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New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.


I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!


The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.


And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.


Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.


It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.


I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

2,975 replies

Oct 28, 2013 5:06 PM in response to kyawlin

I too had the freezing problem. The trackpad and every button on the keyboard except the power button stopped responding, and the only way to get it back was restarting it.


Apple, fix this. I paid way to much for this machine for it to do this. A software glitch like this is inexcusable. How did this get through all the beta testing?


Late 2013 MBP 13" Retina/2.4/8GB/256GB

Oct 28, 2013 5:22 PM in response to kyawlin

Yesterday, I purchased a 2.4GHz/8GB/256GB 13" rMPB. I had keyboard/trackpad freeze happen to me once shortly after the initial set up. I was using Safari at time, and I think the machine was on battery power. I tried closing the lid and reopening, but it didn't work. I ended up power cycling the machine (fortunately, the power key continues to work). After the event, I have unchecked the "Put the hard disks to sleep where possible." setting for both battery and power adapter setting. It could be purely a coincidence, but it hasn't recurred yet. I have been using it on the power adapter since the original incident.


I added my entry to the form and sent feedback to Apple.

Oct 28, 2013 5:35 PM in response to kyawlin

Greetings all!

So, this is pretty much unofficially confirmed to be on all configurations of the 13" MBPr Late 2013 Haswell.


Here is the most recent update:


A big thank you to everyone!

What is your CPU?

User uploaded file

2.4GHz Dual-core Intel Core i5, Turbo Boost up to 2.9GHz 99 70%
2.6GHz Dual-core Intel Core i5, Turbo Boost up to 3.1GHz 34 24%
2.8GHz Dual-core Intel Core i7, Turbo Boost up to 3.3GHz 8 6%

How much RAM?

User uploaded file


4GB 1600MHz DDR3L SDRAM 10 7%
8GB 1600MHz DDR3L SDRAM 125 87%
16GB 1600MHz DDR3L SDRAM 9 6%

How much Storage?


User uploaded file

128GB SSD 11 8%
256GB SSD 105 73%
512GB SSD 25 17%
1TB SSD 3 2%

Did you buy your MacBook Pro online or in-store


User uploaded file

Online 61 42%
In-Store 83 58%

What OS (Operating System) Are you running


User uploaded file

OSX (Default) 144 100%
Windows 0 0%

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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