New Retina Macbook pro 13 Haswell system hang/unresponsive

Just for information...once you have reinstalled OSX, in the console the standard and common error disappear?

Having same problem here.owning a mbpr13' Happens at least once a day. Hard reseted so far, will try the lid trick next time( hopefully not loosing what I was working on). I really hope more ppl post their problem and make apple fix this soon...

My new iMac, 3.5GHz i7 16Gb RAM has what seems to be the identical problem- Intermittent hanging of (apple wired) keyboard and apple trackpad.

And it's time for the comminity issue update!

So far this is affecting everyone. There is no permanent fix. People have "temporary" fixes, but it's just a matter of time.

What can you do to make sure that you don't lose work?

• Save work often
• Carry a wired mouse in case
• IF AT ALL POSSIBLE, avoid OSX Mavericks for now
• Install Windows (Seriously, Windows doesn't have siad issue - OSX Mavericks Bug)

What have we learned so far? A temporary fix if Lockup Happens

• Put computer to sleep, Wake up after 5-15 minutes
• Plug in iPhone (Worked for some people)
• Plug in a Wired mouse and save work
• Set up Fast User Switching and switch users in the event of a lockup
• Reset SMC (can be a 'temporary band aid' - problem will still come back)
• Reset the PRAM (NVRAM) (Again, temporary, if works)
• Index your hard drive manually with Finder

Please let me know if in the above I have missed something!

I was going to do a "Comminity issue update to the survey", but after 182 responses, we are basically nowhere.

These responses tell us the following:

Error happens:

• Regardless of RAM (4/8/16GB)
• Regardless of CPU (2.4/2.6/2.8 i5/i7)
• Regardless of weather you purchased it online or in store
• SSD Size (128/256/512GB and 1TB)

Someone said it's not Mavericks issue

Well, this is most likely false assumpution. The reason being is that, if this was a QC (Quality Control) Issue:

• Not all models would experiance this
• it would vary for custom orders/pre-built machines
• non-13" Haswell rMPBs would NOT suffer from issues as well.
• Would do the same under Windows

So, to sum it up....

This is a software issue! do not fear, Apple will fix it soon!

And remember, the comminity poll is in my signature (below!) remember to also submit a report to Apple with the appropriate link!

Thanks to all the members and community for helping us get this far!

And remember...

View results of issue specs:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Submit your issue to the comminity here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

And don't forget!

Report your issue to Apple directly!

https://www.apple.com/feedback/macbookpro.html

Remember, the more active this thread is, the better chance we have to get noticed!

A BIG Thanks to everyone who is contributing here!

Really no words...thanks a lot for all this...you show a lot of love for US :) . You will have my Support always!

same problem - purchased new MBP on Saturday (config: 13'' / 2.4 / 4GB) - the system has frozen 6 times already. I hope an update can fix it, otherwise I'm taking it back to the Apple Store.

Same issue. Two freezes so far. RMBP 13", 2.4, 8 GB, 256 GB. Thanks for the updates, looking forward to the fix.

In case you missed it, TomsHardware has a short news bulletin concerning the problem: http://www.tomshardware.com/news/new-macbook-pro-keyboard-trackpad-problems,2489 1.html

I am glad to see that this has now received broader attention from the internet 🙂

The problem was discussed already:

http://forums.macrumors.com/showthread.php?t=1656469&page=4

October 21. 2013 somebody wrote:

"This isn't a freeze. I mean system freeze. Nothing moves, the keyboard is dead. Only a power off helps.."

So, I think it is "only" a software problem!

More and more speculation, do we know anything new?

Ok. Same story here. MacBookPro freezes.

Bought yesterday 13', 16 GB, 1TB.

I will return it in a couple days unless Apple provides a fix.

If you tweet about it, make sure to add @Tim_Cook, IMHO this is much worse than a stupid map applications for iOS. Also I like to add #TrackpadGate 🙂

If you open a support call, let Apple know you will return your new device.

It's my first MacBookPro and "It just works" feels like a slap in the face.

have a great day,

b

p.straf wrote:

The problem was discussed already:

http://forums.macrumors.com/showthread.php?t=1656469&page=4

Sorry, how so? That link pertains to the GM build, which is NOT the same as the new build that was released through the app store, so that problem may have been discussed, but no solution has been reached, leaving us in the state that we are in.

More and more speculation, do we know anything new?

Sadly, no. This has been reported by a number of sites, however no official answer has been given by Apple.

-> increase public visibility by tweeting (make sure Apple gets it) and opening support calls.

-> make sure it comes at a cost for Apple since you will return your MacBook Pro

More and more speculation, do we know anything new?

Sadly, no. This has been reported by a number of sites, however no official answer has been given by Apple.

And that is very disturbing. We are wating for something, but we dont know for what.