New Retina Macbook pro 13 Haswell system hang/unresponsive

Can you please tell us if the issue has gone of returned ayer a while? How long since ir Wars solved? Which Mavericks build is your rMBP running now?

Plugging in an iPhone does seem to 'unlock' the frozen trackpad and keyboard. In my experience it took up to 5 minutes before they unlocked though, so still less than ideal.

I've also been monitoring the console, and noted that the message many have posted here does stop appearing in the logs as long as the iPhone remains connected. I've also not had a freeze while the phone has been plugged in.

Having said that, I went for several hours yesterday without EITHER a phone plugged in or a freeze, so it's not definitive that the plugged in phone is preventing the freeze. I'll continue to monitor and update the thread though.

I plugged in a USB thumb drive and the annoying Keyboard / Trackpad (Port 5 of Hub at 0x14000000) messages stopped on the console. When I ejected the thumb drive logically there were still no messages. When I pulled the thumb drive out, the messages started again. Plugging the thumb drive in again stopped the messages and hopefully the lockups. Time will tell.

Apple either has crappy quality control or they released this and assumed the risk. Pretty pathetic.

Yes Like Niels It would be nice to know if an USB hard drive connected to the USB bus can prevent the issue or if just removing any USB device or plugging it in can prevent or 'cure' the issue.

Same problem here. Should we report to Applecare now or wait for a fix? Don't want to have to go to Apple store for this just to tell me to wait for a fix.

Seems like energy settings makes sense since ppl report success with having a USB device connected (both pointing to the same direction). I will try later....

Still increase the pressure on Apple. It will cost you 1 minute only.

http://www.apple.com/feedback/

I wouldn't go to the store, but I would definitely call/e-mail/chat it in to ensure it gets priority.

I chatted with support. Please do the same. I costs you 3 minutes. The more cases Apple knows about, the sooner they will provide a fix.

Also tweet with #trackpadgate and and send it to your favourite Mac sites, and Mac papers.

I wouldn't recommend to drive to the store (unless you want to gamble with a replacement machine). Multiplying awareness helps most right now.

yes report to apple-support!

Has anyone tried the force quit keyboard shortcut when keyboard/trackpad freezes?

The key combination is

OPT+CMD+ESC

I received my new rMBP13 last Thursday, so maybe it's not long enough to test but it seems fine so far to me. But from my previuos experience of freezing keyboard/mouse (snow leopard to mountain lion on various machines), I found the force quit shortcut saves a lot of the could-have-been awful situations.

You'd not need to kill any application actually. Just press the combination, when the force quit window opens, your keyboard/tracpad will be responsive again.

The problems reported in this thread might not be relevant to my previous problems but the solution could still be relevant. My two cents. Of course, if I got the problem on my new rMBP13, I will try it and update my post.

A 3rd time comes as schedueled.

My way is to wait until the mac to sleep, press Power, it would go back to the login screen. Then it works.

But don't you think it is annoying to wait 20mins randomly no matter what you are doing.

Still terrible...

I've received the following email from Apple's Senior Advisor:

"Thank you for your making me aware of this issue. It does look like other customers have submitted feedback as well. I will pass these links along with your case to our Developers as well. Please let me know if the issue occurs again on your system and please run any new Software Updates that may appear in the App Store.

Thank you for your patience on this matter."

So hopefully this will speeds things up a bit! I haven't had a freeze now in 3 days but still undecided on whether to return it or not.

hey guys i recently just bought a macbook pro too. The day it came out actually which was like last week wednesday or something.

Anyways i got the basic retina 4gb/i5/128gb for school. after i brought it home after about an hour it froze up and i was extremely ******. I was downloading music. i called up the apple store and the guy told me to return it and get a new one. I waited another day and it froze up again later that day so i brought it in got a new one.

When i got the new one guess what happened? YEAH IT FROZE. im extremly ****** at apple for making a product with defects. This is my first apple laptop and if apple doesnt do anything to fix this problem i will return it.

hopefully theres a update soon. :/

Yup, had freeze to. Also saw 2 times a video glitch kind of thing. As if the videocard isn't good.

Dit hardware test but no problems.

The glitch is somthing like a minimum disformaty in a part of the screen for a fraction of a secon. Saw it 2 times.

When so many people have the freeze, it should be software related i guess and we should get an update soon.

I just gave a bugreport to apple about this problem.