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  • orbv Level 1 (0 points)

    I posted this in another thread, but I think it may help to restate the issue here.




    orbv wrote:


    I just purchased a Macbook Pro 15" Retina and am experiencing this issue on a daily basis. I check Console after each crash and nothing is logged during this time.


    Crash Symptoms:

    UI Completely Freezes

    System does not respond to keyboard/mouse input

    Music is still playing (Spotify, iTunes, etc.)


    Crash Resolution:

    Hard power the system and reboot


    Here is the last message received in Console before the freezing occurs followed by the first message after reboot. There seems to be nothing of use in here.


    4/3/14 11:33:37.813 AM plugin-container[2570]: CoreText performance note: Client called CTFontCreateWithName() using name "Helvetica Neue" and got font with PostScript name "HelveticaNeue". For best performance, only use PostScript names when calling this API.


    ** Crash occurs here **


    4/3/14 11:36:47.000 AM bootlog[0]: BOOT_TIME 1396543007 0

  • EarthBased Level 1 (20 points)

    Ditto for me.  Just tried SMC reset to see if that works.

  • yaya2011 Level 1 (0 points)

    After investigate by Genius guy :

    He find nothing anomalie in my hardware.

    He have played 2 HD film during 4 hours and he found nothing.


    He explain to me that problem can be provide of my OS and he proposed to me reinstall it.

    I didn't have a choice.


    Wait and see the next freeze

  • Diario Level 1 (0 points)

    I havent had the problem in two days but I feel like it is going to happen again... I am basically having the same problem. My 14 days are up on Friday so if this happens again I will be returning it for something else... MacBook pro 13" retina late 2013 i5 256ssd... I need this to preform live. Having the keyboard mysteriously stop working, along with the mouse pad, and anything hooked up through the usb ports is completely unacceptale for the amount of money this unit costs me. Really dissapointed right now...

  • VitocoVader Level 1 (0 points)

    I solved the problem!


    I sold the Macbook Pro Retina and I bought a Macbook Pro Mid 2012.

  • Diario Level 1 (0 points)

    well Mine just did it again after only being on about 20 minutes. Headed down to the mac store tomorrow. hopefully they can replace my unit

  • Diario Level 1 (0 points)

    I havent had a chance to go through this whole thread. Some of the things I saw that might help others...


    its a software issue. The recent update helped most but not all.


    some people have had to return the unit 8 tines before they got one that did not have the same issue.


    some suggest to just get another model


    apple knows about the issue and is working hard to fix it


    if you are within the 14 days of purchase date you can get replacement and your 14 days starts over again.

  • Robert Paris Level 1 (145 points)

    Forgive me if this ground has already been covered but has it been discussed as to what versions of MacBook Pros are affected by this keyboard trackpad non-responsiveness issue???  It seems that Apple thinks it's "rare" and only coupled to late 2013 Haswell 13 inch MacBook Pro Retinas.  I have an early 2013 (pre-Haswell) 15 inch MacBoo Pro Retina and since installing Mavericks some time back I've had two instances (but only 2) of exactly what others describe here.  While perusing around, suddenly the trackpad ceases to function and I find that the keyboard is dead as well.  I've recovered both times by holding down the Power Key (which works) until shutdown and then restarting.  Once I used my Bluetooth to restart the machine but when it came back up it was still a no go on trackpad and keyboard.  Only a full shutdown fixed those two occurences for me. 


    Any thoughts on whether Apple really believes this issue is only with late 2013 13-inch Pro Retinas??  thanks.. bob

  • Arny Level 1 (0 points)

    Mine is freezing as well.

    It stopped booting after few freezes. Brought it to my Apple Reseller. He replaced the whole logic board.

    I did a fresh install from my backup and now I got my first freeze again.


    When is Apple going to fix this?

  • Diario Level 1 (0 points)

    I took mine in today and had no problem exchanging the whole unit. I was within the 14 days though. They seemed to know of the issue and after they checked my logs they aknowledged something was happening that shouldnt be. They were even more recptive to exchanging it because they could study what happened.. or so they said. I have had it on for about 4 hours now with no problems while I reinstall software etc. Also my 14 days renewed so if something happens again I can take it back. The first thing I did before aything was update the OS. Right now I am feeling very confident. While I had to go out of my way to replace the macbook, and the apple store expience is very very weird, they did help me quickly and asked very few questions. Overall I am happy ATM. I hope this one doesnt prove to be a lemon like the last one....

  • Diario Level 1 (0 points)

    I take it all back.... it just did it again.... mehhhhhh

  • Diario Level 1 (0 points)

    I will be switching to another model... very dissapointed once again....

  • Diario Level 1 (0 points)

    this is exactly what is hppening to me but more frequently... i have a music gig coming up and this is unaccpetable.. 2k for mac that doesnt even work for more than 30 minutes?? why?? this is stupid....

  • ak47surve Level 1 (0 points)

    I'm facing the same problem with my MBP Retina Late 2013 Pro.

  • 8k84 Level 1 (0 points)

    Mine does this once in a while, and just did -- and I realized that Skype was running. Not on a call, just open in the background. Since I use Skype once in a while too, it makes me wonder -- do any of you guys experience these freezes when Skype is not running at all?