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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

fkamalia

Level 1

4 points

Oct 29, 2013 5:35 PM in response to xuhaotian

HI, just checked and no, there arent any error messages

Oct 29, 2013 5:35 PM in response to kyawlin

The error appears in my console but I'm not experiencing any problems with my keyboard/trackpad?

Now I'm even more confused

Oct 29, 2013 5:37 PM in response to xuhaotian

xuhaotian wrote:

Thanks, can you please go to console (spotligt search console) and check if you have error messages like

10/29/13 20:29:55.000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

thanks 🙂

Everyone has that issue.

Exactly the same - port 5. This tells me that port 5 is where the KB/Trackpad is connected.

_UP_

Level 1

0 points

Oct 29, 2013 5:39 PM in response to xuhaotian

I just checked and I have these errors. many times more then once a minute.

Also, my build is 13A2093.

Oct 29, 2013 5:40 PM in response to binbashdevnull

see his reply ;( s= feel sad

fkamalia

Re: New Retina Macbook pro 13 Haswell system hang/unresponsive

Oct 29, 2013 5:35 PM ( in response to xuhaotian)

HI, just checked and no, there arent any error messages

Oct 29, 2013 5:40 PM in response to _UP_

do you experience any freeze?

jcnba28

Level 1

0 points

Oct 29, 2013 5:40 PM in response to xuhaotian

This is what I get in the console:

30/10/2013 00:18:52.000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

Can somebody tell me what this means and should I be worried?

Oct 29, 2013 5:41 PM in response to kyawlin

My log is full of errors - every few seconds :/

Anyone else's?

rickl61

Level 1

0 points

Oct 29, 2013 5:42 PM in response to sallyspencer

Try plugging in a USB thumb drive and see if the messages stop. Your freezes may also stop. The log messages are a mechanism for auditing system operation. The repetitive nature of these messages is suspicious since it would be considered a nuisance if they were generated at that rate under normal circumstances.

Bobs22

Level 1

0 points

Oct 29, 2013 5:45 PM in response to jcnba28

Looks like some sort of weird issue that is making the trackpad/keyboard go to sleep and not waking. When people are experincing this issue, are they not using the trackpad/keyboard for quite some time?

Mannyoq

Level 1

0 points

Oct 29, 2013 5:47 PM in response to kyawlin

I have the same issue, 13" i5 8gb 256gb. This was my first Macbook, so disappointed 😟

kitteth

Level 1

19 points

Oct 29, 2013 5:48 PM in response to Bobs22

@Bobs22, both times it's happened for me was when I was in the middle of using the trackpad.

kitteth

Level 1

19 points

Oct 29, 2013 5:51 PM in response to xuhaotian

I have about 500+ of the same error (see photo).

Oct 29, 2013 5:54 PM in response to fkamalia

fkamalia wrote:

Thanks! and nopee i have no external devices connected by usb except a usb flash drive.

Except a USB Flash Drive!

What I have heard is that if you have a USB Flash Drive connected, these crashes do not occur.

Oct 29, 2013 6:00 PM in response to kyawlin

Just adding my voice the the list of people having this issue.

I have only been using my new retina 13" 8gb for a few hours and had the trackpad freeze on me. I closed the lid and left it alone for a few minutes, and it seems to have recovered.

I'm also seeing the same USB errors in the console log.

New Retina Macbook pro 13 Haswell system hang/unresponsive