You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

View in context

2,975 replies

Oct 28, 2013 3:20 PM in response to heimidal

I agree that they aren't universal, but in my case there is a signifcant drop in WiFi. I don't have numbers right now, but yesterday I got around 9Mbps down and 2Mbps up...
And I get double on down and triple on up of that on my MB Air.

Niels P.

Level 1

0 points

Oct 28, 2013 3:07 PM in response to kyawlin

Are we sure this is an rMBP and not a Mavericks issue? My iMac is having the same issue since updating to Mavericks. Only with the Apple Keyboard/Mouse btw. If I plugin a $5 usb mouse and keyboard it just keeps working.

Oct 28, 2013 3:07 PM in response to kyawlin

Just happened after 3 days..

My configuration is Mac Pro 13"/2.4/8GB/256GB.

Oct 28, 2013 3:12 PM in response to anthonym72

Just logged a support call, was also told they had not heard about it, seriously????

Oct 28, 2013 3:13 PM in response to Niels P.

do you get this in console?

28/10/13 23:00:47,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:01:00,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:01:48,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:01:57,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:02:16,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:02:29,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:03:37,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:04:05,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:04:55,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:05:04,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:05:23,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:05:42,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:06:12,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:06:54,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:07:02,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:07:14,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:07:41,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:10:07,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:10:45,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

28/10/13 23:11:41,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

mzs23

Level 1

0 points

Oct 28, 2013 3:14 PM in response to kyawlin

I am not sure if this will help anyone, but ever since I stopped using Safari and closed it, my keyboard/trackpad have not locked up. Its been 16 hours. Hope this helps.

AddCook

Level 1

0 points

Oct 28, 2013 3:20 PM in response to kyawlin

I purchased the 8gb/256gb 13inch, I have had 3 freezes(same keyboard and mouse issue), the 4th one I noticed system was not frozen just unreponsize on the input of keyboard, . I was determined to fix it. I plugged my Iphone4s in, and my keyboard and mouse wourked again.

jferr1

Level 1

0 points

Oct 28, 2013 3:37 PM in response to kyawlin

Never mind with the console stuff, it's all the same and doesn't tell us anything we don't know: more sleep issues (OS X's legacy...).

Anyone with a 15 inch seeing this problem?

Kardzi

Level 1

0 points

Oct 28, 2013 3:43 PM in response to kyawlin

Problem is "os maverics"!!! Now freezes older macbook pro (after upgrade to maverics) as well. This is no hardware issue (i hope). I have new mbp 13 (128gb and 4gb). I have freezing and slow wifi. probably come back to apple (14 day limit )

Oct 28, 2013 3:54 PM in response to kyawlin

I had the same issue the same day I got my late 2013 macbook pro retinal 13.

I call tech support, and we did the following:

- Reset SMC Hardware test

- Run a Apple Hardare Test - PASSED
- Verify and repair disk using Disk Utility - No Error

- The tech suggested to a Clean OSX re-installation.

Since then, it has been running okay. But having to wipe clean it, and re-install was not the ideal, but I since I put a lot of money for it, I was willling to go throug the process.

I'll keep you guys posted with the progress if I have any other issues.

Oct 28, 2013 3:55 PM in response to kyawlin

Had my first freeze today after 2 days of use. While surfing Safari, keyboard trackpad and mouse didn´t response anymore. Had to restart the MacBook Pro.

MacBook Pro 13'' 512 GB SSD 2,6 GHz i5, Germany

Oct 28, 2013 3:57 PM in response to DragonIvre

DragonIvre, i did all that on the very first day (yesterday) and the problems re-started today. Good luck to you 🙂

Plomp

Level 1

5 points

Oct 28, 2013 4:08 PM in response to Niels P.

Based on what is happening to both the 13-inch MacBook Pro retina and some iMacs, I would conclude that it is indeed a OS problem. However, the interesting part is that it seems to be a problem on - almost - every MacBook Pro retina. At least, I haven't seen a post yet with someone claiming to own a new 13-inch MacBook Pro retina and not having experienced a freeze. Of course, when your Mac works fine you probably won't be visiting this support forum.

Oct 28, 2013 4:03 PM in response to kyawlin

I had the same issue. Late 2013 MBP 13' with Retina. It happens frequently.

jshafi

Level 1

0 points

Oct 28, 2013 4:14 PM in response to nikofromsteinheim am albuch

Are you guys running the laptop on the battery when it freezes?

New Retina Macbook pro 13 Haswell system hang/unresponsive