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New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Question marked as Best reply

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.


I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!


The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.


And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.


Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.


It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.


I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

2,975 replies
Question marked as Best reply

Oct 25, 2013 7:11 AM in response to kyawlin

I have met the same problem too!

Mine is also the new macbook pro Haswell.


I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!


The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.


And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.


Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.


It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.


I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

Oct 25, 2013 10:06 AM in response to kyawlin

Hi all


Just to add I have a Macbook Pro 13" Haswell and get exactly the same issue. I've had it happen twice on the first day of usage. I've hardly installed anything yet and in fact the first time it had done it I hadn't done anything.


Will try an SMC reset and see if that resolves it otherwise I think I'll have to return.


Very annoying

Oct 25, 2013 11:25 AM in response to kyawlin

Both my son and I bought the new MBP yesterday, both 13" Retina, his is the standard 4GB/128GB and mine the 8GB/256GB model and both have the same issue, he had the fault last night (after only a couple of hours use out of the box), mine has just happened now on the 2nd day of use.


Only common denominator is that we both had downloads active (not the same app).


Very frustrating and not impressed!

New Retina Macbook pro 13 Haswell system hang/unresponsive

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