OS (Operating System) Are you running?

OSX (Default)	107	100%
Windows	0	0%

And remember...

View results of issue specs:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Submit your issue to the comminity here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

And don't forget!

Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html

Remember, the more active this thread is, the better chance we have to get noticed!

A BIG Thanks to everyone who is contributing here!

Oct 28, 2013 10:52 AM in response to kyawlin

Has anyone seen this issue on a MacBook Air at all?

Oct 28, 2013 10:55 AM in response to Steve Justis

Not yet.

The MBA has not been reported to have such an issue.

It seems to be only with the new 13" hardware.

cwells9

Level 1

4 points

Oct 28, 2013 11:03 AM in response to kyawlin

I've used the computer for a couple of days and it has already crashed twice (first time it restarted on its own, and the second time the mouse and keyboard froze up.) I have lost important data that was not retrievable both times.

azbe

Level 1

0 points

Oct 28, 2013 11:06 AM in response to kyawlin

Guys, based on the above comments, to me it seems it's not a model-specific issue. It's rather either a Mavericks, or a Mavericks + Haswell thing.

I would call both a software issue, because there's no such thing that an operating system can't run properly with a specific processor model. Mostly if Apple ships its laptops prebuilt with that particular processor.

I'm not going to return it for now, because I think it's a great laptop, and it really looks like a software bug, but it's very very frustrating to experience these type of issues on a new $1500 hardware.

I really hope Apple will fix this soon!

boguwei

Level 1

9 points

Oct 28, 2013 11:09 AM in response to kyawlin

If this problem ends up being a hardware issue, would it be better for me to return the laptop within the 14-days after I bought it, or is Apple more likely to do a recall and replace it for me without charge?

xaraan

Level 1

0 points

Oct 28, 2013 11:21 AM in response to kyawlin

Add me to the list of users with this issue.

13" new macbook pro/haswell

The mouse/keyboard becomes unresponsive randomly (happened a few times to me over last couple days) even though the computer is still running fine (ie not actually freezing up). Only hard reset seems to fix it. Sounds like the same problem everyone else is having.

Oct 28, 2013 11:24 AM in response to kyawlin

after 2 days of no freeze...here we are...at least I've used the tip close the mac and reopened after 5 mins...anyway...this is bad.

Oct 28, 2013 11:41 AM in response to tomwynne

I have a 2012 MacBook Pro 15" Retina and my wife has a 2012 Classic 15" both running Mavericks version 13A603. Neither one has ever frozen or exhibited any of the mentioned problems. My new 13" Haswell running Mavericks Version 13A2093 does freeze. So, could this be it?

Oct 28, 2013 11:44 AM in response to kyawlin

This is not only related to MBP but also to iMac as it did it on me after installing Mavericks.

I have an iMac 27" from late 2009 / 4Gb.

New Retina Macbook pro 13 Haswell system hang/unresponsive