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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

Oct 29, 2013 2:40 AM in response to kyawlin

Hello everyone,

i'm confused... are you guys using an external usb mouse ?

Oct 29, 2013 2:41 AM in response to ifeltsweet

Nope....Trackpad

p.straf

Level 1

0 points

Oct 29, 2013 2:43 AM in response to ifeltsweet

Internet Recovery? Maybe a clean install will help?!

Oct 29, 2013 2:43 AM in response to kyawlin

Same problem with new 13.3 rMBP 8RAM/512SSD. Hope it's not a hardware problem to be recalled.

Oct 29, 2013 2:55 AM in response to p.straf

To be honest, it has only happened once since purchase. I bought my MBP Saturday and the issue occured on Sunday. I was running iPhoto, Safari and iTunes at the time. I havent had any issues since that day though.

Oct 29, 2013 3:06 AM in response to kyawlin

Anyone having reinstalled OSX 10.9? Does it do any good?

cgqi

Level 1

4 points

Oct 29, 2013 3:08 AM in response to kyawlin

I have same problem

Oct 29, 2013 3:09 AM in response to kyawlin

Call me lazy, call me stupid or what do you what...but after call the tech Support and send some feedbacks I dont wanna do anything else...only waiting for fix update...

I dont think a normal thing re install the OS on a virgin 2days old macchine...1600€ value...

Oct 29, 2013 3:12 AM in response to O00Dany00O

I know what you mean. I really need a portable machine like this for work and I always hate going back to Apple for an exchange.

Oct 29, 2013 3:16 AM in response to kyawlin

Same aituation...need this mac for work and with this issue I waiting to ibstall software or transfer data because I dont know if i will return or not the product...i really appreciate a simple comunicate by Apple saying that they are working on this stupid bug...